Job Closed
This listing is no longer active.
Powering superior telehealth from end-to-end. #HealingAnywhere
Program Manager – Learning Operations
Location
United States
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Program Manager – Learning Operations
OpenLoop
• Own and facilitate the weekly OpenLoop Orientation sessions. • Analyze onboarding data to identify bottlenecks, reducing time-to-productivity and improving the overall quality of the new hire experience. • Serve as the primary program owner of the LMS (EasyLlama), ensuring it effectively supports onboarding, compliance, and learning workflows. • Partner with HR, Compliance, IT, and department leaders to align technical learning requirements with operational business needs. • Design and maintain structured learning pathways tailored by role, state, and department. • Establish governance standards for content ownership, update frequencies, and review cycles. • Monitor system utilization to recommend and implement improvements that drive adoption and efficiency. • Manage vendor relationships and prioritize the platform roadmap in partnership with L&D leadership. • Ensure all compliance training assignments are clearly owned, trackable, and completed. • Maintain audit-ready documentation processes and rigorous reporting standards. • Drive the automation of learning assignments and reminder workflows to reduce manual administrative burden for the People Ops team. • Provide regular reporting to stakeholders on completion rates, onboarding progress, and the company’s compliance posture. • Support engagement survey action planning in partnership with the Head of Internal Comms to embed key learnings across the company. • Enable our hybrid-work model by developing playbooks, local activations, and hybrid experiences that foster connection and culture. • Lead multiple concurrent initiatives with defined timelines, building project plans, stakeholder maps, and risk mitigation strategies. • Communicate high-level updates to leadership regarding onboarding effectiveness and the health of learning operations.
Job Requirements
- A Systems Thinker: You don't just apply one-off fixes; you build scalable systems and establish best practices that others follow.
- Autonomous Leader: You operate with strategic influence and take full ownership of programs from conception to completion.
- Operational Expert: You thrive in fast-scaling environments and possess strong prioritization skills to manage competing high-stakes initiatives.
- Data-Driven: You use data to measure business impact and drive improvements in time-to-productivity and system utilization.
- Culture Champion: You understand how to bridge the gap between technical operations and human connection, particularly in a hybrid work environment.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Related Guides
Related Categories
Related Job Pages
More Program Manager Jobs
Program Manager
NavaBuilding simple, effective government services. Want to contribute? We're hiring!
• Drop your resume for future opportunities in Program Management team
• Provide project/program management support on clinical development project teams • Develop, validate and maintain project schedules within the enterprise project system • Apply PM tools and methodologies to facilitate alignment with key stakeholders and ensure communication across project teams • Drive strategic team decision-making and delivery of team goals and objectives • Champion and support process improvement initiatives and optimize efficiency, quality and performance
STEAM Scholars Lead Facilitators
Salvation ArmyHeadquartered in New York, New York, the Salvation Army Eastern Territory is a faith-based, nonprofit organization that is dedicated to helping people in need t
Position: STEAM Scholars Lead Facilitators Location: Harrisburg United States Job ID;2026-15061 Category;Teaching Compensation Min;USD $18.50/Hr. Compensation Max;USD $18.50/Hr. Type;Regular Part-Time Job Description: Overview Reporting Relationship: Directly: STEAM Scholars Site Director Indirectly: Youth and Family Education Administrator Responsibilities Position Overview: The S2 LF primary responsibilities include but are not limited to facilitating The Salvation Army's S2 programming (After School, Summer Program, Family/Parent Engagement etc.) at the PA STEAM Academy Charter School as well as tracking & collecting data as outlined by the S2 Site Coordinator. The S2 LF is responsible for creating a quality nurturing and educational program environment by demonstrating proficiency in the assigned curriculum and effectively implementing lesson plans. The REA LF will use ARC, K-5 Math Teaching Resources, Great Minds, Engage NY Mathematics, and Eureka Mathematics curriculum as part of the academic component of S2. During the enrichment portion of the program, the S2 LF will lead and facilitate the enrichment instruction (Nutrition, Character Education, Art, Music, CATCH, Kodable etc.) which actively engages the program participants in exploring new outlets for self-expression and holistically enriching skill development. The S2 LF must able to instruct youth of grades K-3 and plan age appropriate lessons for each age group. S2 LFs must attend all trainings and be willing to learn to assist with other assigned curriculums, implement lessons and support vendors/program partners. The S2 LF will provide timely feedback from program participants & community partners and community outreach support as outlined in the program Manual. This position is part-time employment with various hours to meet program needs for both summer and school year after school programs. Qualifications Minimum Qualifications: - 2 year associates degree in related field preferred or a minimum of 2 years related experience - Confidentiality in all areas, mandatory - Program requires working hours to be flexible to meet program needs and is subject to change - Must possess excellent organizational skills, patience, creativity and love for urban youth and their families. - Ability to thrive in a collaborative team environment but also able to work independently. - Effective time management and strong organization skills a must. - Knowledge of cultural flexibility, competency in working with multi-cultural participants and experience working with inner-city youth - Must be able to adapt and change to meet the needs of the organization and the community. - Must be a detail-oriented, logical thinker, who is a motivated self-starter and able to work independently on assigned projects. - Current CPR & First Aid Certification - As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153. - Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check through the Department of Human Services - Computer skills a must - Valid Driver's License and able to obtain insurance clearances as determined by The Salvation Army's insurance company - Must have an understanding of, appreciation for, and support the Mission of The Salvation Army.
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Program Manager plays a critical role in supporting state government healthcare cost‑containment and recovery programs. This position operates within the Account Management department and is responsible for coordinating deliverables, ensuring contract and SLA adherence, facilitating cross‑departmental collaboration, and supporting both internal leaders and client‑facing initiatives. The ideal candidate thrives in a hybrid role that blends behind‑the‑scenes analytical work with direct client engagement. They will support senior Program Managers and Directors, work closely with operational teams, and help the company meet compliance, performance, and service expectations required under state government contracts. Your role in our mission Program & Contract Management • Assist in the execution of state government healthcare contract requirements, helping ensure alignment with scope, timelines, and performance expectations. • Support tracking of contract deliverables, milestones, risks, and issues; flag items that need escalation to senior staff. • Help review and ensure relevant teams understand basic obligations. • Maintain awareness of SLA metrics and collaborate with internal teams to support performance tracking and timely reporting. Account Management & Client Support • Support Sr. PM and Director with client interaction by preparing communications, gathering updates, and ensuring timely follow up. • Assist with preparing meeting materials, agendas, status notes, and summaries for client and internal meetings. • Contribute to onboarding activities for new clients or new contract components by organizing tasks and tracking progress. • Provide dependable backup support to senior PMs and Directors, helping maintain client continuity and professional service. Cross Functional Collaboration • Partner with Operations, IT, Analytics, Quality, Compliance, Legal, and Finance teams to support coordinated contract delivery. • Help facilitate communication across internal stakeholders to keep priorities and deadlines aligned. • Assist in gathering, validating, and summarizing data for client requests, internal analysis, or program updates. Operational & Administrative Responsibilities • Assist in creating and updating project plans, process documentation, workflows, and dashboards. • Track action items, monitor progress, and support identification of issues needing attention. • Help with internal quality assurance efforts and continuous improvement initiatives. • Maintain organized documentation, contract files, and communication logs in accordance with company standards. What we're looking for - Team‑oriented: Works collaboratively and supports colleagues at all levels; eager to learn from senior team members. - Flexible & adaptable: Comfortable shifting between tasks and learning new skills as responsibilities evolve. - Proactive & resourceful: Takes initiative, asks thoughtful questions, and seeks solutions before issues escalate. - Client‑service mindset: Communicates professionally and helps build positive client relationships. - Detail‑driven: Demonstrates strong accuracy in documentation, reporting, and communication. - Growth‑focused: Shows interest in developing toward a more advanced project management role through mentoring and hands‑on experience. What you should expect in this role - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - Company provided computer for work use. - For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - This position will remain posted until March 20, 2026, to accept applications. #LI-DS1 #LI-REMOTE The pay range for this position is $49,500.00 - $70,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.




