• Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS • Review customer history via Company Cam photos and service documentation • Identify upsell opportunities based on previous service dates and customer needs • Build compelling narratives around service anniversaries and roof health checks • Schedule consultations and document customer interactions in HubSpot • Answer incoming customer phone calls and create new contacts in HubSpot • Generate and manage sales deals, creating logistics appointments for field teams • Collaborate with outside sales representatives to gather customer insights and objection details • Follow up with customers post-appointment to address questions and overcome objections • Adjust and present pricing quotes using our quoting tool based on customer sensitivity • Document all customer interactions, timelines, and decision-making criteria in HubSpot • Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline • Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM • Manage occasional weekend coverage during peak seasons

• Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS • Review customer history via Company Cam photos and service documentation • Identify upsell opportunities based on previous service dates and customer needs • Build compelling narratives around service anniversaries and roof health checks • Schedule consultations and document customer interactions in HubSpot • Answer incoming customer phone calls and create new contacts in HubSpot • Generate and manage sales deals, creating logistics appointments for field teams • Collaborate with outside sales representatives to gather customer insights and objection details • Follow up with customers post-appointment to address questions and overcome objections • Adjust and present pricing quotes using our quoting tool based on customer sensitivity • Document all customer interactions, timelines, and decision-making criteria in HubSpot • Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline • Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM • Manage occasional weekend coverage during peak seasons

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience to play a crucial role in the growth and development of our VIP player base. What you'll do as Player Development Executive - Develop and maintain strong relationships with premier players through providing services and building player loyalty. - Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue. - Execute against all VIP policies and guidelines, including responsible gaming policies. - Compile and analyze data to identify trends to maximize player performance. - Proactively offers solution-based suggestions to help enhance the customer experience. - Participate in the escalation process and work with customers and other internal teams to provide a timely resolution. What you'll bring - Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. - Passion for improving the player experience, problem-solving, and promoting positivity amongst the team. - Demonstrated success in identifying and implementing strategies that improve operational efficiency. - Knowledge and ability to increase revenues and control expenses. - Must be able to obtain and maintain required State Gaming Licenses. #LI-AS1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Generate revenue through qualifying & generating new outbound opportunities • Develop sales strategies to draw in potential customers • Initiate contact with potential customers through cold-calling or responding to inquiries • Move solid leads through the marketing funnel and connect them to a salesperson • Arrange meetings, emails, or phone calls • Present product information to customers based on identified needs • Foster relationships with customers to identify needs and qualify interests