Who We Are: HigherVisibility is not just another digital marketing agency. We’re a nationally recognized growth partner to ambitious brands across the country. Headquartered in Memphis, TN, our award-winning team delivers best-in-class SEO, PPC, Paid Media, Social, Tracking and Analytics, and Website solutions that drive measurable revenue. As we continue to scale, we are seeking a seasoned, strategic, and relentlessly proactive Senior Brand Success Manager who thrives inside a fast-moving digital marketing agency environment. This is not an entry-level account management role. This is a client-facing leadership position designed for someone who understands the cadence, complexity, and performance expectations of agency life and loves it. If you know how to manage multi-channel campaigns, translate analytics into strategy, command a room of executive stakeholders, and lead cross-functional digital teams toward measurable results, we want to meet you. This role reports directly to the Vice President of Brand Success. What You’ll Do: You will serve as the strategic quarterback for your portfolio of client partnerships, ensuring delivery excellence, revenue growth, and long-term brand trust. - Own and lead day-to-day client communications across SEO, PPC, Paid Media, Analytics, Web, and emerging channels - Act as the senior liaison between clients and internal execution teams - Drive alignment between performance data, business objectives, and campaign strategy - Develop and present compelling client decks, including QBRs, annual reviews, and competitive analyses - Oversee client reporting communications to ensure clarity, accuracy, and strategic insight, not just data delivery - Anticipate client needs, monitor competitive landscapes, and proactively recommend growth opportunities - Mentor and guide Brand Success Managers and other team members within assigned partnerships - Confidently engage VP and C-suite stakeholders with executive presence and persuasive storytelling - Travel for in-person meetings and industry events (typically 2–3 times annually) This role requires someone who can seamlessly shift gears, synthesize information quickly, and thrive in a performance-driven environment. What We’re Looking For: Digital Marketing Agency experience is a MUST. We are specifically seeking professionals who have successfully worked within a digital marketing agency environment and understand: - Multi-channel campaign management (SEO, PPC, Paid Media, Social) - Agency reporting structures and performance KPIs - Cross-functional collaboration between strategy, media, analytics, and development teams - The urgency, accountability, and client expectations are unique to agency life Additional Qualifications: - 5–7 years of account management experience (agency experience required) - Proven success in managing multiple brand partnerships simultaneously - Strong analytical skills with the ability to translate data into strategy - Executive presence and confidence when presenting to senior leadership - Exceptional relationship-building skills - Natural problem solver who takes initiative and drives innovation - Ability to balance strategic vision with operational execution - Deep curiosity and commitment to staying ahead of digital marketing trends Why HigherVisibility? We believe exceptional client results start with an exceptional team culture. - Fully Remote - Flexible PTO - Employee-First Culture - Work-From-Home Stipend - Medical, Dental, Vision - 401K Matching - Life Insurance - Strong company camaraderie and collaborative leadership - Opportunities to grow with a nationally recognized agency About HigherVisibility: HigherVisibility is a nationally recognized digital marketing agency delivering SEO, PPC, Paid Media, Social Media Marketing, Website Design, Affiliate Marketing Management, and more. Our mission is simple: provide clients with elite performance marketing solutions and unmatched customer service. We don’t just execute campaigns. We build growth engines. If you’re ready to lead from the front, elevate client performance, and thrive in a high-impact agency environment, we’d love to connect with you. Salary: 55000 - 75000 USD Per annum

About the role: Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Our single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity backed, fast-growing SaaS business based outside Atlanta. We are seeking a highly motivated Account Manager to manage and grow relationships with laboratory customers across healthcare. The ideal candidate will have strong sales, capability and exceptional customer service skills to help our customers maximize the value they receive from our products and services. You will be responsible for driving sales growth, providing tailored solutions, and ensuring customer satisfaction Click here to learn more about Vastian and our suite of solutions. In addition to a competitive base salary and performance bonus program, Vastian offers a comprehensive and very pro-employee benefits package which includes the following: - Medical, dental and vision insurance - Short- and long-term disability coverage - Life insurance and AD&D - Supplemental life insurance - 401(k) savings plan - Paid time off #LI-Remote As an Account Manager, you will be responsible for managing 100s of inbound and outbound engagements with our existing clients to increase our book of business with each client and show the value of having the complete Vastian product suite. You will leverage Salesforce to manage leads, work opportunities and analyze client behaviors and subscriptions.   Responsibilities and Duties: Account Management:  - Manage a portfolio of laboratory accounts.  - Act as the primary point of contact for all business needs.   Sales Growth:  - Drive upselling and cross-selling opportunities within existing accounts.   - Negotiate contracts, pricing, and service agreements to close deals and expand accounts.  Customer Engagement:  - Regularly engage with laboratory stakeholders and procurement teams to ensure alignment with business objectives.  - Address any concerns or issues promptly and effectively to maintain a high level of customer satisfaction.   Collaboration:  - Work closely with cross-functional teams including client success, marketing, technical support, and product management to ensure seamless delivery of solutions.   Qualifications: - Bachelor's degree (preferred).  - 1-2 years of experience in account management, sales  - Proven ability to drive significant sales growth.  - Self-driven, results-oriented, and comfortable working in a fast-paced, dynamic environment.  - Excellent communication and interpersonal skills, with the ability to build strong relationships with a wide range of stakeholders.  - Strong negotiation and presentation skills, with the ability to effectively convey technical information to non-technical customers.  - Self-driven, results-oriented, and comfortable working in a fast-paced, dynamic environment.  - Ability to travel as needed to meet with customers and attend industry events.  If you are passionate about working within healthcare, and have the drive to build strong, long-term relationships while delivering value, we encourage you to apply for this exciting opportunity.  Vastian is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.

Job Description: Account Relationship Manager Innovative Computer Solutions (ICS) - Jonas Software Remote USA Position Overview Innovative Computer Solutions (ICS), provider of WineSuite - WinePOS, WineCommerce, and WinePayments solutions for the wine & spirits retail industry, is seeking a commercially driven Account Relationship Manager (ARM) to own and grow a defined portfolio of existing accounts. This role blends structured account management discipline with proactive revenue expansion. The ARM is responsible for strengthening client relationships, improving retention, increasing payments and ecommerce adoption, and driving incremental hardware and software sales across the installed base. This is not a passive support role — it is a revenue-generating, relationship-led position directly aligned with ICS’s strategic priorities of payments expansion, ecommerce growth, and operational scalability. Core Responsibilities 1. Account Ownership & Revenue Expansion - Own a defined portfolio of current customers. - Drive gross and net revenue retention across assigned accounts. - Identify and close expansion opportunities including: - WineSuite Payments adoption and optimization - WineCommerce implementation and upgrades - Hardware refresh and expansion - Additional software modules and services - Maintain and execute a structured sales plan outlining quarterly, monthly, weekly, and daily sales activities that can be clearly communicated to management. - Forecast account activity and expansion revenue accurately in Salesforce (SF). 2. Proactive Account Management & Relationship Development - Maintain and improve current customer relationships via structured contact schedules. - Conduct account audits to identify system gaps, optimization opportunities, and growth initiatives. - Contact current customers based on ranked order by outside sales personnel. - Collect and update pertinent customer information within Salesforce. - Request referrals and new leads from current customer base and pass qualified opportunities to outside sales via SF lead process. - Build executive-level relationships with retail owners and operators. - Relate effectively to all levels within client organizations and build appropriate rapport. 3. Product & Industry Expertise - Develop and maintain in-depth knowledge of: - WinePOS - WineCommerce - WineSuite Payments - All ICS hardware and service offerings - Stay current on liquor industry trends, regulatory considerations, and competitive offerings. - Understand customer operational workflows and identify ways ICS solutions can improve efficiency, compliance, and profitability. - Set up and moderate webinars and product demonstrations as needed. 4. Data-Driven Account Strategy & CRM Discipline - Maintain accurate, up-to-date Salesforce records including: - Account health metrics - Installed products - Payments penetration - Ecommerce adoption - Hardware lifecycle opportunities - Use existing tools to build and execute structured account plans. - Monitor risk indicators and proactively address churn signals. - Provide management with clear visibility into account activity and pipeline. 5. Communication, Negotiation & Execution - Present confidently in both formal and informal settings. - Negotiate effectively in challenging situations and resolve issues with minimal disruption. - Remain composed under pressure and solution-oriented. - Demonstrate strong follow-through and a drive to close opportunities. - Operate with integrity, trust, and professionalism at all times. Performance Metrics - Net Revenue Retention (NRR) - Gross Revenue Retention (GRR) - Expansion revenue (software, hardware, payments) - Payments penetration rate - WineCommerce adoption rate - Salesforce accuracy and activity discipline - Lead referrals generated - Account engagement cadence compliance Qualifications - BS/BA in business, technical field, or equivalent work experience. - 5+ years in account management, sales, or customer relationship roles (SaaS, POS, retail technology preferred). - Strong business acumen with the ability to identify revenue opportunities. - Knowledge of the liquor retail industry preferred. - Strong presentation, negotiation, and closing skills. - Excellent organization and time management skills. - Comfortable leading webinars and product demonstrations. - Creative thinker who identifies new sources of opportunity and connects ideas effectively. - Results-driven, self-motivated, and highly accountable. - High integrity and trustworthiness. - Ability to build rapport at all levels and remain composed under pressure. Ideal Candidate Profile - Thinks commercially, not transactionally. - Treats the installed base as a growth engine. - Has the discipline to execute structured outreach consistently. - Is energized by closing expansion deals. - Understands SaaS, recurring revenue, and payments economics. - Brings energy, drive, and a strong need to finish. Why This Role Matters at ICS As ICS scales its SaaS, ecommerce, and integrated payments ecosystem, the Account Relationship Manager plays a critical role in transforming our customer base into long-term strategic partners. This position ensures: - Customers fully leverage the ICS platform - Payments adoption increases - Ecommerce penetration expands - Hardware refresh cycles are optimized - Recurring revenue grows predictably This is a high-visibility, high-impact role within ICS’s next phase of operational excellence and growth. Account Relationship Managers are paid a Base Salary plus commissions based on monthly sales, as well as a generous benefits package that includes Health, Dental, and Supplemental Insurance, 401K, and 4 weeks total PTO. #LI-VL1 Business Unit: Innovative Computer Solutions Inc Scheduled Weekly Hours: 40 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

• Own a defined portfolio of current customers. • Drive gross and net revenue retention across assigned accounts. • Identify and close expansion opportunities including: WineSuite Payments adoption and optimization, WineCommerce implementation and upgrades, Hardware refresh and expansion, Additional software modules and services. • Maintain and execute a structured sales plan outlining quarterly, monthly, weekly, and daily sales activities that can be clearly communicated to management. • Forecast account activity and expansion revenue accurately in Salesforce (SF). • Conduct account audits to identify system gaps, optimization opportunities, and growth initiatives. • Collect and update pertinent customer information within Salesforce. • Request referrals and new leads from current customer base and pass qualified opportunities to outside sales via SF lead process. • Build executive-level relationships with retail owners and operators. • Stay current on liquor industry trends, regulatory considerations, and competitive offerings.