Snohomish County

Role Description Join our Human Services Aging & Disability Services Team! ***OPEN ONLY TO SNOHOMISH COUNTY HUMAN SERVICES STAFF*** Snohomish County Human Services is hiring two (2) qualified individuals to provide program support for the Presumptive Eligibility Case Management program, along with staff training. In addition, they will coordinate long term care services and supports for elderly and disabled individuals to help them maintain living independently in the community. Our goal is to assist individuals in applying for in-home care services and bridge access to such services through Presumptive Eligibility while providing case management through application process. About You: - You have experience and an in-depth understanding of the Case Management Program. - You have a desire to provide training and support to new and existing staff along with programmatic support to supervisors. - This person also may be expected to provide in-home care services to elderly and disabled adults, so they may live independently in the community. Position purpose: - The Case Manager Lead primary responsibilities include working with the Presumptive Eligibility program, training new staff and providing programmatic support to the supervisory team, working with clients to enroll in specialized programs in Case Management (Presumptive Eligibility), and being available to case managers for support and guidance. BASIC FUNCTION: - To perform responsible professional work in the planning, development, operation and delivery of case management and/or respite services, which includes assisting functionally impaired adults to obtain and effectively use support services, and enabling families and other caregivers to obtain temporary relief from their care-giving responsibilities. - Act as Fair Hearing Coordinator representing the Case Management Division in Administrative Hearings for Case Management clients. Job Duties STATEMENT OF ESSENTIAL JOB DUTIES - Coordinates the planning, operation and evaluation of the respite program. - Monitors compliance with program policies and procedures, Case Management/Respite Standards and working agreements with principle referral agencies. - Develops corrective action plans in areas of insufficient performance. - Conducts a comprehensive assessment to determine client assets, deficits and needs in psycho-social and health areas and to determine the need for case management or respite services. - Develops and implements a service plan listing services recommended; refers the client to all resources listed in the plan and follows up to see that resources are obtained in a timely manner, appropriate to need; terminates case management or respite services when the client's support systems are operating adequately to meet client needs or the client is no longer eligible for these services. - Develops and maintains effective working relationships with social service system officials, community agency staff, other county employees and the public. - Identifies statistical needs, develops and implements data reporting tools; prepares accurate and timely reports as needed. - Assists the Case Management Supervisor by reviewing samples of case records for accurate content, response times, service plan implementation and final case termination and by coordinating formal case staffing meetings, and providing individual case consultations and formal training sessions. - Assists the Case Management Supervisor in the development of program policies and procedures; implements changes in work priorities; procedures and methods. - Serves as Fair Hearing Coordinator for the Case Management Division in formal hearings before an Administrative Law Judge. - Interprets WAC and RCW to prepare and present fair hearing reports to defend staff actions; provides procedural consultation to supervisors as needed; mediates with appellants as needed. - Serves as primary case manager for a client caseload, in accordance with all requirements of Case Manager job specification. STATEMENT OF OTHER JOB DUTIES - Serves as backup for case management staff as necessary. - Performs related duties as assigned. Qualifications - A bachelor's degree in psychology, sociology, social work, social welfare, nursing, counseling and guidance or related field. - Two (2) years of paid on-the-job social service experience. - A Master's degree may substitute for one (1) year of paid on-the-job social service experience. - Must pass job related tests. Requirements KNOWLEDGE AND ABILITIES - Knowledge of the aging process. - Social, financial and health problems confronting older persons and persons with disabilities. - Available community resources. - Governmental and private sector case management/respite programs. - Practice and procedures involved in the planning, development, administration, monitoring and evaluation of such programs. Ability to: - Effectively interview clients, conduct a comprehensive assessment and develop service plans; establish and maintain rapport with clients and their families. - Deal with difficult client situations and provide case backup/consultation to other staff. - Communicate orally and in writing, conduct group presentations and facilitate meetings. - Perform client interviews, comprehensive assessments, written service plan development, maintenance of client records and files. - Develop and maintain effective working relationships with social and health service providers. - Communicate effectively with people regardless of age, sex or social, economic or cultural background. - Respond effectively in crisis or emergency situations. - Maintain detailed records and prepare clear, concise written reports. - Exercise initiative and judgment to make decisions within the scope of assigned authority. - Utilize computer technology for management of program data. - Read, interpret and apply work-related laws, rules and other regulations. Supervision Employees report to the Case Management Supervisor. Work is performed with considerable independence and is reviewed for quality, adequacy of professional judgment and compliance with established goals and policies through conferences, case record narratives, reports and appraisal of results obtained. Working Conditions The work is performed in a variety of settings including client homes, adult family homes, congregate care facilities and the usual office environment. Employees may be required to travel to clients' place of residence. The employee is required to work evenings, weekends and holidays as necessary. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Role Description While actively contributing to an inclusive and cooperative team environment, performs at a professional level in the development and implementation of Central Human Resources programs and policies in areas such as: - Classification - Compensation - Benefits - Recruitment diversity strategies - Conflict resolution - Corrective action - Civil service - Employee and labor relations - Accommodations and leaves Responsibilities include: - Processing leave requests directly for employees - Consulting with departments on internal workflows and templates - Ensuring compliance with applicable state and federal laws and regulations - Providing guidance and support to professional and support staff in related activities This position is currently funded through December 31, 2026, with the potential for extension. Job offers are contingent on successful completion of employment verification and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. For any questions, reach out to SHR-Talent@snoco.org . Qualifications - Bachelor's degree in business or public administration or other discipline directly related to human resources - One (1) year of human resources experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities - Must pass job related tests Requirements - Professional Human Resources certification, such as SHRM-CP, PHR, IPMA-CP, or specialty certification related to assigned functions (preferred) - Must sign a confidentiality agreement as a condition of employment Benefits - Knowledge of principles and practices of human resources administration - Knowledge of employment, compensation, benefits, public disclosure practices, policies and procedures - Knowledge of federal, state and local laws as they apply to human resources - Knowledge of computerized applications, including HRIS, Microsoft Office and other related systems and software Additional Information Knowledge and abilities include: - Ability to interpret and apply procedures, policies, laws and regulations - Ability to take action that is consistent with available facts, constraints, and probable consequences - Ability to understand and interpret Snohomish County code and collective bargaining agreements - Ability to explain and apply human resources practices, policies and procedures in a consultative manner - Ability to analyze, organize and evaluate a variety of data; prepare reports of findings and recommendations in a clear, concise and logical manner - Ability to demonstrate a willingness to perform work team-related activities as needed and/or requested - Ability to manage projects and prioritize work in a customer-oriented, high volume, deadline driven organization - Ability to remain current with emerging technologies, trends, processes, and practices - Ability to accurately compute mathematical calculations - Ability to independently organize tasks - Ability to build consensus among individuals with conflicting viewpoints - Ability to establish and maintain effective work relationships with all levels of county management and staff, representatives of other agencies and the general public Supervision Employees in this classification receive direction from an administrative superior as assigned. Assignments are made indicating generally what is to be done, the quantity of work expected, and any deadlines which are required to be met. The employee independently carries out assignments on their own initiative and pursues additional, specific instructions as needed. Working Conditions The work is performed remotely or in an office environment and may include travel to outlying areas. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Role Description To perform a variety of support functions in the service of the Human Resources department while actively contributing to an inclusive and cooperative team environment. In this role, you will provide key administrative support by managing records, coordinating scheduling, and processing employee information in the County’s HR systems. This position plays an important part in maintaining accurate data, supporting efficient workflows, and helping ensure timely and organized service to employees, departments, and HR staff. Qualifications - Demonstrated experience with data entry and records processing - Strong attention to detail and accuracy - Strong organizational and scheduling skills - Strong verbal and written communication skills - Strong customer service skills Requirements - Three (3) years of general office experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. - Must pass job related tests. - Must sign a confidentiality agreement as a condition of employment. Benefits - This position is currently funded through December 31, 2026, with the potential for extension. - Job offers are contingent on successful completion of employment verification and background checks. - Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. Job Duties - Assist human resource staff in administering a variety of human resource functions; independently perform a variety of human resource duties in assigned functional areas. - Enter employee information into payroll system and employee database; retrieve information from Human Resources Information System (HRIS); process and validate record changes, actions, and employee related paperwork; proof and correct work entered. - Professionally and respectfully respond to inquiries and provide timely, reliable, and accurate information about organizational and other human resource rules, policies, regulations or procedures; receive and verify requests from employees or members of the public. - Process, review, ensure the accuracy and completeness of, compile and/or maintain human resource data, documents, and files. - Enter and/or retrieve data and create spreadsheets from HRIS or other computerized recordkeeping systems; research inaccuracies; initiate corrective measures as necessary; and escalate as needed. - Compile data and prepare reports, statistics and statistical summaries, narrative summaries or graphic representations of data under supervision. - Provide organizational and administrative support to long term, ongoing projects and/or assignments which require specialized knowledge and understanding of technical details within an assigned department. - Develop and implement internal office procedures; recommend changes in procedures or rules to facilitate effectiveness. - Schedule meetings, trainings, and other human resources events; coordinate departmental activities and provide required assistance. - Maintain confidentiality of all personnel, payroll, accounting and finance records and reports along with any other records, reports and/or information deemed to be sensitive in nature. - Performs related duties as assigned. Knowledge and Abilities - Knowledge of standard office practices and procedures. - Knowledge of computerized applications, such as HRIS, Microsoft Office and other related systems and software. - Knowledge of records processing and filing. - Ability to work professionally and respectfully with diverse groups of individuals (internal and external), elected officials, and the general public. - Ability to communicate in writing and verbally to a diverse group of individuals in a clear, concise and logical manner. - Ability to work collaboratively in a team environment. - Ability to actively participate and contribute to team discussions and goals. - Ability to proactively use independent judgement to research and resolve problems in accordance with established rules, policies, regulations or procedures; recognize the need to ask for additional help when needed. - Ability to prioritize and appropriately schedule assignments or tasks to meet established deadlines. - Ability to provide attention to detail to ensure accuracy. - Ability to review the accuracy of records and data, exercise decision making authority and initiate corrective action within established guidelines. - Ability to learn and explain complex practices and procedures. - Ability to independently learn and utilize new technologies. Supervision Employees in this classification receive supervision from an administrative superior as assigned. Work is reviewed to ensure timely completion and accuracy. Working Conditions The work is performed remotely and in an office environment and may include field trips to outlying areas. This is a high volume, time sensitive position with a Monday through Friday schedule. Approval of vacation leave requests is dependent upon payroll deadline schedule. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.