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Founded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si
Revenue Agent 2 (in-training)
Location
United States
Posted
93 days ago
Salary
$3.9K - $5,929,000K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Revenue Agent 2 (in-training)
State of Washington
Role Description The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Kent, WA. During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($3910.00 - $5241.00). The salary listed for this position does not include the 5% premium pay for positions based in King County. For the next 18 months, you will: - Perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. - Provide advice, instruction, and training to a diverse customer base. Other responsibilities include: - Investigating and locating delinquent taxpayers using database searches, the internet, and third party resources. - Taking collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments, and revocation of business registration certificates. - Conducting fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences. - Continuously recording contact histories and taxpayer information throughout the entire process on appropriate agency systems. - Assisting taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate. Qualifications - Communication Skills (Written & Verbal) - Analytical Skills (Research & Investigation) - Knowledge of Laws & Regulations - Interviewing & Negotiation Skills - Attention to Detail - Interpersonal Skills The ideal candidate will possess a combination of knowledge, skills, and abilities below: - Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations. - Calmly listen, assess, and clarify problems and respond with options to customers who may be confused, upset, or uncooperative. - Analyze data and assess a customer’s ability to resolve outstanding debts. - Research available resources and assets to seize or use as collateral for satisfying outstanding debts. - Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues. - Educate customers on legal requirements for registration, reporting, and payment to promote compliance. - Use interviewing techniques to gather information from customers. - Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities. - Review financial records and identify assets that can be seized to satisfy the debt. - Organize and prioritize work, devoting adequate time and attention to individual tasks. - Be approachable, work cooperatively with others, and contribute to group solutions through constructive feedback, ideas, and suggestions. Requirements - Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field. - One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field. To be considered: - Complete the online application in detail, as it will be used as your initial resume. - Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position. - If you have foreign education credentials, please include the evaluation of U.S. equivalency. - Attach your DD-214, member 4 long form, or your NGB-22 for Veteran's preference. Benefits - Generous benefits package including defined benefit retirement plans. - Health, dental, and vision coverage. - Deferred compensation plans. - Eligibility for student loan forgiveness as a public service employee. Company Description Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including: - People of color - Immigrants - Refugees - LGBTQ+ - People with disabilities - Veterans This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.
Job Requirements
- Communication Skills (Written & Verbal)
- Analytical Skills (Research & Investigation)
- Knowledge of Laws & Regulations
- Interviewing & Negotiation Skills
- Attention to Detail
- Interpersonal Skills
- The ideal candidate will possess a combination of knowledge, skills, and abilities below:
- Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
- Calmly listen, assess, and clarify problems and respond with options to customers who may be confused, upset, or uncooperative.
- Analyze data and assess a customer’s ability to resolve outstanding debts.
- Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
- Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
- Educate customers on legal requirements for registration, reporting, and payment to promote compliance.
- Use interviewing techniques to gather information from customers.
- Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.
- Review financial records and identify assets that can be seized to satisfy the debt.
- Organize and prioritize work, devoting adequate time and attention to individual tasks.
- Be approachable, work cooperatively with others, and contribute to group solutions through constructive feedback, ideas, and suggestions.
- Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field.
- One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.
- To be considered:
- Complete the online application in detail, as it will be used as your initial resume.
- Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position.
- If you have foreign education credentials, please include the evaluation of U.S. equivalency.
- Attach your DD-214, member 4 long form, or your NGB-22 for Veteran's preference.
Benefits
- Generous benefits package including defined benefit retirement plans.
- Health, dental, and vision coverage.
- Deferred compensation plans.
- Eligibility for student loan forgiveness as a public service employee.
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