• Serve as the primary point of contact for assigned physician billing clients • Serve as a liaison between Client Site Lead, SMEs, and hospital team members • Lead regularly scheduled and ad hoc business performance reviews • Present performance metrics include, but not limited to: Net Collection Rate, Days in A/R, Clean Claim Rate, Denial Rates, Charge Lag & Payment Lag, Coding metric performance wRVU • Identify revenue leakage and propose corrective action plans • Manage escalations and ensure timely resolution • Drive client retention and growth opportunities • Lead new client onboarding and revenue cycle transitions • Develop implementation timelines and track deliverables • Oversee workflow redesign and process improvement initiatives • Partner with coding, billing, and operations teams to ensure alignment • Monitor project milestones and ensure deadlines are met • Monitor coding accuracy and documentation trends • Identify undercoding, overcoding, and modifier issues • Analyze denial patterns and implement root-cause solutions • Collaborate with the team to ensure compliance and productivity standards • Support internal and external coding audits as needed

• Lead the planning, execution, and delivery of programs in Sierra Leone from concept through implementation and evaluation. • Develop detailed workplans, timelines, budgets, and risk mitigation strategies for all program activities. • Ensure programs are delivered on time, within budget, and aligned with organizational strategy and community needs. • Identify issues early and take corrective action without requiring constant escalation. • Independently identify, track, and manage all legal, regulatory, and permitting requirements related to water, energy, and infrastructure projects. • Serve as the primary point of contact with relevant government ministries, agencies, and local authorities. • Ensure compliance with national and local regulations and proactively manage government relationships to reduce project risk. • Lead structured community needs assessments, including demographic, infrastructure, and service-access analysis. • Establish trusted relationships with community leaders, traditional authorities, and local organizations. • Facilitate inclusive community engagement processes that surface priorities, concerns, and feedback. • Ensure community input meaningfully informs program design and implementation. • Build and manage strategic relationships with NGOs, implementing partners, donors, vendors, and technical partners. • Represent Elba Hope Foundation professionally with senior stakeholders, funders, and key opinion leaders. • Coordinate across internal and external partners to ensure alignment and accountability. • Track program progress against milestones, budgets, and impact indicators. • Prepare concise, decision-ready updates and reports for senior leadership. • Contribute to learning agendas and continuously improve program design based on evidence and feedback.

• Define and continuously evolve our low-touch engagement strategy • Design customer journeys, success milestones, and intervention triggers • Determine automation vs. 1:many vs. human engagement • Define tooling, data signals, and future headcount needs • Create durable systems, not one-off programs • Build and scale 1:many technical programs (webinars, office hours, adoption campaigns) • Partner with Training and Product Marketing to create durable technical education assets • Ensure customers adopt key dbt Platform capabilities • Serve as a technical escalation and guidance resource when needed • Design scalable workflows for renewals, churn risk detection, and expansion signals • Design internal processes that reduce manual effort and improve consistency • Continuously iterate using data and customer feedback • Partner with Sales on renewal and expansion strategy • Provide feedback loops to Product and Enablement • Act as the voice of the scaled commercial segment

• Build & Manage Our Dealer Network • Outbound/Inbound Emails and Calls to prospects • Qualify and onboard new window blind dealers and showrooms who want to sell RYSE products • Send sample kits, schedule installation support calls, and walk dealers through their first experience with our products • Conduct training calls and provide ongoing support to help dealers successfully sell and install RYSE • Travel to visit key dealers in the US and Canada (expect 15-20% travel - think trade shows, dealer visits, and relationship building) • Own the Dealer Experience • Be the primary point of contact for all dealer questions, issues, and needs • Process orders, track shipments, handle returns, and resolve problems quickly • Run regular check-ins with dealers to understand what's working and what's not • Create marketing materials, FAQs, and resources that make it easier for dealers to sell • Scale What Works • Track metrics: conversion rates, dealer satisfaction, order volume, and channel revenue • Document what works (and what doesn't) so we can refine the process over time • Report monthly to the founder on program performance and suggest improvements • Eventually hire and train additional team members as the network grows