Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. - Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements . - Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed . - Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results . - Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design Competencies Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses CBAP (Certified Business Analysis Professional) certification preferred. Pay Transparency Base Salary: $55,000.00 – $120,750.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Investigate, analyze, match and resolve customer deductions (shortages, damages, pricing discrepancies, trade promotion, unauthorized claims). • Proactively contact customers regarding unpaid invoices and unauthorized deductions to secure payment. • Maintain and reconcile customer accounts to ensure accurate aging and timely clearing of items. • Work with Sales, Supply Chain, and Customer Service to validate deductions and resolve disputes. • Track deduction trends, identify root causes for recurring issues, and prepare reports on aging or deduction metrics. • Apply customer payments, ensuring deductions are properly coded in the ERP system. • Calculate monthly broker commissions and review with Sales and Brokers for accuracy. • Calculate monthly trade accrual and review with Finance and Sales team.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive Business Technical System Analyst - Physician Services - Enterprise Contact Center Primary Function/General Purpose of Position The Business Technical Systems Analyst plays a key role in strategizing, developing and implementing long-term best-practice solutions through technology. This role provides business and Information Technology (IT) system analysis to support complex business processes and IT systems within the organization and maintains a thorough understanding of strategic and technological roadmaps. Contributes to strategy decisions and partners with IT and operational leaders to drive execution according to those plans. An integral part of this role is to work with operational leaders on technology optimization, workflow design, and solution implementation. This role is responsible for assisting with education development, operational process improvement, researching and identifying technology best practices, troubleshooting, and providing on call support for BSMH managed technologies, expediting root cause technology solutions, change management, and reporting results. Essential Job Functions - Gathers IT and operational new business development requirements by analyzing technology and operations, assists with determining project scope, documenting results, and communicating clearly and effectively to stakeholders. Acts as a liaison between the technical development team and stakeholders to ensure all requirements are met. - Analyzes business and IT system processes and recommend best practice changes to policies and procedures, troubleshoot issues, and recommend solutions, assess change impact on business processes, and develop process flows. - Provides subject matter expertise in the business area(s), providing operational knowledge as well as functional IT system knowledge to assist stakeholders with setting business priorities, meeting goals, and strategic growth. - Leads and/or participates in business discovery sessions, developing IT requirements, functional IT system analysis and design, IT system review and test, develop process flows, review and developing training materials and user guides, troubleshooting business problems, and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed. - Works with clinical staff to optimize technology and service. Acts as a technical expert to assist with identification of best practice to support customer and business needs. - Oversees and manages technology systems utilized within the organization and coordinates any required internal or external vendor services. - Provide after hours on call support for technologies managed by BSMH Physician Services This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Business Analyst Certification (preferred) Education Bachelor’s degree in IT, business, or related field (required) Master’s degree in IT, business, or related field (preferred) Work Experience 3 years of experience in related Customer Relationship Management (CRM), contact center or healthcare environment information technology. (required) 5 years of experience in related CRM, contact center or healthcare environment information technology. (preferred) Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS. (preferred) Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred) Training None Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Enterprise Contact Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

• Own the analysis and definition of business and functional requirements for product initiatives, from discovery through delivery • Translate business needs into clear user stories, acceptance criteria, and technical requirements ready for sprint execution • Collaborate closely with engineering teams during backlog refinement, sprint planning, and delivery to ensure shared understanding and feasibility • Work with APIs, integrations, and data flows, understanding how systems interact and where constraints exist • Act as a bridge between product, engineering, and business stakeholders, ensuring alignment and clarity at all stages • Challenge assumptions and propose better solutions, balancing business value, technical feasibility, and scalability • Support solution design by validating requirements against the existing architecture and SDLC practices • Contribute to continuous improvement of product discovery, requirements quality, and delivery processes • Monitor key product metrics and use data to propose process and product improvements