• Lead, coach, and develop a team of Customer Success Managers supporting Enterprise accounts. • Set clear goals, KPIs, and expectations; monitor performance and drive accountability. • Foster a high-performing, collaborative team culture focused on impact, growth, and continuous improvement. • Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion. • Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes. • Surface and synthesize customer feedback to inform product and go-to-market decisions. • Use customer data and insights to proactively identify risks and opportunities across the portfolio. • Build and deliver enablement programs to strengthen Enterprise CS skills (executive communication, value articulation, risk management). • Ensure the team stays current on product updates, industry trends, and customer use cases. • Monitor customer health, usage, and engagement across Enterprise accounts. • Provide regular reporting and insights on customer outcomes, retention, and team performance. • Translate data into actionable recommendations for leadership.

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. Our Customer Success Managers work closely with institutional clients and partners, delivering high-touch service to understand their business needs and ensure they are fully leveraging our suite of BitGo products. As a strategic partner, you will use your industry expertise to help clients maximize their investment, drive adoption, and achieve their goals. You’ll work cross-functionally with Sales, Engineering, Product, and Support teams to enhance the customer experience and ensure long-term success. We are seeking a CSM based in Japan who will nurture relationships with clients across the APAC region. BASED IN JAPAN Responsibilities: Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo’s offerings. Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction. Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value. Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements. Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes. Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities. Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells. Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success. Act as a bridge between customers and internal teams, translating feedback into actionable product improvements. Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn. Offer expert guidance on deployment strategies and best practices across various communication channels, including in-person meetings, video calls, and digital messaging platforms. Skills & Experience: 3+ years of experience in account management, customer success, or a similar role within technology or financial services. Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant. Strong analytical skills to interpret customer data and translate insights into actionable strategies. Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities. Ability to create structured success plans and track progress toward key business outcomes. Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders. Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions. Project management expertise, ensuring effective execution of initiatives that drive customer success. Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus. Performance Indicators: Renewal and expansion rates, including Gross Dollar Retention (GDR) and Net Dollar Retention (NDR). Growth in customer engagement, platform adoption, and usage. Reduction in churn and contraction through proactive success strategies. Customer satisfaction and advocacy, measured through feedback and NPS scores. Why Join BitGo? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets. Here are some of the benefits of working at BitGo: Competitive base salary, bonus and stock options 100% company paid health insurance for employee, partner and dependents Paid parental leave, paid vacation Free custom lunches, dinners and snacks Computer equipment and workplace furniture to suit your needs Great colleagues and inspiring startup environment Benefits may vary based on location* Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

About Us 🚀 Immutable is the world’s fastest-growing game platform, built to power the next generation of games. We aim to drive the next evolution of gaming, combining performance, digital ownership and cutting-edge technology to help games grow and succeed. At the intersection of AI-driven analytics, high-performance growth tools, and seamless digital ownership, our technology helps studios attract, engage, and scale player communities across both Web2 and Web3. Founded in 2018, Immutable is one of Australia’s fastest companies to reach unicorn status, raising more than AUD $400M+ with a valuation of AUD $3.5B. Today, more than 700 games are building on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming. Over 6 million players use Immutable Passport, our unified identity enabling frictionless cross-game experiences, and our Immutable Audience platform has become the fastest-growing SaaS product line in our history. We're scaling rapidly, backed by a global team of creators, engineers, and gamers united by one mission: to build the most valuable growth layer in gaming and redefine how games launch, scale, and succeed. 🚀 About The Role 🤔 Immutable is entering a new era where our success depends not only on shipping world class products, but on helping our game studio partners use them to drive real growth. We are looking for a Customer Growth Lead, Americas to partner directly with studios across the region to activate our growth products and help them scale player acquisition, retention, and monetisation on Immutable. It is a strategic, high-leverage role that blends commercial problem-solving with hands-on execution. You will diagnose growth bottlenecks, design activation strategies, bring the right specialists together, and operationalise the rollout end-to-end. If a studio is trying to launch faster, reduce churn, accelerate acquisition, or scale, you will be the person who figures out how to unlock that growth. You’ll be deployed into the most important opportunities across the region, partnering closely with Customer Growth, Business Development, Partnerships, and Product. The role is ideal for someone who loves variety, ambiguity, and owning problems from strategy to execution with a clear scorecard for impact. You'll Be Empowered To 🎮: Work directly with studio partners to diagnose growth challenges, design activation plans, and unlock measurable outcomes Bring cross-functional teams together to operationalise activation strategies and accelerate partner time to value Turn successful activation patterns into repeatable playbooks and scalable growth programs for future customers Identify upsell and expansion opportunities by analysing performance trends and customer behaviour Collaborate with Product and Delivery to continually refine how studios adopt and scale Immutable’s growth products Act as the strategic point of escalation for high-value partners and ensure delivery meets commercial expectations We'd Love You To Bring 🤝: Experience driving commercial outcomes for customers in a high-growth, fast-moving environment 2+ years in top-tier strategy consulting with a proven track record of solving complex commercial or go-to-market challenges A strong problem-solving toolkit with the ability to quickly define a challenge, design the model, and turn the answer into an executable plan Hands-on experience activating or scaling go-to-market initiatives within a tech or gaming context Strong communication and influencing skills, with the ability to translate complex ideas into compelling narratives for internal and external stakeholders Bias for action, with comfort working in ambiguity, and shifting priorities without losing momentum High learning velocity and curiosity for gaming and web3, with motivation to apply strategic thinking to emerging growth models A proactive, energetic style suited to autonomous, high-impact roles where results matter more than theatrics Bonus Points For ✅: Crypto native or prior exposure to web3, gaming, or digital assets Experience in growth, performance marketing, or product experimentation Experience building and scaling growth frameworks or playbooks in high-growth teams Exposure to cross-market initiatives across Asia or other global regions We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot 😊 Attracting the best global talent 💸 We commit to paying globally competitive base salaries and contributions to a long-term fund 📊 Sharing our products' success through Employee Stock Options ESOP 🌟 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass 🥘 Lunch is ordered fresh every day in our friendly office in Sydney CBD 🎉 Quarterly End of Cycle Celebration Awards and Dinner 💻 USD $500 WFH allowance to set up your home office ☎️ USD $600 per annum to put toward your internet and phone usage. 🥳 USD $75 per quarter for remote employees to celebrate with local team members ⛑️ We also support our US Employees with Medical and 401K Insurance 🚘 Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars Levelling up your growth 🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development 📚 Enjoy access to free online courses via Udemy Helping you thrive 💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing 🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service 🎁 Monthly subsidy and discounted rate with ClassPass , including a 1-year free membership to Breethe Leave when you need it the most: 👨‍👧‍👦 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments 🌟 Enjoy 2 additional paid annual leave days at the end of the year 🎂 Birthday you get a paid day off Additional Information: Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. We are a 2026 Circle Back Initiative Employer . This means a human reviews every application and we commit to responding to every applicant. *A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you! Join us in shaping the future of gaming!

About Kojo It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity. About the Role The Mid-Market Onboarding Customer Success Manager will lead our mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. This role will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. The Onboarding CSM must be an excellent project manager of their book of business and committed to seeing our customers adopt and succeed on our platform. This role will include: Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines About You Are you a consultative project manager who thrives when they're meeting customers and providing valuable impact to the customers they are supporting? This may be a great role for you! What you’ve accomplished: 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment; familiarity with construction industry a plus Experience conducting technical product trainings, both virtually and in person Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention Ability to prioritize solving customer problems while managing a large book of business Strong written and verbal communication skills in front of a variety of technical and non-technical audiences What you care about: Customer Obsession: You understand that what might be small things to us make a huge difference for them Passion: You care intensely about Kojo's success Impact: You are both fast-paced and detail oriented Innovation: You seek to understand the truth behind problems and find solutions to them This role is remote and requires occasional travel throughout the US and Canada (approximately 2-3 trips per quarter). Working at Kojo Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future. Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers. Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.