• Engages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date. • Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information. • Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance. • Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems. • Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files. • Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products. • Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services. • Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required. • Manages orders within customer supplier portals, which may include accepting or rejecting orders. • Engages with customer accounts payable departments to resolve past-due invoices in coordination with the finance department. • Processes and provides commercial invoices and customs documentation for international shipments. • Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed. • Assists the Sales Department during staff absences or as business needs require. • Prepares customer and internal reports related to sales activities. • Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs.

• AI-Assisted List Building: Utilize our internal AI tool (Scrap-e) and LinkedIn Sales Navigator to build target contact lists from 300+ companies weekly within our core target market. • Data Hygiene: rigorous cleaning of prospect lists before importing them into our CRM (HubSpot). Ensure all data fields are accurate and formatted correctly to prevent automation errors. • Upload & Management: seamless upload of clean data into Salesloft and Amplemarket, ensuring all contacts are routed to the correct SDR. • Email Logistics: Manage the sending of daily outbound emails across the SDR team, ensuring consistency and volume targets are met. • Intent-Driven Outreach: Execute specialized campaigns based on high-intent signals via Common Room and UserGems (e.g., job changes, high-scoring web visitors, social engagement). • Specialized Sequences: Manage ops for specific campaign types including Snapshot, MarkUp, Pre/Post Event, and Ghosted sequences. • LinkedIn Automation: Oversee automated connection requests, profile views, and message outreach via Amplemarket. • Tech Stack Management: Act as the primary operator for our outreach stack, including Salesloft, Amplemarket, LinkedIn Sales Navigator, CommonRoom and Hubspot. • Deliverability Monitoring: Monitor and optimize email warming tools to ensure high deliverability rates. • New Tool Onboarding: Collaborate with IT, RevOps, and SDR Managers to vet and onboard new AI tools that can further streamline our process.

• Manage and maintain status reports for the sales team, ensuring that all activities are up-to-date and accurate. • Send and administrate contracts with clients, and ensure that all contract terms are accurately reflected in the company's records). • Work with the Head of Sales network to build and maintain strong relationships with the company's contacts. • Maintain reports to ensure CRM data quality and completeness, and work to identify areas for improvement. • Provide administrative support to the Head of Sales, including scheduling meetings, managing emails, and preparing documents.

• Manage and maintain status reports for the sales team, ensuring that all activities are up-to-date and accurate. • Send and administrate contracts with clients, and ensure that all contract terms are accurately reflected in the company's records). • Work with the Head of Sales network to build and maintain strong relationships with the company's contacts. • Maintain reports to ensure CRM data quality and completeness, and work to identify areas for improvement. • Provide administrative support to the Head of Sales, including scheduling meetings, managing emails, and preparing documents.