• Manage multiple concurrent contracts and budgets with annual revenue of $2M-$3M • Execute contracts for compliance and client satisfaction • Understand client preferences and program deliverables • Negotiate, execute, and manage contracts • Direct line and second line supervision of program delivery team • Drive, manage, monitor, and report the timely delivery of program results • Ensure and facilitate the highest standard of customer service and satisfaction • Direct management and development of program staff • Develop program processes and make recommendations for improvement • Technical document review (Project Scope, Manual and Associated Documents) • Assemble data for invoicing and project reporting activities • Identify and escalate program issues in a timely manner to the appropriate level of management

• Overall management of the order and order personnel, including quality assurance for all products delivered to the Government and availability of resources to complete all requirements. • Contact point for all matters related to order management, task order modifications, and performance issues. • Meets with customer and Contractor personnel to discuss and review task requirements, performance, and deliverables. • Fulfills order reporting requirements. • Must provide off-site, oversight under this task order to our staff. • Coordinating our employees’ work schedule, timesheet, leave requests, resolving grievances, and taking disciplinary actions. • Leading staff to meet expectations and improve performance and quality throughout the duration of the period of performance. • Responsible for providing required progress reports, monitoring staff workload and performance to ensure staff is meeting expectations and ensuring that work trackers and status reports are completed timely and accurately, with current status information and must respond to questions/concerns from the COR or Team Leader. • Facilitate the on-boarding of any new contractor staff and ensure that all applicable forms and on-boarding requirements are completed in a timely manner.

• Execute end-to-end AML/KYC/KYB compliance for customer onboarding, including CDD and EDD for high-risk customers • Manage transaction monitoring systems—configure rules, investigate alerts, and identify patterns of money laundering, structuring, terrorist financing, and sanctions violations • Maintain operational compliance across EU MiCA, DORA, GENIUS, and money transmitter licensing obligations • Oversee AML/CFT regulations, OFAC sanctions, and travel rule requirements • Identify gaps in compliance workflows and implement improvements that balance efficiency with regulatory rigor • Partner with Product, Engineering, and Customer Success to build compliance controls into platform functionality • Support regulatory examinations and audits with documentation, testing, and timely responses

• Conduct a monthly onsite monitoring visit for each home with residents using the Residential Monitoring Checklist. • Conduct a quarterly monitoring onsite visit for each licensed home with no residents using the Residential Monitoring Checklist. • Ensure that at least quarterly each group home receives an unannounced group home monitoring visit using the Residential Monitoring Checklist. • At least 1 time per year ensure the facility is visited on a weekend or outside of normal business hours (8:00am5:00pm). • Document violations noted during the onsite visit. • Review and approve the licensee’s Corrective Action Plan to address identified deficiencies. • Submit a Provider Agency Action Request Form (PAARF) as designated. • Update information in GRID monthly to reflect correct client admissions and discharges for each facility visited. • Update information in APD iConnect as appropriate. • Assist with Disaster Planning activities as assigned. • Complete other related duties as assigned.