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DoorDash USA logo
DoorDash USA

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Director, SMB Account Management – New Verticals

DirectorDirectorOtherRemoteLeadTeam 10,001

Location

United States

Posted

95 days ago

Salary

$182.2K - $267.8K / year

Seniority

Lead

No structured requirement data.

Job Description

Director, SMB Account Management – New Verticals

DoorDash USA

Role Description As the Director of SMB Account Management for New Verticals, you will lead our Implementation and Account Management teams across SMB and select Mid-Market merchants. You will own both performance and sales org design, driving retention and growth outcomes while designing and refining the operating model that enables scale. What we’re delivering to merchants is unique: a marketplace and platform ecosystem that enables customer acquisition, inventory digitization, advertising and fulfillment. The product suite continues to expand, requiring a leader who can operate effectively in ambiguity and translate evolving capabilities into merchant value. You will report into the Senior Director within our SMB Sales organization and partner closely with Sales, Merchant / Sales Strategy & Operations, Product, Engineering, Marketing, Finance and Support to ensure merchants succeed on our platform. Qualifications - 8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles. - 5+ years leading managers and scaled frontline teams. - Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments. - Proven track record of achieving or exceeding performance goals while building infrastructure. - Experience building or scaling a business, vertical, or product (0→1 or 1→10 experience preferred). - Strong cross-functional leadership experience within matrixed organizations. - Acute understanding of sales operations, performance management, and process design. - Demonstrated ability to manage multiple complex initiatives simultaneously. - Ability to effectively interface from C-suite executives to frontline reps. - Comfort with core sales and CRM tooling (e.g., Salesforce, reporting dashboards, productivity tools). Requirements - Design and scale an SMB Account Management organization supporting X+ merchants across SMB and select Mid-Market segments. - Design role specialization, segmentation, and coverage models as the business scales. - Build durable processes and operating rhythms while maintaining speed and agility. - Balance long-term infrastructure building with near-term performance delivery. - Translate high-level strategy into actionable team plans. - Navigate evolving product capabilities and shifting priorities. - Provide clarity and direction in environments where inputs may be imperfect. - Make pragmatic decisions without waiting for perfect information. - Own and deliver against quarterly and annual performance targets including retention rate, gross order volume growth, product adoption, and incremental revenue across the SMB portfolio. - Develop repeatable motions for activation, upsell, cross-sell, and new product rollout. - Surface voice-of-merchant insights to inform product and go-to-market improvements. - Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and Recruiting. - Build strong internal networks to unblock constraints and accelerate progress. - Hire, coach, and develop high-performing managers and frontline teams. - Build a culture of ownership, resilience, and accountability. - Raise the bar on performance while maintaining strong team engagement. Benefits - Comprehensive benefits package including a 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits and commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays, disability and basic life insurance. - Family-forming assistance and a mental health program.

Job Requirements

  • 8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles.
  • 5+ years leading managers and scaled frontline teams.
  • Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments.
  • Proven track record of achieving or exceeding performance goals while building infrastructure.
  • Experience building or scaling a business, vertical, or product (0→1 or 1→10 experience preferred).
  • Strong cross-functional leadership experience within matrixed organizations.
  • Acute understanding of sales operations, performance management, and process design.
  • Demonstrated ability to manage multiple complex initiatives simultaneously.
  • Ability to effectively interface from C-suite executives to frontline reps.
  • Comfort with core sales and CRM tooling (e.g., Salesforce, reporting dashboards, productivity tools).
  • Design and scale an SMB Account Management organization supporting X+ merchants across SMB and select Mid-Market segments.
  • Design role specialization, segmentation, and coverage models as the business scales.
  • Build durable processes and operating rhythms while maintaining speed and agility.
  • Balance long-term infrastructure building with near-term performance delivery.
  • Translate high-level strategy into actionable team plans.
  • Navigate evolving product capabilities and shifting priorities.
  • Provide clarity and direction in environments where inputs may be imperfect.
  • Make pragmatic decisions without waiting for perfect information.
  • Own and deliver against quarterly and annual performance targets including retention rate, gross order volume growth, product adoption, and incremental revenue across the SMB portfolio.
  • Develop repeatable motions for activation, upsell, cross-sell, and new product rollout.
  • Surface voice-of-merchant insights to inform product and go-to-market improvements.
  • Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and Recruiting.
  • Build strong internal networks to unblock constraints and accelerate progress.
  • Hire, coach, and develop high-performing managers and frontline teams.
  • Build a culture of ownership, resilience, and accountability.
  • Raise the bar on performance while maintaining strong team engagement.

Benefits

  • Comprehensive benefits package including a 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Wellness benefits and commuter benefits match.
  • Paid time off and paid sick leave in compliance with applicable laws.
  • Medical, dental, and vision benefits.
  • 11 paid holidays, disability and basic life insurance.
  • Family-forming assistance and a mental health program.

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Surrogates and Influencers Director (Remote)

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Give cash to the extreme poor, no strings attached.

Director95 days ago
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Surrogates and Influencers Director (Remote)

GiveDirectly

Give cash to the extreme poor, no strings attached.

Director95 days ago
OtherRemoteTeam 501-1,000Since 2009H1B Sponsor

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Our past efforts have been a mix of paid and unpaid, some with fundraising appeals and others just amplification/mention: Substackers, podcasters, Mr. Beast, Ahmed Shaikh , Elsa Majimbo, Rutger Bregman. Your goal would be to leverage meaningful endorsements that maximize reach/awareness to high-value audiences (those able to make $1m+ gifts, especially in tech/finance industries), helping initiate funding conversations. You will lead a small team and partner closely with Earned Media, Marketing, and Fundraising. 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Build new and existing surrogate relationships: Proactively identify, vet, and cultivate relationships with creators and public figures across GiveDirectly's cause areas at scale and with speed. - Oversee surrogate campaigns (earned and sponsored): Ensure high quality execution of formal surrogate campaigns from briefing through post-campaign analysis. - Content strategy / creative direction: Developing briefs, guiding creators on messaging, and aligning content to GiveDirectly’s voice/mission. - Conduct reporting and measurement: Define and own the KPI framework for the surrogates program, tracking reach, engagement, and donation attribution. - Manage and develop a team of two (Surrogates Manager and Surrogates Associate): setting clear priorities and actively coaching the team for continual improvement. - Understand social trends and what drives the connection between the surrogate and GiveDirectly: Maintain a current understanding of the creator economy — emerging platforms, shifting audience behaviors, and what motivates public figures to champion causes What success looks like in 12–18 months •Deep surrogate relationships built by cause area (force ranked): - Extreme poverty – our core product focused on lifting people out of extreme poverty (today this work is all in Africa) – this is where web donations default to - Emergency cash – we’re responding to headline-grabbing crises, with a moonshot of delivering cash in 5 days to any crisis anywhere in the world - Maternal / child health – this product focuses on optimizing child and maternal health based off recent evidence showing child mortality can drop by almost half - US poverty – work in the United States focuses on poverty reduction and emergency cash. Most surrogate partnerships will focus on the latter •Unique post donate experience for surrogate supporters: both surrogates and their supporters get unique content driven experience (interactive reports, tech driven experience, exclusive content) •High performing team collaborating internally and externally: high performance team that has built trust internally and externally with surrogates •Test 2-4 big bets: we have ambition to launch exciting and large campaigns with surrogates to propose our works. At 18 months you will have tested multiple bets (and hopefully identified) identified 1+ to scale What you’ll bring - 6+ years of influencer or surrogate related experience (head of influencer marketing, booker, talent manager, partnership manager, media relations, etc.), a deep understanding of the creators (podcasters, journalists, Substackers, YouTubers, etc) and public intellectuals (tech, finance, econ, etc.), and a proven track record of success. - Autonomous with high operational rigor: A self-starter comfortable operating in ambiguity, with strong project management skills and the ability to move fast without sacrificing quality or follow-through. - Exceptional communicator & relationship builder: Ability to brief and inspire creators while representing GiveDirectly's mission authentically across a wide range of voices and audiences, maintaining a relationship as peers/friends rather than transactional arrangements. - Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. 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If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!

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