🌟 Leave Specialist – Remote 🌟 Work from anywhere while making a real impact! Why you’ll love this role: ✅ 100% remote – work from your favorite spot ✅ Make a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun As a Leave Specialist, you’ll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance—all while providing exceptional support. If you’re detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values flexibility and excellence. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Role Description While actively contributing to an inclusive and cooperative team environment, performs at a professional level in the development and implementation of Central Human Resources programs and policies in areas such as: - Classification - Compensation - Benefits - Recruitment diversity strategies - Conflict resolution - Corrective action - Civil service - Employee and labor relations - Accommodations and leaves Responsibilities include: - Processing leave requests directly for employees - Consulting with departments on internal workflows and templates - Ensuring compliance with applicable state and federal laws and regulations - Providing guidance and support to professional and support staff in related activities This position is currently funded through December 31, 2026, with the potential for extension. Job offers are contingent on successful completion of employment verification and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. For any questions, reach out to SHR-Talent@snoco.org . Qualifications - Bachelor's degree in business or public administration or other discipline directly related to human resources - One (1) year of human resources experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities - Must pass job related tests Requirements - Professional Human Resources certification, such as SHRM-CP, PHR, IPMA-CP, or specialty certification related to assigned functions (preferred) - Must sign a confidentiality agreement as a condition of employment Benefits - Knowledge of principles and practices of human resources administration - Knowledge of employment, compensation, benefits, public disclosure practices, policies and procedures - Knowledge of federal, state and local laws as they apply to human resources - Knowledge of computerized applications, including HRIS, Microsoft Office and other related systems and software Additional Information Knowledge and abilities include: - Ability to interpret and apply procedures, policies, laws and regulations - Ability to take action that is consistent with available facts, constraints, and probable consequences - Ability to understand and interpret Snohomish County code and collective bargaining agreements - Ability to explain and apply human resources practices, policies and procedures in a consultative manner - Ability to analyze, organize and evaluate a variety of data; prepare reports of findings and recommendations in a clear, concise and logical manner - Ability to demonstrate a willingness to perform work team-related activities as needed and/or requested - Ability to manage projects and prioritize work in a customer-oriented, high volume, deadline driven organization - Ability to remain current with emerging technologies, trends, processes, and practices - Ability to accurately compute mathematical calculations - Ability to independently organize tasks - Ability to build consensus among individuals with conflicting viewpoints - Ability to establish and maintain effective work relationships with all levels of county management and staff, representatives of other agencies and the general public Supervision Employees in this classification receive direction from an administrative superior as assigned. Assignments are made indicating generally what is to be done, the quantity of work expected, and any deadlines which are required to be met. The employee independently carries out assignments on their own initiative and pursues additional, specific instructions as needed. Working Conditions The work is performed remotely or in an office environment and may include travel to outlying areas. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

• Performs a variety of confidential administrative and transactional support duties for Canada and U.S. to ensure timely and accurate data entry and retrieval. • Conducts additional support services provided by HR Operations team to ensure efficient processing and standardized approach across related activities. • Act as the first contact for employee inquiries and collaborate with Senior Specialists on complex concerns. • Provide response to employees as per agreed service level agreements and maintain professionalism. • Manage incoming inquiries, issues, and work requests related to HR policies, and standard HR processes and HR transactions. • Provide guidance to employees and managers on self-service transactions, Workday navigation, and policy interpretation. • Deliver on established standards and procedures for handling employee questions, transactions and administration of human resource programs, policies and processes. • Escalate and collaborate on issues through a formalized issue/inquiry escalation process within HR Operations. • Respond to basic inquiries related to employee personal and job data, absence, time & attendance, health services, benefits, employment verification, performance management, and learning/training. • Enter or retrieve data into/from Workday or other Management systems as required and follow-up to correct errors or missing/insufficient data. • Provide Transactional support for Talent Acquisition, Total Rewards (Compensation and Benefits), Time and Absence. • Prepare basic standardized letters for employee transactions (e.g. Retirement, resignation, promotions). • Conduct weekly status reports of open problem tickets and service requests.

• Provide strategic HR leadership across multi-state operations, aligning people’s initiatives with business goals. • Manage, coach, and develop HR Business Partners supporting assigned regions. • Advise and coach Operations leaders (VPs, DOs, GMs) on performance management, leadership development, and organizational effectiveness. • Lead succession planning for GM and DO positions. • Manage the regional HR budget and monitor ROI for HR initiatives. • Implement strategies to improve body technician and shop retention. • Drive initiatives to enhance employee engagement scores across the region. • Lead complex employee relations activities, including investigations, corrective actions, conflict resolution, and escalation management. • Ensure compliance with federal, state, and local employment laws, with expert-level knowledge of California regulations (wage & hour, leaves, meal/rest periods, etc.). • Oversee workforce planning, staffing needs, and collaborate with Talent Acquisition to support hiring, onboarding, and capacity planning. • Analyze HR data and trends (turnover, labor spend, overtime, ER cases, staffing) to make recommendations that improve operational efficiency and retention. • Support change management initiatives for acquisitions, new market integrations, reorganizations, and cultural transformations. • Drive talent development through coaching, succession planning, and facilitation of leadership training and engagement efforts. • Partner with HR Centers of Excellence (Compensation, Benefits, Payroll, Safety, Talent) to ensure consistent delivery of HR services. • Build strong relationships and work collaboratively with teams to meet shared goals; promote mutual trust and support teammates. • Ensure consistent application of HR policies and provide guidance on interpretation, best practices, and issue resolution. • Hold self and others accountable for meeting commitments, focusing on quality results, monitoring progress, and driving continuous improvement.