Job Closed

This listing is no longer active.

Resolv.Global logo
Resolv.Global

This is a performance-based role focused on converting inbound enquiries into booked appointments. If you are confident on the phone, comfortable working toward targets, and looking for a stable remote role with consistent weekly income, this is a strong opportunity to grow your experience in a structured, US-based environment.

Seasonal Tax Support Agents (Remote | US)

Location

United States

Posted

93 days ago

Salary

$13 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Seasonal Tax Support Agents (Remote | US)

Resolv.Global

We are hiring experienced Seasonal Customer Support Agents to provide support to customers using a major consumer tax software platform during peak US tax season. This is a fully remote work-from-home opportunity for candidates physically located within the United States. This is a short-term seasonal engagement with an immediate training start required. Contract Duration Approximately 6 to 8 weeks, based on business needs, training completion, and performance. Compensation & Contracting - Pay rate: $13 per hour - Payments are issued weekly on Fridays for the previous week’s approved hours - Contracts will be issued and managed via Skuad Training & Onboarding - Training is mandatory prior to onboarding - Candidates must be available to begin training immediately - Training must be successfully completed to move into production - Training will be paid only after successful completion and passing the required background screening Key Responsibilities - Provide inbound customer support via phone and chat - Assist customers with tax software navigation and product usage - Identify issues and apply the correct support workflows - Maintain accurate case documentation and interaction notes - Deliver professional, empathetic service aligned with brand standards - Escalate cases outside Tier 1 scope following defined routing procedures Technical & Work-From-Home Requirements (Mandatory) Agents must maintain a compliant home office environment, including: - Windows-based computer (Apple/macOS devices are not permitted) - Minimum Intel Core i5 processor (7th Generation or higher recommended) - 8 to 12 GB RAM - Minimum 250 GB of available storage - Wired internet connection (Wi-Fi-only setups are not permitted) - USB noise-canceling headset - Up-to-date antivirus or endpoint protection software - Ability to support secure browser or VPN configurations - Reliable power and internet connectivity are suitable for uninterrupted production work Application Support If you experience technical issues during the application process or have specific role-related questions after reviewing the full job description, you may contact our recruitment team at hrintuit@resolv.global Please include “Seasonal Tax Support” in the subject line to help us route your query efficiently. Requirements Location & Eligibility Requirements Applicants must: - Be physically located in the United States - Be legally authorized to work in the United States - Be 18 years of age or older - Hold a High School Diploma or GED equivalent - Be willing to undergo and pass the required background screening Background screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements. Required Experience (Essential) Candidates must have prior experience supporting consumer tax software such as Intuit TurboTax or assisting customers during tax filing processes. This experience should include: - Guiding customers through tax return workflows and software navigation - Assisting users in locating prior-year returns, amendments, and account information - Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts - Supporting customers via inbound phone and chat channels - Escalating complex tax or technical issues appropriately - Handling sensitive financial or personal data in secure environments Additional Requirements - Fluent or native-level English communication skills - Strong written and verbal customer support capability - Ability to work multiple shift schedules, including evenings and weekends - Comfortable working in a structured, performance-driven remote support environment - Strong attention to detail and ability to follow defined processes

Job Requirements

  • Location & Eligibility Requirements:
  • Applicants must be physically located in the United States.
  • Be legally authorized to work in the United States.
  • Be 18 years of age or older.
  • Hold a High School Diploma or GED equivalent.
  • Be willing to undergo and pass the required background screening.
  • Background screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements.
  • Required Experience (Essential)
  • Candidates must have prior experience supporting consumer tax software such as Intuit TurboTax or assisting customers during tax filing processes. This experience should include:
  • Guiding customers through tax return workflows and software navigation.
  • Assisting users in locating prior-year returns, amendments, and account information.
  • Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts.
  • Supporting customers via inbound phone and chat channels.
  • Escalating complex tax or technical issues appropriately.
  • Handling sensitive financial or personal data in secure environments.
  • Additional Requirements
  • Fluent or native-level English communication skills.
  • Strong written and verbal customer support capability.
  • Ability to work multiple shift schedules, including evenings and weekends.
  • Comfortable working in a structured, performance-driven remote support environment.
  • Strong attention to detail and ability to follow defined processes.

Related Categories

Related Job Pages

More Tax Jobs

Cable ONE logo

Senior Manager, Tax

Cable ONE

Cable One is now Sparklight, visit us at https://lnkd.in/gYiGXS3

Tax93 days ago
OtherRemoteTeam 1,001-5,000Since 1986H1B Sponsor

• Prepares quarterly and year-end income tax provisions in OneSource Tax Provision and maintains supporting documentation • Reviews quarterly income tax account reconciliations and flux analysis prepared by the senior tax associate • Prepares/reviews SOX documentation relating to income taxes • Works with external auditors to ensure seamless and error free tax reporting on quarterly and year-end financial statements • Manages the annual income tax compliance process, including in-house tax return preparation of the U.S. federal and approximately forty state income/franchise tax returns in OneSource Tax as well as oversee the quarterly estimated tax payments • Manages tax authority inquiries and audits relating to income taxes • Conducts income tax research and assists with tax planning and process improvement opportunities • Assist with integrating the tax function of newly acquired businesses, including analyzing tax implications of potential acquisitions • Manage effective working relationship with other functions of the Company • Supervises and mentors the senior tax analyst and ensures constant development of their skillsets.

Arizona + 3 moreAll locations: Arizona | Iowa | North Carolina | South Dakota
Job Closed
Tax93 days ago
OtherRemoteTeam 1,001-5,000H1B No Sponsor

• Develops flexible, maintainable solutions using the guidelines, requirements and standard practices. • Solves development problems through the use of good design and practical experience. • Reviews, modifies, enhances, and maintains existing systems by fixing issues, remediating security vulnerabilities, and improving system performance. • Participates in planning and user story analysis by providing feedback and demonstrating an understanding of user requirements. • Assists in solving business problems by implementing technical solutions based on solid design principles and best practices. • Actively participates in and follows software development processes and procedures. • Documents software changes, best practices, and standards. • Keeps up to date with current and future changes in tools, technology, programming best practices, and industry standards through training and development opportunities. • Performs other duties as assigned.

Arizona + 5 moreAll locations: Arizona | Kentucky | Michigan | Pennsylvania | South Dakota | Tennessee
$72K - $120K / year
Job Closed
Worley logo

Manager, Tax

Worley

Worley is a global professional services company of energy, chemicals, and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation.

Tax93 days ago
OtherRemoteTeam 10,001

Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now. Purpose: With over 45,000 employees in 45 countries. Worley is a global professional services company that specializes in providing expertise in the energy, chemicals, and resources sectors and is seeking a Sales and Use Tax Manager in our Houston, TX office with the flexibility to work remotely if not based in Houston, TX. The Sales and Use Tax Manager will report to the Sr. Tax Manager and will work closely with the Worley US tax group. Responsibilities: Serving as a subject matter expert for US sales and use tax for multi-billion-dollar projects: - Liaise with Sr. Tax Manager and Tax Counsel to advise project personnel about sales and use tax implications for the project. - Primary point of contact for the external client regarding sales and use tax issues inherent in the project. - Assist with taxability determination for the projects related to AP and AR transactions. - Perform sales and use tax research as needed. - Gather data and assist with responses to state notices and assessment inquiries. - Download and review system reports to support monthly sales and use tax filings. - Coordinate sales and use tax filings and payments with internal stakeholders and ensure billable taxes are invoiced to the client. - Perform sales and use tax accruals and collaborate with internal stakeholders to evaluate unreconciled balances and assist with resolution. - Assist with exemption certificate management and with vendor tax disputes. - Support sales & use tax audits by gathering data (pulling GL, details, invoices, and POs). - Manage and extract queries and reports from ERP systems. - Notify Project Finance and Project Accountants of discrepancies for proper reporting. - Compile and maintain shipping and delivery information table. - Help ensure any new projects are set up properly and inform Tax Team. Qualifications - Internal What you will bring Technical/Industry Experience and Qualifications Requirements: - 7+ years of experience in US sales and use tax including experience with managing US sales and use tax audits. - Knowledge of US sales and use taxation in the engineering and construction industry is a plus. - Must be detail oriented with good organizational and analytical skills and a strong sense of urgency. - Must be self-motivated with a strong work ethic, able to work independently, multi-task and adapt to changing priorities. - Proficiency in Microsoft Excel and Word. - Working knowledge of Oracle, ERM, Power BI, Alteryx are a plus. - Experience or proficiency with PinPoint, Avalara, TTR, OneSource, Sabrix, Vertex or other transaction tax calculation systems are a plus. Professional Skills: - Excellent communication, analytical, research and negotiation skills. - Ability to successfully resolve issues with minimal assistance. - Ability to perform senior level analysis. - Ability to meet deadlines. - Ability to troubleshoot complex tax issues. Education – Qualifications, Accreditation, Training: Required: - Bachelor’s degree in accounting, finance or related field. Preferred: - CPA, Master’s in Accounting/Taxation, or CMI are preferred. Moving forward together We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law. We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

United States
OtherRemoteTeam 5,001-10,000H1B No Sponsor

• Prepare and manage the U.S. tax compliance of its foreign operations, including the calculation and documentation of Subpart F, GILTI, FDII, BEAT, E&P, foreign tax credits, etc. • Prepare and review the quarterly and annual tax provision • Review and manage the international compliance of its foreign subsidiaries. • Perform international tax modeling and related structure maintenance • Support the Company’s international integration, expansion, and special tax projects • Identify and implement systems and process improvement initiatives • Support international tax audits including drafting responses to information requests • Ensure compliance with SOX requirements • Research, plan and document related tax issues and positions • Interface with outside tax advisors

California + 5 moreAll locations: California | Colorado | Connecticut | Maine | Montana | New York