Role Description Develops positive relationships with internal and external members, exhibiting the Credit Union’s core values to enhance membership growth and loyalty while meeting the member’s financial needs. Effectively analyzes all available information to identify and recommend the best products and services in order to exceed member expectations. Works effectively in a fast-paced environment with a variety of demands. - Assist members with any account related services - Exceed members’ expectations through efficient, proactive and accurate service to ensure superior member service via a variety of delivery channels - Provide a superior member experience by: - Actively listening to and assessing the needs of the member - Explaining the features and benefits of targeted products and services - Offering targeted solutions to meet the member’s needs - Focusing on phone availability to ensure we are assisting members as efficiently as possible - Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty - Uphold the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures - Report unusual or suspicious activity in writing to the Legal and Compliance Department - Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union’s core purpose of being the member’s trusted partner - Observe and communicate in a timely manner all potential risks to ensure the safety and security of the members and employees - Contribute to a productive, team-oriented work environment while meeting all established goals and metrics, and operating within the Credit Union’s core values - Develop and maintain up to date and thorough knowledge of Sunward policies, procedures, systems and processes - Able to work in a fast-paced environment, successfully meeting service level agreements - Complete annual BSA and OFAC training - Perform other related duties as assigned Qualifications - Minimum one year’ customer service experience. Prior financial institution and/or contact center experience preferred. - Thorough knowledge of Credit Union products and services, features, and benefits. - Exhibits ability to cross-sell effectively. - Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls. - Proficient with the use of personal computer applications. Demonstrates ability to learn and effectively utilize in-house programs and third-party software. - High school diploma or GED equivalent. - Possesses strong interpersonal skills. Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch with its members. - Able to handle difficult situations and persons in a positive and professional manner, exhibiting empathy and understanding. - Able to formulate creative solutions that strengthen the Credit Union’s relationship with members. - Functions effectively within a team environment. - Possesses strong verbal/written communication skills. - Demonstrates excellent telephone etiquette. Must be able to establish rapport with members over the phone. - Able to explain financial concepts, policies and procedures clearly and succinctly to others. - Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies. - Exhibits problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. - Maintains high standards in accuracy, adaptability, and initiative. - Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks effectively.

Role Description We are seeking an enthusiastic and results-driven Call Center Sales Agent to join our team, focusing primarily on a single, high-demand product line dedicated to health. Employees may be cross-trained on other products or campaigns depending on company needs. This is a performance-based role where your primary goal is to close sales generated by inbound calls. We hire experienced or highly motivated sales professionals who are eager to significantly increase their earnings potential. - Answer inbound sales calls and provide a top-notch customer experience. - Convert inbound calls into sales opportunities. - Identify customer needs to recommend appropriate products and services. - Upsell and cross-sell additional products and autoshipments. - Meet and exceed sales goals while maintaining high customer satisfaction. Qualifications - Proven sales experience or a strong, demonstrated eagerness to sell and close leads. - Exceptional communication skills and the ability to build rapport quickly over the phone. - Reliable attendance and punctuality are non-negotiable. - Basic computer proficiency. Requirements - Must be available to work 3 out of 4 days between Friday and Monday. - Must be available to work at least 1 out of 3 days between Tuesday and Thursday. - Due to the campaign's specific call volume patterns, this role requires flexibility and the ability to work shifts that may be irregular, including split days off and unconventional hours. Technical Requirements for Remote Workers - Reliable high-speed wired internet (25 Mbps download/10 Mbps upload). - PC only. No Macs, Chromebooks, or Linux. - Intel Core i5+ processor (or equivalent) recommended. Minimum 4 cores. - 8GB+ RAM. - 100GB available hard drive space. - 1440x900+ resolution required (commonly found in monitors 17 inches or larger). - Dual or large monitors preferred. Laptop screens may make our work from home application difficult to navigate. - Wired headset and webcam (integrated or external). Pay and Benefits - Guaranteed Base: $15.00/hr (paid bi-weekly, commission paid monthly). - Performance Pay: Earn 15% commission on every dollar of revenue generated. - Earning Potential: With an average order value of $150+, our successful agents typically close 1–3 deals per hour. - No Caps: Your income is limited only by your ability to close. - Shift differential for overnight hours. - Medical/dental/vision available to full-time employees. - Sick pay for all employees. - Part-time (20-28 hour per week) and full-time (30+ hours per week) schedules available. - Work from home available: save time and money!

JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION A remote schedule is possible after 90 days of training and probation. POSITION SUMMARY: We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary. The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity.

Support Center - Irving Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST. Major Activities ​ - Handle customer inquiries via call, email, and chat. - Provide support in a patient, friendly manner. - Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment. - Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues. - Provide professional, timely, and efficient follow-up. - Maintain working knowledge of products. Other duties as assigned Minimum Education - High School Diploma or GED Minimum Special Certifications or Technical Skills - Strong familiarity using computers and the internet Minimum Type of Experience the Job Requires - 1 year of previous Customer Service experience - Call Center experience highly preferred Other - A strong communicator and patient problem-solver who is eager to learn and grow. - Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills Preferred Education - College coursework a major plus Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster