• Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs. • Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases. • Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications. • Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect. • Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns. • Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments. • Collaborate with QA teams to support testing activities, defect resolution, and production readiness. • Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization. • Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams. • Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.

• Own the technical relationship and outcomes for a portfolio of enterprise customers • Support and lead structured onboarding for new enterprise customers • Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points • Partner closely with CSMs to strategize on renewals, expansion, and churn risk mitigation • Serve as the technical escalation point of contact for enterprise accounts • Develop and deliver training, enablement content, and solutioning sessions

• Develop and design end-to-end technology solutions that are aligned with business goals and objectives. This includes choosing the appropriate design patterns, platform, and tools for each solution. • Provide subject matter expertise throughout the development lifecycle, ensuring solutions are properly designed, developed, and deployed. • Collaborate with stakeholders (business, product management, and IT teams) to gather and analyze functional and non-functional requirements. • Create high-level and detailed architecture models (e.g., UML, context diagrams, etc.) to visualize and document system structures and component interactions. • Assess and recommend new technologies and frameworks, ensuring solutions are scalable, reliable, secure, and maintainable. • Design and plan how the solution will integrate with existing systems, components , databases, cloud platforms, and third-party services. • Present architectural designs and solutions to key stakeholders, including business executives, project managers, and technical teams. • Ensure that the implemented solution meets quality standards, including performance, security, and compliance requirements. • Identify potential risks and issues in solution designs and mitigate them through proactive measures and adjustments. • Maintain comprehensive documentation of solution designs, architectures, and configurations. • Stay current on industry trends, emerging technologies, and best practices to continually improve the architecture and design processes.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Overview At Genesys, we help organizations simplify complexity, improve outcomes, and turn customer and employee experience into a competitive advantage. As a Senior Solutions Consultant, you will play a critical role in helping customers understand how AI-powered Experience Orchestration delivers real business value — not just technical change. This is a senior, consultative role that combines business acumen with technical credibility. You will partner closely with sales, customers, and internal teams to guide organizations through complex evaluation and decision processes, helping them understand both the operational and technical implications of adopting the Genesys Cloud platform. The role is not limited to product demonstrations. You will help customers build confidence that Genesys Cloud is a scalable, secure, and future-ready platform that fits within their broader enterprise technology ecosystem. The Role As a Senior Solutions Consultant, you act as a trusted advisor throughout the buying journey. You support both business and technical stakeholders — from operational leaders to architects and IT teams — helping them connect customer experience strategy with practical implementation. You will work across enterprise and upper mid-market opportunities where clarity, credibility, and thoughtful guidance are critical to customer decision-making. What You’ll Be Responsible For Discovery & Outcome Alignment - Engage business and technical stakeholders to understand customer objectives, operational challenges, and success measures - Facilitate discovery sessions to identify gaps, opportunities, and value drivers - Connect Genesys capabilities to outcomes such as improved customer satisfaction, operational efficiency, and agent productivity - Help customers understand the change implications of modernizing customer experience operations Demonstrating AI-Powered Experience Orchestration - Design and deliver tailored demonstrations that reflect realistic customer scenarios - Explain automation and AI capabilities in clear, practical terms for both business and - technical audiences - Adapt messaging for different stakeholders, including operational leaders, executives, and technical teams Supporting Complex Sales Cycles - Partner with Account Executives to develop strategies for medium and large opportunities - Contribute to proposals and RFx responses with a focus on differentiation and customer confidence - Help guide customers through evaluation and decision processes - Support value discussions by linking platform capabilities to measurable outcomes Technical Validation & Integration Advisory - Engage with customer architects, developers, and IT stakeholders to validate how Genesys Cloud fits within broader enterprise ecosystems - Discuss APIs, integrations, data flows, and interoperability in practical terms - Support customers evaluating automation, AI-assisted workflows, and analytics use cases - Help address feasibility, security, and technical adoption concerns during later stages of evaluation - Collaborate with implementation and customer success teams to ensure solution approaches are achievable Providing Solution Direction - Develop high-level solution approaches aligned with customer priorities and constraints - Balance innovation with practicality, operational readiness, and long-term sustainability - Support smooth transition to delivery teams by setting clear expectations and success criteria Team Collaboration - Work alongside other Solution Consultants in complex opportunities, contributing specialized technical perspective - Share knowledge and best practices to strengthen overall team effectiveness - Gradually expand ownership of engagements as platform expertise grows What We’re Looking For You bring a consultative mindset, curiosity, and the ability to make complex topics understandable. You are comfortable engaging customers in ambiguous situations and helping them build confidence in their decisions. Required - 5+ years in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role - Experience supporting enterprise or complex SaaS evaluations - Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures - Ability to communicate technical concepts clearly to both business and technical audiences - Experience collaborating with sales, product, and delivery teams Preferred - Experience with customer experience, contact center, CRM, or digital engagement platforms - Familiarity with AI/automation concepts, data workflows, or analytics use cases - Experience engaging with architects, developers, or IT stakeholders - Experience facilitating discovery, working sessions, or technical evaluations with customers - Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems Why Join Genesys Genesys is a global leader in AI-powered Experience Orchestration. Our platform connects people, systems, data, and AI to help organizations deliver exceptional experiences at scale. You will join a collaborative and experienced presales team where learning, mentorship, and practical problem-solving are valued. This role offers the opportunity to influence meaningful customer decisions while developing deep expertise in AI, cloud platforms, and enterprise customer experience strategy. About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise, enabling organizations to drive loyalty, growth, and operational efficiency. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $123,100.00 - $216,500.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.