Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users. You’ll lead the design workstream within major customer experience transformations, across both the voice and digital channels. As a core participant in our cross-functional project teams, you’ll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers. You will have the opportunity to: - Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation - Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels - Lead requirement gathering, ideation workshops and client design sessions - Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective - Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions - Create client-facing deliverables with a specialized focus on conversational interaction and experience - Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations - Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives - Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients - Help drive project success criteria and reporting Required Qualifications: - 3+ years of experience design, or business analysis work experience - Customer-facing consulting experience - Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar - Adaptable to use different design tools as required - Ability to collaborate within a cross-functional team to create rich end user experiences - Comfortable presenting design deliverables to business stakeholders - Experience analysing data to identify user behaviors and make design decisions - Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow) Preferred Skills: - Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems - Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.) - Experience designing solutions to support the contact centre or customer service, or a related environment - Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions - Experience with prompt writing and generative AI powered platforms - Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges - Ability to tie outcomes to business value (return on investment) through storytelling - Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions - Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: Remote (U.S.) Type: Full-Time Department: Client Success Reports to: VP of Client Success About SiteZeus: SiteZeus helps brands make smarter real estate decisions using data, analytics, and predictive modeling. Our products support site selection, market planning, and growth strategy for multi-unit operators and enterprise brands. We work at the intersection of real estate, data science, and business strategy — which means our work is impactful, complex, and highly consultative. Overview: We’re hiring a Real Estate Consultant to own a portfolio of customers and drive retention, adoption, and expansion. This role is client-facing and outcome-driven: you’ll serve as the primary point of contact for your accounts and lead strategic conversations that connect SiteZeus insights to measurable business decisions. Consultants partner with Analysts who support technical execution (data preparation, model builds, QA, and reporting). The Consultant remains the owner of the client relationship and is accountable for customer health, renewals, and growth. What You’ll Do: Client Ownership & Strategic Success - Own overall customer health for a book of business, including retention risk and renewal outcomes - Build strong relationships with client stakeholders, including executive-level contacts - Align customer goals to SiteZeus product capabilities and help clients operationalize insights - Lead onboarding and implementation success in partnership with internal teams Adoption, Value & Business Reviews - Drive adoption through structured engagement plans, usage monitoring, and proactive outreach - Lead recurring client meetings - Develop and deliver client-facing decks and presentations - Translate highly technical deliverables into clear business narratives and recommendations Revenue Protection & Expansion - Own renewal processes, including timelines, negotiation support, and documentation - Identify upsell and expansion opportunities through usage trends and client growth signals - Proactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction) Internal Collaboration - Partner closely with your pod Analyst to prioritize work and deliver timely outputs - Review model outputs and deliverables for quality and client readiness - Document customer feedback and escalate trends to Product in a structured way - Contribute to internal process improvement and documentation What We’re Looking For Required Qualifications - 2–5+ years of experience in Consulting, Customer Success, Account Management, or Client Services - Experience in commercial real estate, site selection, retail strategy, or location analytics - Strong client communication and presentation skills (written and verbal) - Experience managing renewals and customer health in a SaaS or services environment - Comfort working with data-driven products (you don’t need to be a data analyst, but you must be curious and adaptable) - Strong organizational skills and ability to manage multiple priorities Preferred Qualifications - Experience working with enterprise customers - Experience supporting analytics, BI, or data-heavy SaaS products - Familiarity with adoption/usage metrics and customer lifecycle management What Success Looks Like (First 90–180 Days) - You take full ownership of a pod portfolio and establish trusted client relationships - You run consistent meeting cadence and proactive customer health management - You deliver clear, executive-ready value storytelling (ROI, outcomes, wins) - You partner effectively with the Analysts to improve speed, quality, and throughput - You contribute to reduced churn risk and stronger renewal forecasting Compensation Base salary target: $65,000-$75,000 - Target annual bonus: 10% - Benefits: health insurance, PTO, and additional benefits per company policy Why This Role Matters: SiteZeus is in a growth phase and actively improving product capabilities. This role is essential to ensuring customers receive consistent strategic support, clear value delivery, and proactive partnership as the platform evolves.

• Performing various planning/zoning and municipal compliance due diligence projects focused on commercial real estate • Property zoning analysis for various real estate transactions • Analyze a property’s use and improvements against the existing zoning maps and codes, and create reports • Municipal compliance review • FOIA (Freedom of Information Act) submission to Local/County/State Agencies

• Assist clients in planning and booking accommodations, packages, and unique experiences • Provide tailored recommendations that match each client's preferences and budget • Stay informed about current promotions, discounts, and special offers • Build and maintain long-term client relationships through excellent service • Work independently while contributing to a positive, supportive team culture