For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions team is currently seeking a Technical Consultant based out of Houston, San Antonio, or Austin, Texas. This is a full-time, exempt role. Position is eligible for a fully remote arrangement. POSITION OVERVIEW: Conducts high level technical evaluations and loss analysis of more complex prospective or existing policyholders in a consultative manner. Identifies and analyzes exposures and controls that will assist customers in risk mitigation and underwriting with risk selection/pricing. Delivers consultative and SME level technical support to policyholders, risk solutions staff, and underwriters. Develops and delivers quantitative and loss driven service strategies in collaboration with underwriting and agency partners to policyholders. Provides input on regional matters to the risk solutions and underwriting teams. May be assigned Specialist duties. IN THIS ROLE, YOU WILL: - Conduct field surveys on prospect and existing policyholders and write reports for underwriting. - Develop and deliver meaningful service solutions. - Perform Specialist duties as assigned. - Keep current on required technical knowledge by line of business and/or industry. - Create and follow up on essential recommendations. - Develop effective relationships with underwriting and agency partners that drives continual collaboration. - Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls. - Takes initiative to enhance risk solutions / industry knowledge through participation in educational programs and training sessions. - Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment. - Coach / mentor newer in career staff as appropriate. Key Measures of Success: - Quality of work product – both survey and service - Productivity - Timeliness - Partnership with underwriting and agency partners - Innovative ideas and implementation for quality and efficiency gains - Ability to demonstrate improvements in loss ratio, loss frequency, and loss severity, on assigned service accounts WHAT YOU NEED TO APPLY: - At least 10 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier. - B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written - Professional loss control certification preferred to include CSP, CFPS, CIH, PE, CPCU, ARM. - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks or assignments. - Results focused. - Possesses a superior technical skillset necessary for risk assessment and service. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast-paced environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Overview We are seeking an experienced and detail-oriented Luxury Destination Specialist to curate high-end, bespoke travel experiences for discerning clients. This role is ideal for someone with a deep knowledge of luxury destinations, premium travel services, and a passion for delivering exceptional, white-glove service. As a Luxury Destination Specialist, you will design personalized itineraries featuring exclusive resorts, private villas, first-class flights, VIP experiences, and unique cultural encounters. You will act as a trusted advisor, ensuring every aspect of your client’s journey exceeds expectations. Key Responsibilities - Consult with high-end clients to understand travel preferences, lifestyle, and expectations - Design customized luxury travel itineraries (honeymoons, private retreats, VIP getaways, group travel) - Recommend and book luxury accommodations, private transportation, and curated experiences - Coordinate premium services such as private guides, yacht charters, and concierge-level amenities - Maintain relationships with luxury travel suppliers, hotels, and destination partners - Stay updated on luxury travel trends, exclusive openings, and high-end experiences - Handle special requests, upgrades, and last-minute changes with discretion and efficiency - Provide exceptional pre-travel and in-travel support - Ensure a seamless, stress-free client experience from start to finish Qualifications - Passion for luxury travel and high-end customer service - Previous experience in travel, hospitality, or luxury sales preferred - Strong communication and interpersonal skills - High level of professionalism and attention to detail - Ability to work independently and manage multiple clients - Knowledge of global luxury destinations and cultures - Proficiency with booking tools and CRM systems is a plus Preferred Skills - Strong sales and relationship-building abilities - Experience working with affluent or VIP clientele - Ability to anticipate client needs and exceed expectations - Organizational and time management expertise - Social media or personal branding skills (optional) Compensation & Benefits - Flexible work schedule and remote opportunities - Access to exclusive travel perks, upgrades, and FAM trips - Ongoing training and industry certifications - Opportunity to grow within a luxury travel brand or build your own portfolio Who This Role is Perfect For - Individuals passionate about luxury travel and premium experiences - Travel professionals looking to specialize in high-end markets - Entrepreneurs seeking a flexible, upscale travel career - Detail-oriented professionals who thrive on delivering excellence

Overview We are seeking a passionate and knowledgeable Adventure Travel Consultant to help clients plan unforgettable, experience-driven trips around the world. This role is perfect for someone who thrives on exploring new destinations, enjoys outdoor and cultural adventures, and has a talent for crafting unique, customized travel experiences. As an Adventure Travel Consultant, you will work closely with clients to design trips that may include activities such as hiking, сафaris, scuba diving, cultural immersions, eco-tourism, and more. You will serve as a trusted advisor, ensuring every journey is seamless, exciting, and tailored to each traveler’s preferences. Key Responsibilities - Consult with clients to understand their travel goals, interests, budget, and comfort level - Design customized adventure itineraries (solo, group, family, or luxury adventure travel) - Research destinations, tours, accommodations, and activity providers - Book flights, lodging, transportation, excursions, and travel insurance - Provide expert advice on visas, safety, vaccinations, and travel requirements - Build relationships with global suppliers, tour operators, and vendors - Stay updated on travel trends, emerging destinations, and adventure experiences - Handle client inquiries, changes, and issues before and during travel - Deliver exceptional customer service to ensure repeat business and referrals Qualifications - Passion for travel, especially adventure and experiential travel - Previous experience in travel planning, hospitality, or sales (preferred but not required) - Strong communication and customer service skills - Excellent organizational and multitasking abilities - Ability to work independently and manage client relationships - Familiarity with booking platforms and travel tools is a plus - Social media or marketing skills are a bonus Preferred Skills - Knowledge of popular adventure destinations and activities - Sales and upselling ability - Problem-solving mindset and adaptability - Attention to detail and itinerary planning expertise Compensation & Benefits - Flexible work schedule (remote opportunities available) - Travel perks, discounts, and familiarization (FAM) trips - Ongoing training and professional development - Opportunity to build your own travel brand/business Who This Role is Perfect For - Travel enthusiasts who love outdoor and cultural experiences - Individuals seeking a flexible or remote career - Entrepreneurs interested in building a travel-based business - People who enjoy helping others create unforgettable memories

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users. You’ll lead the design workstream within major customer experience transformations, across both the voice and digital channels. As a core participant in our cross-functional project teams, you’ll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers. You will have the opportunity to: - Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation - Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels - Lead requirement gathering, ideation workshops and client design sessions - Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective - Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions - Create client-facing deliverables with a specialized focus on conversational interaction and experience - Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations - Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives - Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients - Help drive project success criteria and reporting Required Qualifications: - 3+ years of experience design, or business analysis work experience - Customer-facing consulting experience - Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar - Adaptable to use different design tools as required - Ability to collaborate within a cross-functional team to create rich end user experiences - Comfortable presenting design deliverables to business stakeholders - Experience analysing data to identify user behaviors and make design decisions - Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow) Preferred Skills: - Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems - Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.) - Experience designing solutions to support the contact centre or customer service, or a related environment - Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions - Experience with prompt writing and generative AI powered platforms - Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges - Ability to tie outcomes to business value (return on investment) through storytelling - Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions - Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.