This is not a traditional operations role focused purely on internal processes or systems. This role sits at the center of client delivery, ensuring the right people are assigned to the right work at the right time, balancing resource allocation, contractor management, and day-to-day operational coordination. Salary $60,000 - $75,000 tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us.  You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies.  So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you. What we are looking for This role exists to ensure the right people are in the right place at the right time so client work can move forward without delays or budget overruns. You’ll manage how talent—both contractors and full-time staff—is allocated across projects, resolving capacity conflicts and keeping resourcing aligned with demand. The role also keeps critical operational processes running smoothly, from contractor onboarding and purchase orders to operations coordination. Ultimately, the outcome is efficient, well-managed resources and streamlined operations across the region and global teams.  What you will do This is a hybrid role encompassing regional resource management as well as global operations coordination.    Regarding regional resource management: this role will help to oversee resourcing across all five client portfolios, balancing contractor and full-time talent to meet project demands and budget goals. The role will support delivery teams in the daily allocation of creative and strategy resources, own contractor onboarding, and will resolve capacity conflicts as they are flagged.    Regarding global operations coordination: this role will support PO process and alignment across all regions, will assist with the planning and execution of internal and client events, and will play a role in executive assistant activities.    Resource Allocation    - Support daily resourcing needs across teams in concert with delivery team members.   - Balance contractor and full-time resources to support teams in meeting project demands and budget constraints.   - Optimize resource utilisation by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.   - Coordinate with direct counterpart in other region when cross-portfolio resourcing is required.   - Monitor resourcing patterns and work with Director of Workforce Operations to support cases for hiring or long-term contractor placement as needed.    Contractor Resourcing & Setup  - Own all administrative components of onboarding new contractors  - Review and approve timesheets submitted by employment agency contractors  - Review and approve submitted invoices  - Prepare budget reports  Operations Coordination Support   - User management in our project management system, Kantata.  - Kantata client setup and management.   - Management of user data in Kantata (including updated cost rates, etc. when applicable).   - Ensuring client portfolio assignments are up to date.  - Weekly time audit and follow up for completion.  - Miscellaneous Kantata reporting in support of Workforce Operations.

• Own post-sale end-to-end project setup • Track project readiness and communicate updates across teams • Coordinate resources assignments and team availability based on scope and skillset • Provide internal teams with resource recommendations for upcoming projects • Support delivery team members by addressing logistical and operational concerns • Contribute to ongoing process improvements within CS operations

Role Description Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage default, banking, vendor management or real estate industry, to join our team as a Operations Team Lead. The ideal candidate will have experience in property management and the ability to provide training and process improvement suggestions to team members, while enjoying auditing processes and employee work to ensure accuracy and efficiency. A DAY IN THE LIFE: In this role, you will… - Designated SME and point of contact for team and other departments both internal and external. - Handle escalated calls and/or emails to and from vendors, clients, third parties and internal departments. - Assist Management with setting the standards for team expectations and shared team goals. - Perform process and production audits. - Lead trainings with team members as needed. Qualifications - High School diploma or equivalent preferred. - Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred). - Proven customer service/communication skills. - Excellent verbal and written communication skills. Requirements - SME for team members. - Manage and resolve client escalations. - Responsible for escalated calls. - Attend/participate in client calls as requested by Management. - Field escalated calls and emails from internal and external sources. - Assist with the creation of new procedures and training processes. - Making and receiving calls to and from vendors, clients, third parties and internal departments. - Conduct regular audits to provide necessary and productive feedback to team members and management. - Assistance with any bid processing functions as needed. - This role is NOT responsible for providing or communicating corrective action to staff. - Perform all other duties as assigned by management. Company Description

Role Description At SmartPA, we are the engine of our clients' success. This particular role is assigned to one of our dedicated clients, meaning you will be representing our brand whilst working very closely with a global tech giant. We are looking for a Data & Systems Lead who possesses a bias for action and a relentless drive to build something great. You are a resourceful and creative problem-solver who thrives on ambiguity and the challenge of turning complex data into a competitive advantage. You will be the bridge between technical execution and business impact, ensuring that every piece of data - from a single spreadsheet cell to a complex dashboard build - is accurate, ethical, and strategically aligned with both SmartPA’s and the tech giant's mission. Key Responsibilities and Skills - Stakeholder Partnership: - Act as a collaborative partner to cross-functional teams. - Present recommendations clearly and persuasively to diverse audiences, including executive leadership. - Forensic Data Stewardship: - Manage content and data entry with a methodical approach. - Identify and correct inaccuracies at the source. - Maintain a "perfectionist’s eye" for detail. - Systems Architecture: - Design and maintain low-code applications (AppSheet). - Ensure data flows through functions and validation rules with zero friction. - Information Design & Visual Storytelling: - Build intuitive dashboards and "data imagery" in Looker Studio. - Ensure titles are punchy, axes are correctly labelled, and legends are clear. - AI Acceleration: - Identify how Generative AI tools (e.g., Gemini) can transform data roles. - Research complex problems and automate administrative heavy lifting. - Culture & Trust: - Champion a data-driven culture by feeding user engagement insights back into models. - Maintain a commitment to user trust and granular privacy controls. Qualifications - Strategic problem solver and skilled communicator. - Intellectually curious and self-aware. - Responsive and resilient to challenging, ambiguous, and sometimes changing objectives. - Proactive self-starter who can work independently while remaining a highly collaborative partner. - Possess a "Privacy by Design" mindset. Requirements - Expert-level Google Sheets and Looker Studio for creating executive-level dashboards. - A high level of "chart literacy" with meticulous attention to data presentation. - Proven ability to prioritise and work on multiple projects simultaneously. - Proficiency in SQL to extract and manipulate complex datasets. - Proven experience in content management, data entry, or administrative roles. - Strong business acumen and ability to connect data-driven insights to business impact. Benefits - Competitive Salaries - Department based incentives - Remote Work - 33 Days Holiday: Because rest fuels greatness - Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry - Employee Assistance Programme Company Description At SmartPA, we don’t just provide support – we transform it. Our vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future. Trusted by global leaders in industries like tech, automotive, retail and legal, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same!