• Design, develop, test, and maintain Workday integrations using the Workday Integration Technology stack including Workday Studio, Core Connectors, Enterprise Interface Builder (EIB), Reports-as-a-Service (RaaS), Workday Web Services, Document Transformation • Lead the design and development of complex enterprise integrations using Workday Studio, including orchestration, transformation, and API-based integrations with internal and external systems. • Build and support inbound and outbound integrations between Workday and enterprise systems such as payroll, benefits providers, finance platforms, identity systems, and third-party applications. • Evaluate business requirements and design scalable integration architectures that ensure performance, reliability, and maintainability. • Work with API and web services technologies including SOAP and REST APIs, along with secure authentication methods. • Apply strong understanding of data transformation techniques (XML/XSLT) to process and transform Workday data. • Partner closely with People Systems / HRIS configuration teams to assess the functional and technical impacts of configuration and integration changes. • Provide guidance on how integration or configuration updates may impact Workday business processes, data flows and downstream systems. • Analyze the current integration landscape and identify opportunities to improve performance, monitoring, error handling, automation, and scalability. • Serve as a consultative partner to HR, Payroll, and IT stakeholders to identify effective technical solutions within Workday and across the HR technology ecosystem.

• Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs. • Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases. • Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications. • Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect. • Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns. • Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments. • Collaborate with QA teams to support testing activities, defect resolution, and production readiness. • Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization. • Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams. • Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.

• Own the technical relationship and outcomes for a portfolio of enterprise customers • Support and lead structured onboarding for new enterprise customers • Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points • Partner closely with CSMs to strategize on renewals, expansion, and churn risk mitigation • Serve as the technical escalation point of contact for enterprise accounts • Develop and deliver training, enablement content, and solutioning sessions

• Develop and design end-to-end technology solutions that are aligned with business goals and objectives. This includes choosing the appropriate design patterns, platform, and tools for each solution. • Provide subject matter expertise throughout the development lifecycle, ensuring solutions are properly designed, developed, and deployed. • Collaborate with stakeholders (business, product management, and IT teams) to gather and analyze functional and non-functional requirements. • Create high-level and detailed architecture models (e.g., UML, context diagrams, etc.) to visualize and document system structures and component interactions. • Assess and recommend new technologies and frameworks, ensuring solutions are scalable, reliable, secure, and maintainable. • Design and plan how the solution will integrate with existing systems, components , databases, cloud platforms, and third-party services. • Present architectural designs and solutions to key stakeholders, including business executives, project managers, and technical teams. • Ensure that the implemented solution meets quality standards, including performance, security, and compliance requirements. • Identify potential risks and issues in solution designs and mitigate them through proactive measures and adjustments. • Maintain comprehensive documentation of solution designs, architectures, and configurations. • Stay current on industry trends, emerging technologies, and best practices to continually improve the architecture and design processes.