Role Description We are seeking a strategic and hands-on Director, eCommerce Technology leader to own the architecture, delivery, and continuous evolution of our digital commerce ecosystem. This role will partner closely with Digital, Marketing, Merchandising, Operations, and Technology teams to build scalable, secure, and high-performing omnichannel solutions. You will lead engineering teams, manage key vendor partnerships, and drive modernization initiatives across our commerce platforms—most notably Salesforce Commerce Cloud (SFCC). What You’ll Do - Strategy & Leadership - Define and execute the IT eCommerce technology roadmap aligned to digital growth and omnichannel strategy - Partner with executive stakeholders across Digital, Marketing, Merchandising, Finance, Retail, and Operations to translate business priorities into scalable technology solutions - Establish best practices in engineering excellence, platform reliability, security, and performance optimization - Build an inclusive (onshore/offshore), high-performing engineering culture emphasizing accountability, innovation, and customer-centricity. Mentor and develop talent, ensuring succession planning and career growth. - Platform Ownership (Salesforce Commerce Cloud) - Own end‑to‑end technology delivery and operations for Salesforce Commerce Cloud (SFCC) - Lead architecture design across SFRA, headless, and composable commerce patterns - Drive platform modernization, feature velocity, manage releases, upgrades, and platform lifecycle management - Ensure scalability for peak traffic events, holiday season planning and promotional campaigns - Systems Integration & Architecture - Lead integration strategy across commerce, OMS, PIM, CRM, ERP, POS, payment, tax, and fraud platforms - Drive API‑first, microservices, and event‑driven architecture patterns - Ensure seamless omnichannel experiences across online, store systems and call center - Partner with enterprise architecture and security teams on long‑term modernization and AI initiatives - Delivery & Operations - Oversee program delivery using Agile, manage system integrators, implementation partners, and platform vendors - Lead DevSecOps, CI/CD, incident management, Own uptime, SLAs, performance metrics, and operational excellence - Data, Security & Compliance - Ensure secure platform design and compliance with PCI, PII, GDPR, privacy, and data protection standards - Partner with data and analytics teams to enable personalization and customer insights - Financial & Vendor Management - Proven ability to manage budgets (CapEx/OpEx), optimize cloud costs, and forecast spending - Evaluate and manage vendor contracts, QBR’s, review usage and overages, Fraud, RevOps and loss prevention - Build business cases for platform investments and innovation initiatives Qualifications - Bachelor’s degree in computer science, Engineering, or related technical field; MBA or master’s degree in technology management or business administration preferred - 10+ years of experience in enterprise digital commerce technology and 5+ years of leadership experience managing engineering, architecture and delivery teams - Exceptional communication skills, bilingual in both Technical and Business speaking - Deep hands on expertise with Salesforce Commerce Cloud, MarTech, AdTech, SEO, DAM, CDN, SSO, MFA, react native, angular and 3rd party integrations. - Proven success leading large-scale digital transformations and unified commerce roadmaps for eCommerce, POS, OMS, and Customer Engagement - Experience in retail, consumer goods, or omnichannel environments (preferred) - Experience with headless and composable commerce architecture (preferred) - Familiarity with OMS, PIM, CDP, CMS, Loyalty, Omnichannel, POS, and ERP integrations (preferred) - Knowledge of modern front end frameworks and mobile commerce (preferred) Environmental Factors & Working Schedule - Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear - Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. - Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. - Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - The noise level in the work environment is usually low/moderate. - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Lead infrastructure design, implementation, and ongoing management across a globally distributed, fully remote organization • Oversee a broad portfolio of SaaS solutions spanning collaboration, productivity, security, endpoint management, and identity • Develop and maintain IT policies, procedures, and documentation that scale with the organization • Mentor and develop a geographically distributed IT team spanning the Philippines, Ukraine, and the United States • Serve as a critical operational partner to the VP of Security • Own the execution of compliance-related controls, evidence collection, and audit readiness activities in support of Brightfin’s ISO 27001 and SOC 2 certifications • Maintain rigorous SaaS governance practices — including access reviews, configuration baselines, and third-party risk assessments • Partner cross-functionally with Engineering, Legal, Finance, and Customer Success to operationalize security and compliance requirements • Provide consultative technical leadership to the DevOps function, guiding infrastructure design, reliability strategy, and developer experience • Serve as a bridge between IT Operations and Engineering.

• Lead end-to-end product development from concept, benchtop, and pilot through commercialization • Improve existing SKUs (taste, texture, nutrition, and cost), including solving formulation challenges such as protein integration and texture optimization • Identify and develop new product platforms aligned with Khloud’s brand and consumer trends • Own ingredient selection, formulation, and nutritional targets (protein delivery, macros, clean label) • Partner with co-manufacturers to scale formulas and ensure consistent product quality in production • Manage shelf life testing, quality standards, and product specifications • Work cross-functionally with operations, marketing, and sales to launch new products successfully • Build and maintain relationships with ingredient suppliers, flavor houses, and innovation partners • Lead sensory evaluation and consumer testing to guide product decisions • Drive continuous improvement in cost of goods, ingredient functionality, and production efficiency • Stay ahead of emerging trends in snacking, protein delivery systems, and functional ingredients

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Director of Global Quality Ferguson is hiring a US-based Director of Global Quality to drive global standards, governance, and alignment with enterprise priorities, supporting our 22 brands, which collectively generate approximately $3B in sales. Location: This role is approved to be Remote anywhere in the US. Our preference would be for this position to be based at our Newport News, VA HQ. Relocation is an option for the right individual. Role Objective Lead and unify the global Quality Assurance and Control teams, driving the implementation and maintenance of consistent quality objectives for all products sourced and manufactured by the company. Ensure products are safe, compliant, and meet or exceed legal, regulatory, and industry standards. Foster strong collaboration and coordination with the Product Assurance (PA) team to deliver a unified strategy and standards for quality execution across the enterprise. Key Responsibilities Strategic Leadership - Champion the development and execution of a unified global quality strategy, aligning with Product Assurance and other key partners. - Set and maintain quality standards, systems, and processes to ensure compliance with all applicable legal, regulatory, and industry requirements. - Drive continuous improvement initiatives across quality teams and vendors. Collaboration & Coordination - Work closely with the Product Assurance team to harmonize quality and compliance protocols, ensuring seamless communication and issue resolution. - Partner with Global Sourcing, Brand Leadership, Legal, and Product Development to support Own Brand product growth and mitigate risk. - Facilitate cross-functional teamwork to address product quality issues, recalls, and corrective actions. Operational Excellence - Oversee the implementation of effective measurement and control systems, including audits, inspections, and vendor scorecards. - Ensure robust pre- and post-shipment inspection plans, aligned with company goals and product risk levels. - Manage the global quality team: recruiting, training, developing, and inspiring high performance. - Support and enforce corporate policies and initiatives related to quality. Reporting & Continuous Improvement - Develop and maintain KPIs and reporting systems to measure quality performance and drive improvement. - Document findings, communicate results, and escalate issues as appropriate. Preferred Qualifications & Experience - Bachelor’s degree in Engineering, Quality, or related field; advanced degree or certifications (CQE, CMQ/OE) preferred. - 10+ years’ experience in quality management, with proven leadership in global environments. - Experience in building collaborative relationships across functions and geographies. - Strong knowledge of global regulatory requirements for consumer and commercial products. - Familiarity with Lean, Six Sigma, and technology-driven quality management processes. - Excellent communication, analytical, and problem-solving skills. - Ability to operate in complex, fast-paced environments and manage multiple priorities. - Strategic thinking and vision-setting - Collaborative leadership and cross-functional influence - Strong process orientation and attention to detail - Effective communication and interpersonal skills - Change management and adaptability - Commitment to continuous improvement At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! #LI-REMOTE - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. - $9,409.50 - $17,833.30- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information