• Oversee the deployment and implementation of the Entri Product Suite • Engage with the client, hospital operations and applications/infrastructure teams • Design, build, and implement patient and user experience solutions • Assist with upholding standard workflows and create educational materials • Hold all stakeholders accountable in the delivery of the solution • Identify subject matter experts to solve potential obstacles • Meet project deadlines and resolve any issues that impact delivery • Propose new opportunities for efficiencies, enhancement, and expansion of product and process initiatives

Role Description The Sr. Implementation Project Manager is responsible for working with internal and external clients during the integration of clients’ processes and procedures with Harris and Harris’ collections systems. This role involves: - Development, testing, and implementation of all tasks associated with the collection system. - Coordinating programming changes internally, externally with clients, and programming vendors. - Some client contact over the phone and/or in-person visits. - Understanding client needs and suggesting solutions. Location: Can be completely remote or hybrid if in the Chicagoland area, will require travel to the Chicago office if remote. Schedule: Regular business hours are 8:00 am to 5:00 pm Monday through Friday, must be able to work after hours and on weekends as needed. Salary: $70,000 to $100,000 annually, dependent on experience. Qualifications - High School Diploma or GED required, bachelor’s degree preferred. - 3-5 years in a technical or application support environment. - Ability to work in a fast-paced and ever-changing environment with excellent attention to detail. - Demonstrated experience with implementations and data transfers. - Excellent analytical, problem-solving, time management, and follow-up abilities. - Effective time management and organizational skills. - Microsoft Office experience, specifically with Excel. Requirements - Project management training/certification a plus. - Software application knowledge (troubleshooting) and working closely with software developers preferred. - Collections experience highly preferred. - CUBS collection application experience is a plus. Benefits - Medical and Dental insurances from premium providers. - 401K with matching. - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance. - Tuition Reimbursement. - Paid Time Off. - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Company Description Harris & Harris is a premier, full-service revenue recovery firm headquartered in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, specializing in the utilities, government, and healthcare markets. - More than 500 employees including collections professionals and customer care representatives. - Employ the latest technology and best ethical practices to help businesses recover revenue. - Focus on celebrating the differences that make each employee unique. - Engage in philanthropic activities through the Harris Cares committee.

• Manage new customer implementations from kickoff through launch • Serve as the primary point of contact for club leadership during onboarding • Establish clear timelines and guide clients step by step through the process • Work closely with club executives, accounting teams, and IT contacts to ensure a smooth and successful rollout • Integrate client data from Jonas Club Software systems into MetricsFirst dashboards • Configure and organize financial and operational data so it displays clearly and accurately • Review financial reports and reconcile numbers to ensure dashboards align with official statements • Partner with client IT teams and vendors to support system connections, with internal support as needed • Test dashboards before launch to confirm accuracy and clarity • Host engaging training sessions for senior management and executive teams • Teach clients how to navigate dashboards and interpret their data with confidence • Help leadership teams understand how analytics can support better decision making • Encourage adoption by demonstrating the practical value of data visibility

• Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements • Design and validate solutions that align with customer needs and platform capabilities • Configure advanced platform features including IVR flows, routing strategies, and integration points • Provide technical guidance throughout the implementation lifecycle • Drive multiple concurrent implementation projects, managing technical deliverables and timelines • Configure and validate complex integrations between Glia's platform and client systems • Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success • Lead technical aspects of user acceptance testing and solution validation • Serve as a trusted technical advisor during customer implementations • Deliver technical training and knowledge transfer to customer teams • Manage client expectations while driving product adoption and technical success • Partner with pre-sales teams to provide technical expertise during solution planning