Role Description We’re looking for a Senior Telephony Engineer to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like NICE CXone, RingCentral, Genesys , and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams. - Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. - Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. - Optimize call flows, IVRs, routing logic, and contact center performance metrics. - Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. - Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. - Manage vendor relationships and monitor service performance, SLAs, and escalations. - Ensure compliance with regulatory, privacy, and security standards. - Create and maintain documentation on infrastructure, integrations, and procedures. Qualifications - 5+ years of experience in telephony engineering or voice infrastructure roles. - Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms. - Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies. - Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft). - Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring. - Strong troubleshooting skills across networks, voice quality issues, and platform interoperability. - Experience working in enterprise environments with high availability and scalability needs. - Excellent communication and documentation skills. Requirements - Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc. - Experience with CRM platforms (e.g., Salesforce, Zendesk) integration. - Certifications in NICE, Genesys, or equivalent telephony solutions. - Exposure to contact center analytics and reporting tools. Benefits - Opportunity to work at a high-growth AI startup, backed by top investors. - Fast Growth - Backed by a16z and YC, on track for eight figure ARR. - Ownership & Autonomy - Take full ownership of projects and ship fast. - Top-Tier Compensation - Competitive salary + equity in a high-growth startup. - Work With the Best - Join a world-class team of engineers and builders.

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Description Build, Secure, and Scale the Future of AVAYA Infrastructure Are you a Network Engineer who thrives on the elegant complexity of a well-tuned architecture? We are looking for a mid-to-senior level expert to join our Infrastructure team as a primary architect of our corporate connectivity. This isn't just a maintenance role—you’ll be the hands-on lead for securing our perimeter, optimizing our routing, and ensuring our core infrastructure scales alongside our growth. The Role at a Glance In this role, you will own the lifecycle of our network—from initial design and high-level architecture to granular troubleshooting. You’ll spend your days working within a high-performance environment powered by Palo Alto, Juniper, and Dell, ensuring that our remote-first workforce stays connected and secure. Your Core Mission Next-Gen Security: Design and manage our Palo Alto (NGFW) environment. You’ll be the gatekeeper, managing Panorama, Threat Prevention profiles, and complex VPN tunnels. High-Velocity Routing: Take the wheel of our Juniper ecosystem. You’ll use Junos OS to master BGP, dynamic routing, and traffic optimization. Core Connectivity: Administer our Dell switching fabric, ensuring rock-solid VLAN management, LACP, and STP across the core and access layers. Architectural Evolution: Don’t just fix things—make them better. You’ll lead hardware migrations, capacity planning, and firmware lifecycle management. Observability: Utilize enterprise-grade monitoring tools to stay ahead of the curve, acting as the final escalation point for the most challenging network puzzles. What You Bring to the Table The Experience: 3–5+ years of "in the trenches" experience in medium-to-large enterprise or cloud environments. The Toolset: * Palo Alto: Deep familiarity with Panorama and security policy orchestration. Juniper: High proficiency in Junos OS CLI and routing protocol troubleshooting. Dell: Proven track record managing enterprise-grade Dell switches. The Fundamentals: A "source code" level understanding of the OSI/TCP-IP models, IPv4/IPv6, DNS, and DHCP. The Mindset: You document your work meticulously (diagrams are your love language) and enjoy the collaborative challenge of a high-stakes infrastructure team. The Requirement: U.S. Citizenship is required for this role. No sponsorship now or in the future is available for this position. Bonus Points For... Certifications: PCNSE, JNCIS-ENT, or CCNP. Automation: If you’ve used Python, Ansible, or Terraform to make manual tasks disappear, we want to hear about it. Education: A degree in CS or IT is great, but we value proven, real-world expertise above all. Why Join Us? AVAYA is the market leader in CCaaS solutions Truly Remote: Work from home with a strong preference for Virginia - PLEASE include your home state on your resume. Impact: You aren't just a cog in the machine; you are the owner of the network stack. Modern Stack: Work with industry-leading tools (Palo Alto, Juniper) rather than legacy debt. #LI-CM1 Experience 5 - 8 Years of Experience Education Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

Innovate. Create. Elevate. At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale. Our client, a leading cloud and infrastructure-focused organization, is seeking Staff / Senior Network Engineers to help support and evolve complex hybrid and cloud networking environments. We are looking for individuals who do not just work in networking — but understand how connectivity, security, and infrastructure design come together to support performance at scale. These are not routine support roles. These are not basic network administration positions. These are infrastructure roles that enable resilient, secure, high-performance systems across enterprise environments. About the Role Ontrac Solutions is seeking Staff / Senior Network Engineers to support a high-impact client engagement focused on complex cloud and hybrid networking environments. These roles are ideal for hands-on network engineering professionals with deep experience in Google Cloud networking, enterprise infrastructure, and secure, scalable network design. The right individuals will partner closely with cloud platform engineering teams and customer stakeholders to help design, implement, troubleshoot, and optimize resilient networking solutions from project definition through delivery. What You’ll Do - Design and support hybrid network architectures connecting on-premise environments with Google Cloud - Troubleshoot complex networking issues across routing, DNS, and load balancing layers - Build, manage, and maintain infrastructure using Terraform or similar infrastructure-as-code tools - Design secure network architectures, including segmentation and firewall policies - Improve network reliability through automation and operational best practices - Collaborate with internal engineering teams and customer stakeholders to ensure successful implementation and delivery Required Qualifications - Strong understanding of TCP/IP, BGP routing, DNS, and load balancing - Extensive experience with Google Cloud networking, including: - VPC - VPN - Interconnect - Load balancing - Firewall policies - Experience with Infrastructure as Code, preferably Terraform - Strong troubleshooting skills across multi-layer network environments - Solid understanding of network security principles - Relevant Google Cloud certifications - Relevant networking certifications Nice to Have - Experience automating network tasks using Python, Bash, Go, or similar languages - Strong systems thinking across both cloud and on-prem environments - Experience improving network reliability and observability - Proven background in hybrid cloud networking architectures What We’re Looking For We’re looking for engineers who are both strategic and hands-on — strong communicators who can navigate technical complexity, solve problems quickly, and work effectively across internal and client-facing teams. The ideal candidates will be comfortable owning key networking responsibilities in fast-moving cloud environments and helping shape infrastructure that supports reliability, security, and scale. Remote with some travel to client location.

TRANSPORT ENGINEER Department: Outside Plant Reports to: Market Development Engineering Lead POSITION SUMMARY The Transport Engineer is responsible for owning the design, coordination, and delivery of the company’s transport and backhaul connectivity that enables broadband service across the network. This role serves as the critical bridge between network architecture, external transport providers, and internal service delivery teams, ensuring that the underlying transport infrastructure is designed, procured, and delivered in alignment with operational timelines and business objectives. Unlike roles focused on outside plant construction or IP network configuration, the Transport Engineer is accountable for the end-to-end lifecycle of transport connectivity—from evaluating backhaul options and engineering resilient routes, to managing carrier relationships and coordinating circuit delivery to support new markets, network expansions, and capacity upgrades. The position ensures that transport infrastructure is delivered reliably, cost-effectively, and on schedule to support service activation and ongoing network performance. RESPONSIBILITIES Backhaul Network Design & Architecture - Design and engineer transport and backhaul solutions supporting IP Transit, Ethernet, and wavelength services. - Develop end-to-end backhaul connectivity between data centers, headends, POPs, and aggregation sites. - Design transport infrastructure using technologies such as DWDM, ROADM, Carrier Ethernet, and optical transport systems. - Produce engineering documentation including network diagrams, capacity models, route designs, and technical implementation plans. - Identify opportunities to improve network resiliency through route diversity, redundancy, and failover strategies. - Support long-term transport capacity planning and network scalability. Vendor & Carrier Relationship Management - Serve as the primary technical point of contact for transport carriers, fiber providers, and infrastructure partners. - Evaluate and procure transport services including dark fiber, leased wavelengths, Ethernet circuits, and IRUs. - Review vendor engineering designs, fiber routes, and construction plans to ensure compliance with network standards. - Manage vendor relationships including pricing negotiations, contract coordination, and service delivery timelines. - Monitor vendor performance against SLAs and coordinate resolution of delivery delays or service issues. Service Delivery & Project Management - Lead transport and backhaul projects from design through service activation. - Develop project scopes, timelines, and risk assessments for new transport builds, capacity upgrades, and network expansions. - Coordinate across internal teams including: - OSP Engineering - Construction - Network Engineering - NOC / Operations - Field Operations - Manage vendor milestones to ensure timely circuit delivery and service turn-up. - Provide status updates, risk assessments, and progress reports to leadership and stakeholders. - Maintain project documentation including SOWs, change orders, and implementation plans. Network Planning & Optimization - Analyze traffic patterns and forecast backhaul capacity needs across the network. - Recommend upgrades, regrooms, and architecture improvements to maintain performance and reliability. - Maintain accurate records of: - Circuit inventories - Fiber routes - Backhaul topology - Site connectivity within OSS and inventory systems. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Project Management, Detail-Orientation, and Business Acumen. REQUIRED QUALIFICATIONS - Bachelor’s degree in Telecommunications, Engineering, or related field; equivalent experience may be considered. - Demonstrated ability to operate independently in a fast‑moving environment - 5+ years of experience in network infrastructure planning and operations, preferably within a telecom service provider. - Strong understanding of Layer 1/2 transport technologies including fiber optics, DWDM, Carrier Ethernet, and MPLS. - Experience working with carriers and dark fiber providers; contract negotiation and vendor management skills. - Proficient in network planning tools and circuit inventory systems. - Excellent project management, communication, and cross-functional collaboration skills. PREFERRED QUALIFICATIONS - Experience with GIS platforms and fiber route mapping tools. - Familiarity with OSS and network inventory systems. - Industry certifications such as Network+, CCNA, or JNCIA. - Experience supporting ISP or broadband network deployments. JOB DETAILS AND PHYSICAL REQUIREMENTS - This role requires Moderate travel up to 25% of the time for activities such as out-of-town meetings, trainings, projects, client meetings, or outreach activities. Some travel may require the employee to work weekends or holidays. - Must be authorized to work in the United States. - Valid Driver’s license and ability to pass an MVR screen. - This is a staff position. - This is an Exempt position. - This is a Full-Time position. - This is a Remote position. - The schedule for this position is generally Monday through Friday during standard business hours but may require nighttime or weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow. - This position requires the ability to stand, walk, and climb on uneven surfaces and ladders for extended periods of time. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS - Base pay is paid at an annual salary rate. The range for this position is $90,000 to $120,000 depending on experience. - This position may be eligible for a 5% discretionary bonus in accordance with the Company’s bonus policy. - Paid Life Insurance, medical plans, PTO, holidays. - Dental and vision options. - 401(k) with match. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS - Project Management: Employees with a competency in project management are able to develop project plans, coordinate projects, communicate changes and progress, completes project on time and budget, and generally manage project team activities. - Detail-Orientation: Detail-oriented employees are accurate, punctual, self-organized, and generally highly professional. At a basic level, detail-oriented workers meet deadlines and produce work with few errors. Advanced qualities include organizing project teams to get the most out of every participant, assessing project requirements, and creating detailed plans. - Business Acumen: Employees with business acumen understand business implications of decisions and will display an orientation towards profitability, or the best decision for the company. These individuals are able to demonstrate knowledge of the market and competition and align their work with the strategic goals of the company.