Company : Highmark Inc.Job Description : JOB SUMMARY This job is responsible for serving as a liaison between the member, the Health Plan, and the relevant state and/or federal regulators. The position conducts telephonic support to assess member needs, provide appointment scheduling assistance, and educating members of their rights and responsibilities. This position is also responsible for assisting members in navigating the grievance and appeals process and representing member interests internally and externally. ESSENTIAL RESPONSIBILITIES - Communicate effectively with staff, providers and members to accomplish business and member needs - Initiate outreach efforts, primarily by telephone, related to targeted preventive health initiatives: - Perform member education functions on the importance of targeted preventive health service - Recruit, holistically assess and enroll members into Disease Management Programs as appropriate - Assess opportunity for Care Management intervention and make appropriate referral - Contact members, providers and community agencies to coordinate access to preventive health services - Tracks all member and provider contacts in the appropriate computer systems for the purposes of data collection and record keeping - Participate in the development of outreach programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members. - Other duties as assigned or requested. EDUCATION Required - High School / GED Substitutions - None Preferred - Associate’s Degree EXPERIENCE Required - 1 year in Community Outreach or Customer Service Preferred - Familiarity with healthcare and/or insurance - Experience working with the Medicaid and/or Medicare population LICENSES or CERTIFICATIONS Required - None Preferred - None SKILLS - Must be proactive, self-directed, assertive and creative in problem solving and system planning - Strong active listening skills with the ability to act sensitively toward diverse people and situations .Ability to successfully interact with external customers, peers, colleagues, and management team - Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously - Must demonstrate sound judgment and discretion when approaching problems and making decisions - This position must be able to utilize sound and flexible productive work habits to set priorities, organize work and utilize time effectively - Must be aware of issues members face related to healthcare including transportation, child care, lack of knowledge concerning preventive health, distrust of the system as well as other personal, social, financial barriers - Must demonstrate patience and empathy when interacting with members and all internal/external customers - This job requires the ability to work independently and as a team member Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $19.27 Pay Range Maximum: $27.42 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Job Title: Virtual Vacation Planner About Us: We specialize in designing unforgettable vacations tailored to our clients' unique interests, needs, and budgets. Whether it’s a romantic escape, family adventure, luxury cruise, or group getaway, we provide personalized planning services that turn travel dreams into reality. Our commitment to excellent service, attention to detail, and expert guidance has helped us become a trusted name in vacation planning. Position Overview: We are seeking a motivated, detail-oriented, and service-driven Virtual Vacation Planner to join our growing team. In this fully remote role, you will work closely with clients to plan and coordinate travel experiences from start to finish. This includes researching destinations, booking accommodations and activities, and providing ongoing support to ensure a smooth and memorable trip. Key Responsibilities: Consult with clients to understand their travel preferences, goals, and budget Research and recommend destinations, accommodations, and itineraries Book hotels, resorts, cruises, transportation, and excursions using online platforms Provide timely communication, updates, and post-booking support Maintain accurate client records and documentation Stay informed on travel trends, supplier promotions, and industry best practices Collaborate with team members and suppliers to deliver exceptional service Qualifications: Previous experience in travel planning, hospitality, or customer service is a plus Excellent communication skills and client-facing professionalism Strong attention to detail and organizational abilities Proficient in using online booking platforms and digital tools Self-motivated, dependable, and capable of working independently in a remote setting Must be 18 years or older with access to a reliable computer and internet connection A passion for travel and creating unforgettable experiences for others What We Offer: Flexible, fully remote work environment Ongoing training and access to professional travel tools Supportive team culture with opportunities for career growth Incentive-based earning potential and access to travel perks Exposure to a wide range of destinations and travel styles Work Environment: This is a remote role with flexible scheduling, ideal for individuals who enjoy working independently while being part of a collaborative and service-oriented team. $40,000 - $65,000 a year

• Identify and research potential clients in the U.S. market aligned with Mutt’s services and target industries. • Develop and execute outbound prospecting strategies through LinkedIn, email, and other channels. • Qualify inbound leads coming from marketing campaigns, events, or website interactions. • Engage with prospects to understand their needs and identify potential opportunities for collaboration. • Collaborate closely with the Sales and Marketing teams to optimize lead generation strategies and messaging. • Keep CRM (e.g., HubSpot, Salesforce, or similar) fully updated with interactions, leads, and pipeline status. • Support the preparation of introductory materials, outreach templates, and follow-up communications. • Contribute ideas to help us strengthen Mutt’s positioning and visibility in the U.S. market (events, partnerships, content, etc.).

• Identify and qualify HR, Benefits, and Total Rewards leaders at mid-to-enterprise-level companies. • Use multi-channel outreach to drive interest and book discovery meetings across email, LinkedIn, phone, and events. • Educate prospects on Journey’s unique value and how proactive mental health support outperforms traditional and digital EAPs. • Develop and execute personalized outreach strategies that resonate across industries and buyer profiles. • Collaborate with Demand Generation and Account Executives to refine messaging and drive pipeline growth. • Meet or exceed monthly targets for booked meetings and pipeline contribution.