• Create innovative, thought provoking, and highly leveraged 'must-have insights' content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward • Demonstrate thought leadership in establishing insights positions across a team of analysts • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda • Research , analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

Title: Customer Support Manager Location: Lawrenceville;Atlanta Job Description The Customer Support Manager will be responsible for developing and delivering quality support with a key focus on customer and partner satisfaction. The Customer Support Manager will lead a team that provides support to clients using payroll, HR, benefits, and talent management services. This position requires a passion for problem solving and process improvement, a deep understanding of software technologies, and the ability to learn new concepts quickly. *This is a hybrid role - 3 days/week in office* Key Responsibilities • Drive resolution and provide leadership to analysts in delivering superior service to ensure customer success • Work closely with Senior Management to evaluate current processes and systems and assist in planning and implementing new procedures and systems to maximize efficiency • Develop and monitor key performance indicators to measure and improve productivity • Handle complex or escalated client issues and ensure timely resolution • Provide mentorship to ensure customer support department is providing effective, timely and professional client communications • Oversee staff performance reviews, set goals and objectives • Facilitate customer resolution for escalations and follow up with dissatisfied customers to ensure issues are resolved and the customers are satisfied. Requirements: • 3+ years Software Support experience (HCM experience highly preferred) • 2+ years managing a Customer Support team • Proficiency in MS Office suite, multi-channel contact center software and client communication tracking software • HCM background/knowledge a huge plus • Ability to understand and communicate highly complex technical / financial issues • Strong technical analysis, troubleshooting, and problem resolution skills, including understanding of SaaS software lifecycle and ability to research software application errors, issue re-creation, and data analysis •Not required, a plus to have the ability to speak, read and/or write in the French language to communicate with customers on the phone and in case comments. Plenty of perks: • 100% paid premiums for health, dental, and vision coverage. • RRSP contribution match (100% up to 4%). • 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days). • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date. • 5 days paid yearly to volunteer (through Sage Foundation). • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date. • Sage Wellness Rewards Program (annual fitness reimbursement). • Library of on-demand career development options and ongoing training offerings. #LI-MT1 Function Customer Operations Country United States Office Location Lawrenceville;Atlanta Work Place type Hybrid AdvertWorking at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Manage and resolve gift card issues, oversee call center operations, collaborate with departments on Treasury matters, and ensure timely resolutions for payroll issues while maintaining a strong customer service focus.

Title: Patient Navigator - OB GYN Location: Bellingham United States Full Time Job Description: PeaceHealth is seeking a OBGYN Patient Navigator for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $24.90 - $37.34. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Responsible to improve access to healthcare and social services for patients who are seeking recurrent medical care for management of chronic/acute illness. The goal is to partner with patients in finding stable, consistent and coordinated healthcare support. In collaboration with the Care Management team which may include a social worker, LPN/RN, Behavioral Health team and Primary Care Provider, the Patient Navigator coordinates the patient's care throughout PeaceHealth Medical Group. Essential Functions - Assists patients and families in understanding the available resources, Coordinates patient transportation and accompaniment as needed to scheduled appointments. Reduces cultural and socio-economic barriers between patients and health providers. - Acts as a point of contact for patients and families including coaching patients in how to effectively use a medical home and self-management of their chronic health conditions; monitors and follows-up on service plans with clients; ensures patients receive a treatment plan that is understandable and feasible. - Assists with development of patient education programs and tools. Reinforce patient education and direct patients and families to available resources and supportive services. - Follow patients through the continuum of care in collaboration with key stakeholders in the treatment plans. Assures patients receive appropriate and timely services by making referrals and motivating/teaching patients to seek care. - Coordinates patient's care with other medical personnel. Follows patients through the continuum of care in collaboration with key stakeholders in the treatment plan including Social Work, Behavioral Health, PCP and Nursing staff. - Conducts outreach and collaboration with community social service agencies and health providers in order to improve patient access. - Coordinates weekly care conferences with the primary care multi-disciplinary team, helping to ensure concise patient summaries are in plan and that the follow up plan has been identified. - Screens patients' eligibility for primary care, including private providers and safety net providers; and or public or private healthcare coverage - Performs other duties as assigned. Qualifications Education - Accredited Secondary Education Program Preferred: two years relevant post-secondary education or training Experience - Minimum of 2 years Preferred: Experience working in human services or healthcare setting and - Preferred: Experience working with healthcare systems and multi-cultural communities and - Preferred: Community Healthcare experience and/or program development experience and - Preferred: Bilingual/bicultural Credentials - Required: within 2 years Certification from accrediting body including or related to patient navigation or advocacy and - Required: Upon Hire Basic Life Support and - Required: Upon Hire Driver's License Skills - Proficient computer skills including MS Office applications and use of electronic medical record. (Required) - Insight into the roles and responsibilities of the interdisciplinary team members. (Required) - Effective communication skills, both verbal and written. (Required) - Ability to motivate others. (Required) - Ability to work with people from diverse backgrounds and experiences. (Required) - Ability to openly address and acknowledge issues of substance use and mental illness. (Required) - Ability to understand and communicate the concepts of the interrelatedness of body, mind and spirit to health and wellness. (Required) - Knowledge and involvement of community issues enhancing wellness and health by participating with appropriate agencies to facilitate change. (Required) Department / Location Specific Notes PHMG Ambulatory Care Management: - Ability to work in an independent and remote environment as position may be a hybrid of onsite and remote work. - Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity. - Valid drivers' license. Responsibilities may include home visits as needed and/or travel to and from clinic sites at multiple locations. Working Conditions Lifting - Consistently operates computer and other office equipment. - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. - Sedentary work. Environmental Conditions - Predominantly operates in an office environment. - Some time spent on site in medical/hospital setting. Mental/Visual - Ability to communicate and exchange accurate information. - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.