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Earned wages delivered before payday + dozens of other financial wellness benefits at no cost.
Customer Success Manager
Location
United States
Posted
124 days ago
Salary
$135K - $150K / year
Seniority
Senior
Job Description
Customer Success Manager
Rain
• Manage, mentor, and develop a team of Customer Success Managers through regular 1:1s, call reviews, performance feedback, and career development. • Ensure strong adoption, engagement, and satisfaction across your book of business, with a clear focus on retention and expansion. • Operationalize Customer Success plays and engagement models to support Rain’s growth, segment strategy, and customer lifecycle. • Own team-level KPIs including retention, expansion, onboarding success, and customer health scores. • Act as the voice of the customer internally, partnering with Product, Implementations, Support, and Sales to resolve issues, prioritize feedback, and improve the end‑to‑end experience. • Oversee new customer onboarding for your team’s accounts, ensuring fast time‑to‑value and clear success criteria. • Leverage data and tooling to forecast risk, prioritize accounts, and continuously improve CS processes. • Handle customer escalations with confidence and empathy, driving resolution and long‑term trust.
Job Requirements
- 4–6+ years of experience in B2B Customer Success, Account Management, or related post‑sale roles (Mid‑Market or Enterprise preferred)
- 1–3+ years of people management experience, with a track record of developing high‑performing teams
- Proven ability to drive retention and expansion through strong customer relationships and structured execution
- Strong business acumen and comfort discussing ROI, outcomes, and value with customer stakeholders
- Data‑driven mindset with experience using customer health metrics, CRM tools, and CS platforms
- Excellent communication, prioritization, and stakeholder management skills
- Comfort operating in a fast‑paced, ambiguous environment with a bias toward action and ownership.
Benefits
- Flexible PTO
- Medical, Dental, Vision, Life, Disability coverage
- Parental leave
- Monthly stipend
- Equity options
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