• Partner with Sales and GTM teams to support customer-facing pricing discussions and value-based deal positioning • Recommend deal pricing frameworks and discount strategies aligned with company pricing principles and revenue goals • Own and support end-to-end deal execution, including quote approvals, non-standard commercial terms, and deal review cycles, in close partnership with Finance, Legal and Product & Engineering teams • Develop and maintain best practices and governance for deal structuring, discounting and special commercial terms in collaboration with Finance, Legal, and GTM stakeholders • Drive systems and process improvements across the deal lifecycle, including CPQ enhancements and deal booking and approval policies

• Identify, incubate and close new opportunities in Contract Dining segment • Maintain end-to-end sales process for new accounts • Execute sales strategies with the Director of Sales • Prospect, develop and close net new regional and national accounts • Grow revenue within assigned accounts through program expansion and contract extensions • Collaborate with cross-functional teams to deliver scalable customer solutions • Maintain accurate pipeline management, forecasting, and CRM reporting

• Manage construction of new veterinary hospitals and renovation projects from concept through completion. • Coordinate with architects, engineers, contractors, and internal stakeholders to determine project specifications. • Oversee bidding, vendor negotiations, and contract management. • Manage project schedules, milestones, and budgets to ensure successful delivery. • Review and interpret blueprints, floor plans, and structural drawings. • Hire and manage contractors, vendors, and consultants. • Supervise general contractors and construction teams, providing guidance and oversight as needed. • Oversee the permitting process and ensure projects meet regulatory requirements. • Investigate and resolve project issues such as delays, safety concerns, or damage. • Manage budgets for small to medium-sized construction projects. • Monitor project costs, change orders, and financial performance. • Identify and mitigate risk throughout the construction lifecycle. • Oversee facilities repairs and maintenance across existing veterinary centers. • Manage facilities specialist responsible for maintenance and repair requests. • Evaluate facility issues and provide recommendations for repairs and improvements.

• Directly oversee day to day delivery across the team, ensuring all customer implementations stay on track, meet quality standards, and progress toward on time, customer ready outcomes. • Provide hands on support for customer escalations and blockers, stepping in quickly to guide decision making, reinforce expectations, and maintain a positive customer experience. • Coach and develop Implementation Managers, offering practical guidance, empathetic leadership, and ongoing feedback that strengthens capability, confidence, and consistency. • Monitor and manage team KPIs including on time delivery, CSAT, utilization, and escalation trends, using data to drive performance discussions and identify improvement opportunities. • Ensure consistent use of delivery processes, including project plans, RAID logs, documentation standards, and status reporting, reinforcing discipline across the team. • Coordinate resource and workload planning, balancing assignments so team members are supported, customer needs are met, and capacity constraints are managed proactively. • Drive effective cross functional collaboration, partnering closely with Product, Support, Customer Success, Content, and Sales to remove blockers and ensure smooth handoffs. • Support change adoption within the team, communicating updates clearly, reinforcing new processes, and helping team members adjust to evolving tools, expectations, and workflows.