• Leads execution of complex programs with multiple projects, aligning execution to program objectives. • Facilitates high-stakes multi-institutional collaboration and resolves complex alignment issues. • Designs program-level planning and reporting frameworks across multiple projects. • Anticipates and mitigates cross-project and partner risks through structured reviews. • Uses deep scientific and technical context to guide program design and trade-offs. • Evaluates and scales best practices and emerging methods, including AI-enabled approaches.

• Deliver high-impact experiences by serving as the primary point of contact for a portfolio of school, district, and nonprofit partners and managing the end-to-end execution of program implementations. • Manage project timelines and implementation milestones, resulting in a positive student and facilitator experience. • Lead regular partner meetings to build relationships, provide thought partnership, and ensure quality delivery. • Collaborate with internal and external teams to provide high-quality support to students and facilitators, ensuring questions are resolved quickly and feedback is synthesized to improve the overall user experience. • Develop, maintain, and continuously improve partner materials (e.g, student engagement materials, toolkits, or onboarding resources). • Lead and co-facilitate virtual and in-person trainings and Communities of Practice to ensure partners are prepared for program implementation. • Coordinate partner-facing events, such as student pitch competitions or professional development workshops, to drive successful program implementation. • Capture insights that help us improve learner and teacher experiences • Identify opportunities to expand partnerships and initiate renewal conversations to drive an 80% partner renewal rate. • Operationalize organization goals by owning the planning, execution, and documentation of cross-functional projects. • Manage multiple projects simultaneously, while collaborating with colleagues on different teams • Partner with team to define project scope, objectives, resources, and deliverables and manage project documentation • Craft clear project plans and track progress to ensure projects stay on track and within budgetary and other constraints • Proactively anticipate potential project roadblocks, identify and analyze risks early, and propose solutions before issues escalate • Facilitate clear communication across all project stakeholders, keeping everyone informed of progress, action items, and key decisions • Lead high priority projects that enhance our program’s reach and efficacy, such as architecting systems to increase team capacity or executing on emerging strategic priorities to help fulfill our organization’s goals and mission.

• Own and facilitate the weekly OpenLoop Orientation sessions. • Analyze onboarding data to identify bottlenecks, reducing time-to-productivity and improving the overall quality of the new hire experience. • Serve as the primary program owner of the LMS (EasyLlama), ensuring it effectively supports onboarding, compliance, and learning workflows. • Partner with HR, Compliance, IT, and department leaders to align technical learning requirements with operational business needs. • Design and maintain structured learning pathways tailored by role, state, and department. • Establish governance standards for content ownership, update frequencies, and review cycles. • Monitor system utilization to recommend and implement improvements that drive adoption and efficiency. • Manage vendor relationships and prioritize the platform roadmap in partnership with L&D leadership. • Ensure all compliance training assignments are clearly owned, trackable, and completed. • Maintain audit-ready documentation processes and rigorous reporting standards. • Drive the automation of learning assignments and reminder workflows to reduce manual administrative burden for the People Ops team. • Provide regular reporting to stakeholders on completion rates, onboarding progress, and the company’s compliance posture. • Support engagement survey action planning in partnership with the Head of Internal Comms to embed key learnings across the company. • Enable our hybrid-work model by developing playbooks, local activations, and hybrid experiences that foster connection and culture. • Lead multiple concurrent initiatives with defined timelines, building project plans, stakeholder maps, and risk mitigation strategies. • Communicate high-level updates to leadership regarding onboarding effectiveness and the health of learning operations.

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