• Lead project controls activities across the full nuclear plant development lifecycle • Provide governance for the PMO's Project Controls program • Establish and maintain cost and schedule baselines • Review analysis of cost and schedule variances • Oversee project schedules for float management and decision-making • Identify cost and schedule risks and recommend mitigation plans • Coordinate with cross-functional teams, suppliers, and partners • Provide strategic insights to senior management based on portfolio performance

• Referral & plan-of-care execution: Triage new referrals, confirm required disciplines, align care plans and goals, and update alerts/journal notes. • Episode monitoring & case conferencing: Track cases through audits and case conferences; be available during operating hours for clinician questions. • Field coaching: Conduct ride-alongs and field coaching as clinically indicated, including for onboarding, performance remediation, or quality improvement initiatives. • Documentation & OASIS accuracy: Remove barriers to timely notes, enforce SOPs, and ensure OASIS and care plans reflect current status; promote appropriate Telehealth and Patient Portal use. • Performance management: Hold regular 1:1s with assigned staff and the Clinical Assistant; reinforce standards, issue corrective actions when needed, and support ongoing competency. • Quality inputs: Conduct quarterly record reviews; share findings and recommendations to DCS/ADCS; assist in branch QI tasks as directed. • Talent & onboarding support: Help screen/interview candidates, recommend hires, and execute onboarding checklists and early-tenure coaching. • Training delivery: Facilitate in-service sessions and education assigned by DCS; track completion and retention of key practices. • Culture & professionalism: Model mission/values; maintain a respectful, compliant environment with patients, colleagues, vendors, and leaders. • Other branch support: Perform additional tasks assigned by the DCS/ADCS/Regional Leadership to meet patient care and operational needs.

Overview SRI International is looking for a Travel & Expense (T&E) Manager to be an integral contributor to our finance and business operations. This role will oversee our corporate travel program and expense management process. In this dual-impact role, you will be the "architect" of our travel policy and the "gatekeeper" of financial integrity, ensuring compliance through rigorous auditing and fraud detection. The individual in this position must possess great attention to detail, strong financial acumen, a high aptitude for technology and financial systems, and a strong desire and ability to work within a dynamic environment. This position is a remote work opportunity. Responsibilities Travel Management (The "Front End") - Program Strategy: Design, implement, and enforce a comprehensive corporate travel policy that balances cost savings with traveler safety. - Technology Ownership: Act as the primary administrator for the T&E platform (Concur) and ensure seamless operation. Lead Concur upgrade efforts and workflow enhancements. - Employee Support: Provide support for employees with questions and issues related to travel booking. - Vendor Relations: Partner with the procurement team in sourcing and negotiating preferred rates with airlines, hotel chains, and car rental agencies. Manage the relationship with our Travel Management Company (TMC). Travel and Expense Management (The "Back End") - Expense Auditing: Manage the daily audit workflow of employee expense reports, ensuring all submissions align with internal policies and external regulations. - Regulatory Compliance: Ensure all travel and expense activities adhere to FAR (Federal Acquisition Regulations) and DFARS to maintain audit readiness for government contracts. - Fraud Mitigation: Identify patterns of misuse, duplicate billing, or non-compliant spending through data analytics and spot-checks. - Financial Reporting: Prepare monthly T&E spend dashboards for leadership. - Training & Support: Act as the lead subject matter expert, training employees on proper expense documentation and policy requirements Qualifications - Bachelors degree in Business Administration, Accounting, Finance or a related field - Due to government contract requirements candidates must be a US Citizen - 7+ years of experience in travel management or T&E operations, including handling domestic and international travel bookings. - Proficiency with corporate travel tools, especially Concur Travel & Expense, for managing bookings, policies, and expense reports a must. - Strong understanding of corporate travel policies, compliance requirements, and federal/regional travel regulations, including FAR and DFARS. - Strong organizational, problem-solving, and multitasking abilities to manage multiple travel requests efficiently. - Positive, service-oriented attitude with a focus on driving process improvements to increase effectiveness, accuracy, and compliance. - Excellent written and verbal communication skills. The salary range is: $107,608-$153,310. Salary ranges will vary and are based on several factors, including geographic location, market competitiveness and equity amongst internal employees in similar roles. Positions may also qualify for SRI's Pay for Outstanding Performance program or the annual Performance Based Compensation program. SRI also has a competitive benefits package, to view details please go to https://www.sri.com/resources/benefits/. SRI will accept applications until the position is filled. SRI is an independent nonprofit research institute headquartered in Menlo Park, Calif., with a rich history of supporting government and industry. We create and deliver world-changing solutions for a safer, healthier, and more sustainable future. For more than 75 years, we have collaborated across technical and scientific disciplines to discover and develop groundbreaking products and technologies and bring innovations and ideas to the marketplace.

POSITION SUMMARY: This position is responsible for the strategic direction, design, leadership and management of the outreach program, core navigation services and coordination between the NMDP network and the Patient Support Center. This critical role involves overseeing the daily operations of a team dedicated to guiding patients and providers through complex treatment pathways, ensuring seamless coordination and exceptional customer experience. This leader provides oversight of development and implementation of systems to track contacts to the NMDP Patient Support Center, both incoming and through proactive outreach, and utilizes tools provided to understand data and make data-driven decisions. The role is responsible for creating a model for aligning our services with transplant centers to enhance TC capacity and improve access to transplant. This position manages the workforce capacity model for navigators in conjunction with finance and builds metrics-driven teams, drives process improvements, and fosters a patient-centric culture. Serves as lead Patient Services representative on interdepartmental projects and task forces related to the core navigation and care coordination with transplant centers. ACCOUNTABILITIES: Collaboration and Strategy • Serves as a key member of the Patient Services leadership team. • Liaises with cross-functional departments including clinical operations, case management, and others to ensure smooth handoffs and integrated service delivery. • Maintains an enterprise view of the needs of and solutions for patients and families. • Contributes to the strategic planning and development of navigation services and care coordination, adapting to evolving patient needs and industry best practices. • Collaborates with other members of the Patient Services leadership team to improve internal processes and carry out the goals and tactics of the strategic plan. • Supports and demonstrates customer service commitments to internal and external partners guided by the NMDP’s vision, mission, and operating philosophy. • Represents the Voice of the Patient as NMDP builds out a product strategy. Team Leadership and Management: • Lead, mentor, and motivate a team of patient navigators to achieve high performance and professional growth. • Manage staffing, scheduling, and capacity planning to ensure adequate coverage and efficient service delivery. • Conduct regular performance reviews, provide constructive feedback, and develop training programs to enhance team skills. • Ensure team alignment with other department functions. • Implements continuous quality improvement in the delivery of the patient advocacy, navigation, and care coordination model in Patient Services. • Builds and maintains a team environment which supports the mission of the NMDP • Provides annual assessment of training needs and professional development of assigned team members. Operational Excellence & Metrics Management • Drive operational efficiency by monitoring and analyzing key performance indicators (KPIs) such as patient connect rates, conversion to transplant, patient satisfaction survey results, and service utilization. • Utilize data to identify trends, pinpoint operational bottlenecks, and implement continuous process improvements. • Develop and maintain standard operating procedures (SOPs) and workflows in conjunction with the Manager, Patient Services Operations. • Directs delivery of world class individualized patient navigation services (In English and Spanish) for patients undergoing the search process for an unrelated donor and/or who experience barriers or other issues regarding access to stem cell transplantation. • Responsible for patient or family grievance. Works as primary Patient Services contact working with an interdisciplinary team to investigate complaints. Customer Experience & Quality Assurance • Builds a model of care coordination between transplant centers and the NMDP Patient Support Center navigation team. • Develops a deep understanding of the voice of the customer for the TC Social Worker Audience • Champion a culture of empathy, professionalism, and patient advocacy within the team. • Establish quality assurance protocols to monitor interactions and ensure the delivery of exceptional, high-touch service to both patients and healthcare providers. • Address and resolve complex patient and provider escalations in a timely and effective manner. • Builds relationships with internal and external key stakeholders with the goal of improving patient navigation, financial and insurance navigation and outreach. • Collaborates with NMDP and Network Community Engagement staff to support patients and families involved in recruitment efforts. Completes projects and tasks, including but not limited to: • Develops, revises, and implements changes or updates of department policies, procedures, tools, educational materials, and navigation process. • Attends conferences related to evidence-informed practice, oncology navigation, scalable patient support models, voice of the customer and data-driven decision-making. • Participates in the development and delivery of orientation and training to NMDP staff and Network personnel. • Takes lead role in projects that relate to patient advocacy, navigation and care coordination. • Maintains affiliations with professional organizations related to psychosocial and navigation services to patients, including conferences related to hematopoietic cell transplantation or patient navigation • Other duties as assigned. REQUIRED QUALIFICATIONS: Knowledge of: • Healthcare systems, terminology, patient navigation models, and HIPAA regulations. • Partnership models for delivering shared care. • Principles of case management and confidentiality • Medical knowledge of oncology and/or stem cell transplantation • Medical insurance case management and benefits, Federal and State insurance programs • Health disparities • Core Competencies for Oncology Patient and Nurse Navigation Ability to: • Build a strong customer outreach model based on data and patient experience. • Manage a team against operational metrics (KPIs, SLAs). • Demonstrate strong analytical skills with the ability to interpret data and translate insights into actionable strategies. • Demonstrate excellent leadership, communication, and interpersonal skills. • Work successfully in CRM systems and healthcare management software. • Think strategically and work with agility and flexibility • Demonstrate understanding of the healthcare landscape related to patient resources, partnerships, and community resources. • Demonstrate advanced interpersonal, problem solving, mediation and customer service skills. • Mentor and coach others. • Exhibit team leadership and conflict management skills • Work with high-demand customers. • Maintain confidentiality related to information and records management. • Maintain professional awareness, knowledge, and understanding of specific issues that BMT patients face in the search and transplant process. • Communicate effectively with team members, patients, caregivers, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds. • Demonstrate empathy, integrity, honesty, and compassion in difficult conversations. • Commit to occasional travel. • Plan and execute on complex, interdepartmental projects Education and/or Experience: • Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred). • Minimum of 5 years of experience in a healthcare operations management role, ideally within patient services, call centers, or care coordination environments. PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) • Oncology Patient Navigator-Certified Generalist (OPN-CG) or Oncology Nurse Navigator-Certified Generalist (ONN-CG) Certification • Second language a plus NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information