• Provide inbound customer support via phone and chat • Assist customers with tax software navigation and product usage • Identify issues and apply the correct support workflows • Maintain accurate case documentation and interaction notes • Deliver professional, empathetic service aligned with brand standards • Escalate cases outside Tier 1 scope following defined routing procedures

• Gather and process client data to support tax software configuration. • Perform mapping analysis and translate findings into tax solutions. • Validate and audit data inputs for accuracy and compliance. • Collaborate with internal teams and clients to ensure smooth implementation. • Communicate project updates and technical details effectively. • Maintain detailed documentation of implementation steps and client interactions. • Support client training and onboarding activities as needed.

• Review corporate and partnership returns (Forms 1120, 1065, 1040) • Handle multistate filings, SALT, and nexus compliance • Manage tax adjustments using Engagement software • Consult on payroll tax (FICA, unemployment, withholding, etc.) • Guide clients on SALT risks and registration processes • Conduct tax research and draft client-ready memos • Advise on tax-saving strategies and planning opportunities • Lead responses to IRS and state notices, audits, and inquiries • Oversee tax provisions (ASC 740) for corporate clients • Align tax reporting with current laws and coordinate with finance teams

Role Description The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Kent, WA. During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($3910.00 - $5241.00). The salary listed for this position does not include the 5% premium pay for positions based in King County. For the next 18 months, you will: - Perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. - Provide advice, instruction, and training to a diverse customer base. Other responsibilities include: - Investigating and locating delinquent taxpayers using database searches, the internet, and third party resources. - Taking collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments, and revocation of business registration certificates. - Conducting fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences. - Continuously recording contact histories and taxpayer information throughout the entire process on appropriate agency systems. - Assisting taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate. Qualifications - Communication Skills (Written & Verbal) - Analytical Skills (Research & Investigation) - Knowledge of Laws & Regulations - Interviewing & Negotiation Skills - Attention to Detail - Interpersonal Skills The ideal candidate will possess a combination of knowledge, skills, and abilities below: - Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations. - Calmly listen, assess, and clarify problems and respond with options to customers who may be confused, upset, or uncooperative. - Analyze data and assess a customer’s ability to resolve outstanding debts. - Research available resources and assets to seize or use as collateral for satisfying outstanding debts. - Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues. - Educate customers on legal requirements for registration, reporting, and payment to promote compliance. - Use interviewing techniques to gather information from customers. - Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities. - Review financial records and identify assets that can be seized to satisfy the debt. - Organize and prioritize work, devoting adequate time and attention to individual tasks. - Be approachable, work cooperatively with others, and contribute to group solutions through constructive feedback, ideas, and suggestions. Requirements - Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field. - One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field. To be considered: - Complete the online application in detail, as it will be used as your initial resume. - Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position. - If you have foreign education credentials, please include the evaluation of U.S. equivalency. - Attach your DD-214, member 4 long form, or your NGB-22 for Veteran's preference. Benefits - Generous benefits package including defined benefit retirement plans. - Health, dental, and vision coverage. - Deferred compensation plans. - Eligibility for student loan forgiveness as a public service employee. Company Description Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including: - People of color - Immigrants - Refugees - LGBTQ+ - People with disabilities - Veterans This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.