• Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams. • Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting. • Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement. • Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical. • Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones. • Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding. • Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style. • Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose. • Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

• Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams. • Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting. • Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement. • Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical. • Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones. • Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding. • Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style. • Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose. • Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary The Deputy Program Manager provides direct Contract Management for assigned contracts or portions of very large contracts, Deputy Program Managers maximize contracts performance and ensure compliance with all commitments, including regulatory and operational components. This role is supporting our State and Local segment. What you will do * In concert with Program Manager, Legal, and other stakeholders, draft and negotiate master sales agreements, special programs, teaming agreements, amendments, addenda, and other contractual documents, as needed * Educate sellers, partners, and customers on proper contract usage * Work with assigned Contract Analysts and ensure proper accounting and timely delivery of fees, rebates, service level reporting, and other data-related deliverables associated with the contracts * Serve as consultant to the Pre-Award teams and provide strategic guidance to help construct profitable, manageable programs, that maximize profits and minimize risk * Manage pricing across contracts; work with partners to drive best price scenarios * Maintain internal resources for integral contract information utilized by the business * Maintain repository of contract and associated materials, in accordance with established policy * Ensure appropriate closeout of concluded contracts What we expect of you * Bachelor's degree * 2 years of relevant contracts management experience * Advanced in Microsoft Excel * Effective communication skills (verbal and written) * Strong problem solving * Strong project management skills * Knowledge of standard procurement contracting and proposals process * Ability to develop, analyze, and interpret complex statistical data and/or to develop contracting strategies * Ability to work effectively and collaboratively to solve contract matters and drive desired business outcomes * Operates autonomously with minimal guidance required * Ability to influence decisions and motivate positive change * Impeccable attention to detail and produces high quality work product * Experience with handling sensitive, confidential matters appropriately * Proficient in MS Word, outlook, PowerPoint and Access * Ability and willingness to travel 10% or as needed to other CDW locations, meeting and client site * Bachelor's degree, is a plus * 3 to 5 years of experience managing or administering contracts within the IT or a similar industry, is a plus * Knowledge of CDW/CDWG Business Systems, is a plus * Advanced in MS Excel (including vLookup), Word, PowerPoint and Access, is a plus * Served as a team leader or influencer in previous roles, is a plus * Experienced presenter and/or trainer, is a plus * Contract negotiation experience, is a plus Pay range: $70,000 - $97,200 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials * We make technology work so people can do great things. * CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

Date Posted: 2026-03-18Country: United States of AmericaLocation: US-CT-REMOTEPosition Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.Security Clearance Type: None/Not RequiredSecurity Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The OneRTX Process & Systems Transformation Program will harmonize key business processes, associated tools, metrics, and reporting across the company, enabling the migration of capabilities into standardized ERP systems. RTX has chosen SAP’s S/4HANA to enable our future ERP system and has largely concluded the strategic definition and design phase and is now entering the initial blueprinting, build and support phases. This role is responsible for supporting the successful delivery within each phase of the program: - Blueprint – detailed design for processes, utilizing best practices and maximizing process harmonization opportunities; evaluation of gaps and making scope decisions. - Build – collaborate with an integrated team of external resources and internal RTX team members in the configuration and development of system capabilities. - Testing – support the creation and execution of test scenarios and scripts; work alongside business leaders and testers to ensure proper functionality and defect resolution. - Cutover & Hypercare – support successful migration from legacy systems to new environments. Support go-live and the continuation of RTX business’ financial and operational performance. You are the ideal candidate if you have experience working within an organization that is responsible for driving large scale, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP’s S/4HANA solution. What You Will Do: - Serve as the functional digital lead for Time & Attendance & Payroll within the S/4 transformation program. - Act as the primary digital contact for ERP Transformation leadership, partnering with Finance, RTX Business Units & HR/Payroll to drive alignment. - Lead solution design decisions across Payroll, Time Management, and related integrations. - Translate business requirements into clear system capabilities, configuration approaches, and integration patterns. - Oversee design workshops, configuration reviews, and solution validations with system integrators. - Own the end-to-end digital solution architecture supporting Time Evaluation, Payroll and Timekeeping processes. - Ensure the solution supports accurate payroll processing, time capture, compliance, and financial integration. - Define and maintain the target state digital architecture for Payroll and Time Management within the S/4 ecosystem. - Ensure solutions align with enterprise architecture, security, and integration standards. Qualifications You Must Have: - Typically requires a University Degree and minimum 12 years prior relevant experience OR an Advanced Degree in a related field and minimum 10 years of experience OR in absence of a degree, 16 years of relevant experience - Experience with SAP Time Management and Time Evaluation (from time capture to validation to payroll and final posting) - Experience with S4 R2R (Record-to-Report) - Ability to travel approximately 30% Qualifications We Prefer: - Strong understanding of Time Evaluation and Payroll processes and other R2R adjacent areas including but not limited to: Finance Master Data, Allocations, FP&A, Financial Reporting, Tax, Treasury, Intercompany, G/L, Fixed Assets, Payroll, Period Close & Consolidation, Project Accounting, Revenue Recognition - Program Management: ability to plan, manage & deliver across numerous bodies of work helping to translate business needs into system requirements and process improvements. - In-depth knowledge and hands-on experience with SAP systems including system configuration, data management, and reporting capabilities; S/4 time evaluation and ADP integrations preferred - Experience working on large, complex A&D enterprise projects -- or similarly regulated, large organization - Experience with agile frameworks/iterative approaches to software development and implementation projects​ - Curiosity and Innovation: create a culture of innovation and strive to adopt solutions which allow RTX to grow and utilize new technologies. - Communication and Collaboration: Excellent interpersonal skills with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Strong teamwork and collaboration skills. - Problem-Solving: Demonstrated ability to identify system issues, troubleshoot problems, and propose effective solutions. Strong attention to detail and commitment to quality. - Adaptability: Comfortable working in a fast-paced, dynamic environment and quickly adapting to changing business needs and priorities. - Compliance Mindset: Familiarity with financial regulations, controls, and security measures. Experience implementing and maintaining compliance standards within an ERP system. - Cross functional leadership and influence with HR / Payroll / Digital Technology Role Type: Remote This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. What We Offer: Some of our competitive benefits package includes: - Medical, dental, and vision insurance   - Three weeks of vacation for newly hired employees   - Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option   - Tuition reimbursement program  - Student Loan Repayment Program   - Life insurance and disability coverage   - Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection  - Birth, adoption, parental leave benefits  - Ovia Health, fertility, and family planning   - Adoption Assistance            - Autism Benefit   - Employee Assistance Plan, including up to 10 free counseling sessions   - Healthy You Incentives, wellness rewards program  - Doctor on Demand, virtual doctor visits   - Bright Horizons, child and elder care services  - Teladoc Medical Experts, second opinion program   - And more!   Learn More & Apply Now! As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms