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dbt Labs logo
dbt Labs

The creators and maintainers of dbt

Technical Success Program Manager

Program ManagerProgram ManagerOtherRemoteSeniorTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

86 days ago

Salary

$191K - $250K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Technical Success Program Manager

dbt Labs

• Define and continuously evolve our low-touch engagement strategy • Design customer journeys, success milestones, and intervention triggers • Determine automation vs. 1:many vs. human engagement • Define tooling, data signals, and future headcount needs • Create durable systems, not one-off programs • Build and scale 1:many technical programs (webinars, office hours, adoption campaigns) • Partner with Training and Product Marketing to create durable technical education assets • Ensure customers adopt key dbt Platform capabilities • Serve as a technical escalation and guidance resource when needed • Design scalable workflows for renewals, churn risk detection, and expansion signals • Design internal processes that reduce manual effort and improve consistency • Continuously iterate using data and customer feedback • Partner with Sales on renewal and expansion strategy • Provide feedback loops to Product and Enablement • Act as the voice of the scaled commercial segment

Job Requirements

  • 5+ years of experience in a role where you have built systems and programs or been in a technical customer facing role with demonstrated ability to build for scale
  • Experience influencing renewal, retention, or expansion metrics
  • Energized by building something from 0 to 1 and then scaling it
  • Strong systems thinking and automation mindset combined with ability to zoom out, define strategy, and then execute
  • Highly autonomous and comfortable operating in ambiguity - you enjoy building the plane while flying it
  • Comfortable presenting technical concepts to a wide range of audiences, including live webinars and recorded content
  • Strong technical foundation with modern data warehousing architectures and analytics stack and automation and AI tooling.

Benefits

  • Unlimited vacation time with a culture that actively encourages time off
  • 401k plan with 3% guaranteed company contribution
  • Comprehensive healthcare coverage
  • Generous paid parental leave
  • Health & wellness stipend
  • Flexible stipends for:
  • Home office setup
  • Learning and development
  • Office space
  • And more!

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