Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We are seeking a highly motivated Desktop Support Analyst to join our IT Support team at First American. In this role, you will provide hands-on technical support to employees and be responsible for diagnosing and resolving hardware, software, and network-related issues while delivering outstanding customer service. What You’ll Do: - Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and related peripherals in a remote environment. - Troubleshoot and resolve hardware, software, and network connectivity issues in a Windows and macOS environment. - Assist with user account management, including Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA). - Deploy, configure, and maintain workstations, operating systems, and business-critical applications. - Support conferencing and collaboration tools, including Microsoft Teams, Zoom, and other remote access solutions. - Document technical issues, resolutions, and processes in the IT service management system (e.g., ServiceNow, Jira Service Management). - Escalate complex issues to senior IT staff or relevant teams when necessary. - Participate in IT projects such as system upgrades, migrations, and new technology rollouts. - Ensure compliance with company IT security policies and best practices. - Provide training and guidance to end users on IT policies and tools. What You’ll Bring: - 2+ years of experience in a desktop support or IT helpdesk role. - Strong knowledge of Windows and macOS operating systems. - Experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices. - Familiarity with Active Directory, Microsoft 365, and enterprise security tools. - Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP). - Excellent problem-solving skills and attention to detail. - Strong interpersonal and communication skills with a customer-centric mindset - Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation preferred. Pay Range: $26.88 - $35.82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Role Description The IT User Support Analyst II is responsible for managing, supporting, and optimizing our identity and collaboration platforms. This role is responsible for administering Microsoft 365 platforms, on-prem Active Directory, and Azure Active Directory while ensuring secure access, high availability, and an excellent end-user experience across the organization. - This role interacts with IT Security, Infrastructure, Service Desk teams, third party MSP, and external vendors. - Primarily, this role will interact with Engineering and Security internally as needed to maintain and work together to meet the needs and requirement of Valvoline Global. - As a support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed. - Vendors are often engaged when a solution cannot be found internally or with the third-party MSP. This role will, or assist in, initiating contact with third party vendors and working issues to resolution. Qualifications - Bachelors degree in Information Technology, CIS or related field or equivalent experience - 3+ years of experience administering Microsoft 365 and Active Directory - ITIL Foundations, Microsoft 365 Product Certifications Requirements - Architect and support Microsoft 365 back-end platforms including SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD) - Manage user accounts, licenses, groups, and mailboxes - Configure and maintain security and compliance features (MFA, Conditional Access, DLP, retention policies) - Monitor service health and troubleshoot M365-related issues - Administer on-prem Active Directory (user/group management, GPOs, DNS, trusts) - Manage hybrid identity environments using Azure AD Connect / Cloud Sync - Create and maintain PowerShell scripts and other API's to automate routine administrative tasks - Administer Power BI environments, including tenant configuration, security, capacity management, governance, and user enablement - Architect cloud-based storage platforms for end users - Architect identity lifecycle processes including user onboarding and offboarding Benefits - This is a remote work position that is expected to work 50% US hours. - Travel Requirements: Up to 10%

• Assists the Compliance Manager with performing internal reviews, research and/or audits to verify compliance with government laws/regulations, client requirements, accreditations/certifications, audit frameworks, and/or organizational policies/procedures. • Documents findings and organizes data for identification of potential risk areas. • Stays informed of applicable rule and regulation changes in the healthcare and pharmaceutical industries. • Assists in the day-to-day operations of the Document Management System (DMS) and Learning Management System (LMS). • Coordinates with appropriate departments and/or cross-functional teams to ensure all applicable documents are reviewed and revised within the specified timeframes. • Has attention to detail, organization skills, excellent proofreading skills, prompt response to action items, and the ability to handle change. • Performs document control functions, including tracking, processing, review, formatting, distribution, and archiving of documents. • Evaluate document organization, proofread, and provide additional quality checks before document finalization. • Assists the Compliance Manager in the review and management of third-party audits. • Verifies compliance with insurer rules, Medicare, Medicaid, HIPAA, and other applicable regulations. • Assists in Incident Management and CAPA process. • Assists Compliance Manager in conducting enterprise-wide Risk Assessment. • Receives, investigates, and resolves compliance and/or privacy related complaints or concerns. • Maintains Compliance & Privacy logs as required. • Assists the Compliance Manager in training efforts and initiatives, including preparation of materials and presenting training through a variety of methods. • Performs other related duties as assigned by management.

About the Internship Program: Our internship program is designed to provide hands-on experience and professional development opportunities for students or recent graduates. Interns will work on meaningful projects, gain exposure to our organization, and develop skills that align with their career goals. About the Role: We are seeking a highly motivated Tech Operations Intern to join our Information Technology team. This internship provides hands-on experience supporting technical support initiatives in a fast paced, regulated environment. Specific Responsibilities: - Logging and tracking IT tickets using a help desk or ticketing system.  - Providing first-line technical support for end-user issues.  - Assisting with onboarding/offboarding processes such as equipment setup and account requests. Help set up and manage user accounts, access rights, and permissions - Troubleshoot and escalate IT-related problems as needed and\or gather incident reports into Power BI to identify the root of problems - Maintain and update documentation on IT processes and procedures - Follow cybersecurity guidelines to ensure compliance - Support automation efforts using scripting languages (Java or Python) to streamline operational tasks - Assist with building and improving CI/CD pipelines to enhance deployment efficiency - Contribute to secure development pipelines by implementing automated gates, including code scanning and security checks - Assume additional responsibilities and perform special projects as needed or directed What You'll Need: - Must be a rising Junior or Senior enrolled in a university or college co-op program, with a focus in IT, Computer Science, Cybersecurity, or related field - Detail-oriented and organized - Ability to handle confidential information - Excellent verbal and written communication skills are essential for candidate interactions and internal team collaboration - Ability to manage multiple tasks while maintaining accuracy and consistency - A strong commitment to maintaining the confidentiality of sensitive information - Ability to work independently and as part of a team Preferred Qualifications: - Experience or coursework in automation and scripting (Java or Python) - Familiarity with CI/CD concepts and tools (e.g., Jenkins, GitHub Actions, GitLab CI) - Understanding of DevSecOps principles and secure software development practices - Familiar/Proficient in Microsoft O365, Power BI, and Jira - Familiar with cybersecurity standards and frameworks Additional Details: At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location. - Compensation: $15-20/hr - 100% remote within the United States - Must be able to work EST hours Candidate Privacy Notice