• Own post-sale end-to-end project setup • Track project readiness and communicate updates across teams • Coordinate resources assignments and team availability based on scope and skillset • Provide internal teams with resource recommendations for upcoming projects • Support delivery team members by addressing logistical and operational concerns • Contribute to ongoing process improvements within CS operations

Role Description Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage default, banking, vendor management or real estate industry, to join our team as a Operations Team Lead. The ideal candidate will have experience in property management and the ability to provide training and process improvement suggestions to team members, while enjoying auditing processes and employee work to ensure accuracy and efficiency. A DAY IN THE LIFE: In this role, you will… - Designated SME and point of contact for team and other departments both internal and external. - Handle escalated calls and/or emails to and from vendors, clients, third parties and internal departments. - Assist Management with setting the standards for team expectations and shared team goals. - Perform process and production audits. - Lead trainings with team members as needed. Qualifications - High School diploma or equivalent preferred. - Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred). - Proven customer service/communication skills. - Excellent verbal and written communication skills. Requirements - SME for team members. - Manage and resolve client escalations. - Responsible for escalated calls. - Attend/participate in client calls as requested by Management. - Field escalated calls and emails from internal and external sources. - Assist with the creation of new procedures and training processes. - Making and receiving calls to and from vendors, clients, third parties and internal departments. - Conduct regular audits to provide necessary and productive feedback to team members and management. - Assistance with any bid processing functions as needed. - This role is NOT responsible for providing or communicating corrective action to staff. - Perform all other duties as assigned by management. Company Description

Role Description At SmartPA, we are the engine of our clients' success. This particular role is assigned to one of our dedicated clients, meaning you will be representing our brand whilst working very closely with a global tech giant. We are looking for a Data & Systems Lead who possesses a bias for action and a relentless drive to build something great. You are a resourceful and creative problem-solver who thrives on ambiguity and the challenge of turning complex data into a competitive advantage. You will be the bridge between technical execution and business impact, ensuring that every piece of data - from a single spreadsheet cell to a complex dashboard build - is accurate, ethical, and strategically aligned with both SmartPA’s and the tech giant's mission. Key Responsibilities and Skills - Stakeholder Partnership: - Act as a collaborative partner to cross-functional teams. - Present recommendations clearly and persuasively to diverse audiences, including executive leadership. - Forensic Data Stewardship: - Manage content and data entry with a methodical approach. - Identify and correct inaccuracies at the source. - Maintain a "perfectionist’s eye" for detail. - Systems Architecture: - Design and maintain low-code applications (AppSheet). - Ensure data flows through functions and validation rules with zero friction. - Information Design & Visual Storytelling: - Build intuitive dashboards and "data imagery" in Looker Studio. - Ensure titles are punchy, axes are correctly labelled, and legends are clear. - AI Acceleration: - Identify how Generative AI tools (e.g., Gemini) can transform data roles. - Research complex problems and automate administrative heavy lifting. - Culture & Trust: - Champion a data-driven culture by feeding user engagement insights back into models. - Maintain a commitment to user trust and granular privacy controls. Qualifications - Strategic problem solver and skilled communicator. - Intellectually curious and self-aware. - Responsive and resilient to challenging, ambiguous, and sometimes changing objectives. - Proactive self-starter who can work independently while remaining a highly collaborative partner. - Possess a "Privacy by Design" mindset. Requirements - Expert-level Google Sheets and Looker Studio for creating executive-level dashboards. - A high level of "chart literacy" with meticulous attention to data presentation. - Proven ability to prioritise and work on multiple projects simultaneously. - Proficiency in SQL to extract and manipulate complex datasets. - Proven experience in content management, data entry, or administrative roles. - Strong business acumen and ability to connect data-driven insights to business impact. Benefits - Competitive Salaries - Department based incentives - Remote Work - 33 Days Holiday: Because rest fuels greatness - Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry - Employee Assistance Programme Company Description At SmartPA, we don’t just provide support – we transform it. Our vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future. Trusted by global leaders in industries like tech, automotive, retail and legal, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same!

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Remote Assistant Facility Manager at JLL, you will be the pivotal single point of contact for distributed office and retail portfolios, championing operational excellence and seamless service delivery across geographic locations. In this role, you will oversee the systems administration of our computerized maintenance management system (CMMS), reporting, and facilities support via JLL Mobile Technology Services and Alliance Vendor Partners. You will collaborate closely with facility teams, vendors, and clients to create, manage, and verify work orders while ensuring all preventive and recurring maintenance activities are scheduled and completed to industry and client standards. You will also monitor vendor invoice submittals and either dispute or authorize payment within the Corrigo work order. JLL’s culture of collaboration and innovative ways of working will empower you to drive meaningful improvements and contribute to a brighter way for our clients and team members. We believe the most effective teams are built when everyone is empowered to thrive; your expertise and enthusiasm will help us advance our commitment to inclusivity, wellbeing, and inspired success for all. What your day-to-day will look like: - Remotely serve as the main point of contact for facility equipment, maintenance questions, issues, and repairs; cultivate positive relationships with clients, vendors, and the facility management team - Plan, schedule, coordinate, and assign maintenance activities using industry and client best practices for JLL MTS and Alliance Vendor partners - Create, manage, and verify work orders; oversee daily review and facilitate resolution to ensure exceptional service delivery and customer experience meets and exceeds the KPI goals - Manage and coach vendors, ensuring compliance with safety, infection control, and service level requirements; deliver coaching and direction on CMMS (Corrigo) use as needed - Administer the CMMS, oversee proper system use and configuration, and maximize its capabilities for central, facility management, and reporting objectives - Analyze work orders, preventive maintenance, and customer feedback; develop and implement strategies to improve operational performance and mitigate risk - Support call center escalations, communicate with supervisors and regional manager, and provide accurate updates and progress reports on repairs and projects - Produce monthly, quarterly, annual, and ad-hoc reports and presentations on work orders, maintenance, service levels, labor, incidents, and training - Model JLL values by prioritizing wellbeing, championing inclusivity, and seeking innovative solutions to enhance the client and employee experience Required qualifications: - High school diploma or equivalent; undergraduate degree preferred - At least 3–4 years’ experience in facilities management and Corrigo CMMS/work order applications, ideally with multi-site portfolios - Superior customer service orientation, with strong written, verbal, and people skills - Highly organized, able to multitask, plan, and manage work under time constraints without direct supervision - Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point); capable of customizing administrative reports - Ability to maintain professionalism under stressful situations and handle emergency calls on a rotating schedule as needed (nights/weekends/holidays) - Strong collaborative approach to working with diverse teams and stakeholders - Must be willing to be on call Preferred qualifications: - Associate’s or Bachelor’s degree in Facility Management, Business Administration, or a related discipline - Facilities Management certification (e.g., FMA, IFMA, BOMA) or relevant coursework - Experience supporting Class A office and/or distributed retail portfolios - Familiarity with Corrigo CMMS and demonstrated ability to administer facility management systems - Demonstrated record of recommending and implementing quality and service improvements - Knowledge of safety, infection control, and sustainability best practices - Multilingual skills - Previous experience in a global organization with a collaborative, inclusive culture This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 79,550.00 – 86,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.