• Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. • Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts. • Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production. • Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans. • Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness). • Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

• Provide input to the writing of proposals and Statements of Work • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions as well as post-installation issues • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyse installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight travel to meet company goals and objectives

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary Reporting to the VP, Campaign Management & Yield Optimization, the Technical Programmatic Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems, ensuring programmatic advertising campaigns are implemented accurately and on time. This individual will have a strong attention to detail, be flexible, be able to manage constantly changing deadlines/requirements, and work in a fast-paced cross-functional environment. The successful candidate will monitor and track changes for programmatic advertising campaigns including creative changes, targeting changes, or other changes in the campaign delivery. This candidate will also be responsible for proactively identifying anomalies in campaign set-up and pacing – and owning the resolution to ensure delivery. The Ad Operations Specialist contributes to the successful deployment of programmatic advertising campaigns working collaboratively across internal departments to fulfill contract obligations. What You’ll Do - Ability to work across multiple content management platforms for deployment of advertising campaigns across a range of accounts and products. - Ongoing communication with internal Client Success Managers and Sales to ensure successful deployment of campaigns. - Review and understand all contract obligations as it relates to the execution of advertising campaigns. - Track device health wholistically and within each SSP partner to callout shifts in inventory behavior - Able to plan and be proactive in ensuring compliance with out-of-market dates, changes in creative or changes in where a campaign is scheduled to run. - Perform quality checks of campaign set-up for self and other team members. What We Need - 2+ years in Ad Operations, QA, and video tags - Hands-on SSP deal setup experience and deep knowledge of programmatic ecosystems (RTB, PMP, deal IDs) and publisher ad tech (ad servers, SSPs, OMS) - Strong analytical skills; proficient in Excel/Sheets and BI tools, excellent communication and presentation abilities Desired Qualifications - Experience with BroadSign or similar Content Management Systems is a plus. - Experience with advertising agencies or pharmaceutical marketing a plus. - Experience with SalesForce and/or JIRA a plus. - Proficient in Microsoft Excel and Word What You'll Need to Succeed - Critical thinker with strong written and verbal communication skills. - Interpersonal skills – ability to work closely with multiple teams. - Detail-oriented – strong attention to detail a must. Must be able to keep the details of multiple brands across multiple product lines well organized. - Problem Solver—ability to identify issues and make recommendations for resolution. Base Salary Band: $60,000-$141,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: - Named A Best Place to Work! Read More - Mike Walsh, COO answers "What Makes a Great Leader". Read More - Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skills, along with the ability to deliver concise, actionable reporting for escalations and post-mortem reviews. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: swing shift, second shift, and third shift. This posting is for Swing Shift, in which your working hours would be 12pm-9pm ET. Weekend Shift: We are looking to speak to candidates who are located in Central or Eastern timezones to work in our remote working model Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Tuesday to Saturday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Position Expectations: - Manage a portfolio of high-impact, long-running escalations, driving them to resolution - Map customer stakeholders, set and reset expectations, and maintain clear, consistent communication - Collaborate with Engineering and Field leadership to secure resources and drive issue resolution - Organize and lead internal and customer calls, ensuring alignment and progress across teams - Maintain a regular communication cadence, including executive summaries for internal stakeholders - Ensure timely delivery of commitments by proactively communicating risks or changes - Deliver high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer - Track and analyze escalation trends to contribute to continuous process improvements - Lead or support initiatives that evolve escalation and incident management practices What You’ll Need: - 3+ years managing highly technical customer escalations in the software industry - Experience with managing and engaging customers throughout the case life history - Skilled in conducting customer facing and internal technical root cause analysis - Strong background in utilizing pager duty and managing incidents - Strong troubleshooting and diagnostic skills with experience in distributed systems and advanced computing concepts - Familiarity with Linux, cloud platforms (AWS, GCP, Azure), and database technologies - Experience in corporate/vendor environments working with customers, stakeholders, and vendors - High emotional intelligence, a customer-focused mindset, and a strong desire to help others - Ability to quickly learn new technologies and think on your feet in complex situations - Excellent communication skills (written and verbal) with experience engaging executives and translating technical issues for diverse audiences Desired Skills & Experience: - Experience in software engineering with comfort in programming, queries, and command-line operations - Background in technical support, customer success, or account management at a database or distributed systems company (NoSQL experience preferred) - Hands-on experience as a database, network, or storage administrator - Cloud expertise with AWS, Azure, GCP, and familiarity with IaaS, PaaS, and SaaS environments About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273365205 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $101,000—$198,000 USD