• Develops and maintain a comprehensive understanding of all Card Brand rules and network regulations related to Payment Acceptance and risk business line activities. • Ensuring Bank is in Card Brand compliance and work to implement recommended best practices. • Maintains compliance data and reporting on PCI compliance validation progress across the organization for Merchants, Partners, Vendors and Third Parties. • Communicates with Merchants, ISOs and Card Brands to assist and facilitate resolution of data compromises and security incident response. • Completes Retro Match Searches. • Prepares and submit Monthly, quarterly and annual Card Brand reporting. • Submits ISO and/or merchant registrations as appropriate. • Assists with Periodic reviews and portfolio oversight as necessary. • Tracks the status of merchant non-compliance and follow through to resolution. • Assists with merchant data compromise and security incident response. • Provides guidance and respond to daily inquiries from peers and ISO partners. • Prepares key points for presentation to management pertaining to non-compliant customers that pose heightened risk to the Bank. • Maintains accurate and thorough documentation and audit trails of merchant assessments, reports, etc. in a timely manner. • Provides updates to internal and external staff and partners related to updates and changes to Regulatory and Card Brand rules. • Ensures Merchant Service Policies and Procedures meet Card Brand rules and regulations. • Assists with preparation of on-site visitations to third party payment processors and coordinates audits performed by the business line, Third Party Risk Management and Financial Crimes Risk Management. • Ensures proper communication and compliance of company and regulatory policies affecting areas managed. • Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. • Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. • Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. • Positively represents the Bank through ethical conduct and community involvement. • Demonstrates an understanding of and commitment to EEO policies. • Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. • Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. • Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. • The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. • Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.

• Lead all treasury operations for the FEP line of business, including daily cash positioning, funding, payment execution, account reconciliation, and liquidity oversight. • Monitor and optimize working capital by analyzing cash inflows, disbursement timing, and funding requirements. • Develop and manage short-term cash flow forecast and provide actionable insight to support daily operations. • Partner with business areas and the Blue Cross and Blue Shield Association to understand operational drivers impacting cash flow. • Ensure compliance with internal controls, and government standards while mitigating financial and operational risk. • Provide timely support and documentation for required audits. • Recommend and implement solutions to strengthen operational controls.

• Own full lifecycle value reporting for the transformation portfolio, including financial modeling, savings tracking, cost avoidance, revenue impact, and ROI • Build and maintain detailed financial models to support business cases, initiative prioritization, and funding decisions • Develop clear, executive ready value and performance reporting for senior leaders and key stakeholders • Partner with initiative owners to define value drivers, KPIs, and measurement approaches at initiative inception • Review, validate, and pressure test business cases, assumptions, and metrics to ensure rigor and consistency • Support enterprise planning by analyzing portfolio level value, funding needs, and tradeoffs • Conduct benchmarking to inform targets, identify gaps, and support performance improvement • Track initiative performance over time and surface risks, underperformance, and value realization issues • Support cross functional strategic initiatives requiring financial analysis, scenario modeling, or performance insight • Continuously improve value management standards, templates, tools, and reporting processes across the Transformation Office

• Review teams’ production for errors and inaccuracies. • Document and publish quality scores. • Council and mentor team members to improve their quality scores. • Create cheat sheets and reference guides to assist teams in improving quality. • Be able to move seamlessly into the AR Analyst role temporarily if the need arises. • Identify and report common trends in teams’ production, denials and any global issues. • Maintain production and quality standards declared by the organization.