Role Description Join our team as a Principal Operations Specialist! The Principal Operations Specialist is a senior-level role responsible for supporting the SVP of Operations and SPP management team in addressing both ongoing and strategic operational policy issues. This position requires extensive knowledge of SPP’s history, governing documents, stakeholder landscape, and national operational policy trends—and how they apply within the SPP organization and culture. This role serves as a key operational policy resource across SPP, providing guidance to internal teams, stakeholders, and external industry partners. The Principal Operations Specialist also acts as a Subject Matter Expert (SME) on operational policy issues, ensuring alignment, coordination, and compliance across departments. Key Responsibilities - Serve as the senior technical advisor across all Operations Support functions - Lead cross-functional initiatives and complex projects from start to finish - Provide mentorship and technical guidance to staff - Identify risks, gaps, and improvement opportunities and drive solutions - Support critical operational work across teams as needed - Represent SPP in industry groups and external engagements - Develop strategic analyses, technical guidance, and documentation - Support major initiatives and new program integration across the organization Qualifications - A Bachelor’s Degree in Engineering, Accounting, Economics or another relevant field of study - Fifteen (15) years’ experience in electric system operations, real-time operations support, operations training or other area of responsibility related to reliability operations and market operations - Extensive knowledge of electric utility operational policies and practices, electric utility market operations, and markets including market monitoring, generally accepted ratemaking, cost allocation and pricing principles, resource planning, policies and procedures of the Federal Energy Regulatory Commission and state regulatory commissions - Operational knowledge and experience in the Western Interconnection - Knowledge of computer business applications and database management systems - Regular attendance - Flexibility and the ability to function with constantly changing and multiple priorities - Excellent organizational skills - Understanding of and compliance with SPP Policies and Procedures Requirements - Previous supervisory experience (preferred) Benefits - Competitive and transparent pay with bonus opportunities - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance - Relocation bonus (if applicable) - Hybrid working environment for positions that are eligible - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP Company Description Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION: The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Principal Operations Specialist Salary Range: $151,530 - $196,970

Role Description The Director of Operations (DO) oversees and ensures the successful operation, growth, and profitability of all restaurants in their assigned region. The DO provides leadership and direction to their District Managers (6-8) to ensure the region operates in accordance with all established policies, procedures, standards, Fourteen Foods values, and applicable federal, state, and local laws. The Director of Operations maximizes sales and profitability through the development and implementation of systems and processes that result in superior quality, service, and cleanliness in their region. Recruits, hires, trains, coaches, develops, and retains a best-in-class team of professional team members at the store and management levels capable of delivering the Dairy Queen brand experience to consumers. Qualifications - Bachelor’s Degree in Business Management or equivalent, or equivalent years of leadership experience. - 5+ years previous experience in multi-unit restaurant management of a minimum of 10+ units. - Excellent communication skills including providing clear directions, both verbally and in writing. - Effective listening skills. - Process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. - Influential leadership with the ability to get things done with and through other people. - Proven ability to recruit, select, supervise, coach, develop, lead, motivate, and retain talented team members. - Build an effective team and establish camaraderie across generational and multicultural lines. - Establish, maintain and enforce consistently high-performance standards. - Possesses thorough knowledge and understanding of general business and financial principles. - Visualize and apply innovative solutions to current and anticipated business opportunities. - Plan, prioritize, anticipate, analyze, and implement multiple projects and tasks simultaneously, within budget and on schedule. - Work independently with minimal supervision. - Adapt to, and manage, change. - Possesses an entrepreneurial spirit, competitive nature and contagious enthusiasm that drive team performance to achieve desired results. - Must be fluent in English. - Must possess and maintain a valid driver’s license. - Must successfully pass a background and MVR check. - Possession of Food Handler’s Permit and/or ServSafe Certification (where required). - Minimum of 45 weekly hours based on business demands including nights, weekends, and holidays. - Required travel within market of 75% +/-, 4 or more days per week, mostly driving. Company Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: - Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization - Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders - Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities - Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology - Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution - Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them - Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement - Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes - Develop required integration components (SSO, LDAP, etc.) with multiple systems - Develop required portal components - Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution - Juggle multiple and complex projects/initiatives - Promoting continuous improvement practices for delivery/engagement materials - Supporting specific sales activities when required - Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request - Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: - A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications - 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals - Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems - Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies - Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management. - Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity - Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• We're looking for an analytical, hands-on professional to structure processes, drive operational efficiency, and support the evolution of operations in a fast-paced, build-oriented environment with high autonomy. • Map, structure, and evolve operational processes for the back-office. • Identify efficiency opportunities and transform manual processes into more scalable, automated workflows. • Act as a bridge between Operations, Product, Technology, Finance, and Business teams to ensure smooth operation of workflows. • Participate in building and improving processes related to onboarding, configuration, and operation of schools on the platform. • Structure and monitor operational metrics and dashboards to track efficiency, bottlenecks, and operational progress. • Support the development of operational solutions using automation, tools, and AI to achieve scalability. • Gather operational requirements for product improvements and follow implementations together with the Product/PM team. • Create and maintain operational documentation and playbooks. • Support data analyses that inform operational and strategic decisions.