• Travel to the customer's home to Install/Upgrade/Service supported products. • Troubleshoot and test supported products to identify problems. • Explain procedures/costs and schedule follow up calls if needed. • Diagnose and repair supported products using schematics along with either test equipment or electronic meters. • Provide customers with education solutions. • Instruct customers on the operation and maintenance of their products. • Provide customers with information on the wide variety of CSS products and upgrades. • Accurately record product, client, and entitlement data for the work order. • Complete administrative duties including ordering parts, scheduling and communicating with dispatch, electronically sending repair records to the service center. • Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools. • Install, repair, and maintain fiber optic cabling, including underground, and building-entrance infrastructure. • Perform mechanical or fusion splicing of single-mode (SM) or multi-mode (MM) fiber cables within enclosures. • Use specialized equipment—including OTDR (Optical Time-Domain Reflectometer), power meters, and light sources—to test signal strength, verify continuity, and diagnose issues.

• Responsible for field service work performed on HPS products on-site. • Communicates requirements to Production, Testing, Engineering and Quality Assurance. • Assists with elimination of similar issues in the future. • Assists customers with troubleshooting. • Coordinates/performs various tests on units requiring repairs or modifications. • Available for emergency situations and eligible for international travel. • Determining material needs and ensuring they are produced and shipped to site. • Verify that kits are complete, tested and functioning correctly. • Preparing site work instructions for HPS personnel. • Generating Field Service Reports and cost summaries for each trip. • Analyzing field service data for trends and initiating necessary corrective actions.

• Responsible for carrying out installation and service maintenance. • Installation, service and maintenance of vehicle CCTV, blind spot detection systems, vehicle safety systems, fleet tracking and telematics solutions into various types of commercial and light duty vehicles. • Develop a deep understanding of our products and how they add value to our customers' businesses.

Job Description: Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y. Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos. Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. What You Will Do: We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction. Working from home, out of the Carlsbad , CA area, you will be responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation, on a wide range of Instron’s products. You will be provided with a company vehicle, appropriate tools/equipment, including a laptop computer, cell phone, and MI-FI device and the assurance that you have the support of well-established service operation. You will have regional responsibility from the Los Angeles area to San Diego area. Occasional travel to other locations in the US may be required, as much as up to about 40% overnight travel. Qualifications What We Are Looking For: Successful applicants will have a two or four-year technical degree from an accredited university and knowledge of electro–mechanical systems. Equivalent military / trade school training may be accepted in lieu of degree. Must have the ability to read, comprehend, and interpret basic technical information involving mechanics and electronics associated with materials testing systems. Must be able to interpret blueprints and schematics, understand electrical, mechanical and electronic systems and be familiar with PC’s including operating systems and Windows applications. This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills. - Prior field service experience strongly preferred - Automation systems experience is a plus - Experience performing preventative or corrective maintenance on servo hydraulic systems preferred - Experience with materials testing preferred, but not required - Experience delivering hands on and classroom training on topics technical in nature preferred Compensation Information: This position has a starting salary range of $40.00 to $45.00 per hour, which will include a cost of living adjustment. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.