Happyrobot Inc.

Role Description We are looking for a versatile and highly skilled German-speaking Forward Deployed Engineer to join our team. In this role, you will combine strong technical abilities with excellent communication skills, working directly with customers to ensure they maximize the value of HappyRobot’s AI platform. You will be involved in onboarding, implementation, and ongoing support, while also contributing to product development and innovation. At HappyRobot, there’s no role seniority or hierarchy — we operate as a team of builders. We execute, we build, we own, and we care deeply about our customers and their success. What You’ll Do - Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions. - Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes. - Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools. - AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases. - Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers. - Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions. - Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements. - Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results. Qualifications - Strong full-stack experience: React, TypeScript, Node.js. - Hands-on proficiency in Python. - Experience building AI/ML applications, including LLM prompting and tuning. - Ability to manage APIs and integrate with third-party systems. - Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders. - Proven ability to prioritize and manage multiple projects under tight deadlines. - Founder mindset: highly independent, takes ownership, and thrives in a fast-paced environment. Benefits - Opportunity to work at a high-growth AI startup, backed by top investors. - Ownership & Autonomy - Take full ownership of projects and ship fast. - Top-Tier Compensation - Competitive salary + equity in a high-growth startup. - Comprehensive Benefits - Healthcare, dental, vision coverage. - Work With the Best - Join a world-class team of engineers and builders. Our Operating Principles - Extreme Ownership - We take full responsibility for our work, outcomes, and team success. - Craftsmanship - Putting care and intention into every task, striving for excellence. - We are “majos” - Be friendly & have fun with your coworkers. - Urgency with Focus - Create the highest impact in the shortest amount of time. - Talent Density and Meritocracy - Hire only people who can raise the average. - First-Principles Thinking - Strip a problem to physics-level facts, ignore industry dogma.

About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. About the role As Recruiter Coordinator, you'll be the operational backbone of our recruiting team - ensuring every candidate has a seamless, world-class experience from first interview to Day 1. You'll work closely with recruiters, hiring managers, and founders to keep our hiring engine running smoothly as we scale. Responsibilities - Own end-to-end interview scheduling and coordination across multiple time zones - Manage candidate communications, ensuring timely and warm touchpoints throughout the process - Maintain and optimize our ATS - keeping data clean, pipelines accurate, and reporting up to date - Coordinate hiring manager debriefs and ensure feedback is collected promptly after interviews - Support onboarding logistics for new hires, partnering with People Ops to deliver a great Day 1 experience - Help improve recruiting operations by identifying bottlenecks and proposing process improvements - Assist with employer branding efforts, including event coordination, swag, and LinkedIn content support Why join us? - Opportunity to work at a high-growth AI startup, backed by top investors. - Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10. - Ownership & Autonomy - Take full ownership of projects and ship fast. - Work With the Best - Join a world-class team of engineers and builders. Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR. For more information, visit https://www.happyrobot.ai/privacy-policy By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

Role Description As a Deployment Strategist , your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision-makers, and shape how HappyRobot’s technology is applied to their most critical challenges. At HappyRobot, there’s no role seniority or hierarchy — we operate as a team of builders. We execute, we build, we own, and we care deeply about our customers and their success. What You Will Do - Partnering with customers to understand their workflows, goals, and pain points—often embedding directly with their teams. - Collaborating with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform. - Identifying and interpreting key datasets that drive customer decision-making, and working to integrate them into robust, scalable pipelines. - Designing and refining user workflows that solve meaningful problems and scale across teams and functions. - Leading training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact. - Presenting findings and strategy to stakeholders at all levels—from frontline operators to executives. - Driving customer expansion by scoping new use cases and shaping how we grow our footprint within organizations. Qualifications - Experience in a customer-facing role, ideally in a technical or product capacity. - Strong analytical skills and experience working with data. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. Requirements - Proven track record of successful project management. - Experience with AI or technology solutions is a plus. - Ability to understand complex systems and workflows. Benefits - Opportunity to work at a high-growth AI startup, backed by top investors. - Ownership & Autonomy - Take full ownership of projects and ship fast. - Comprehensive Benefits - Healthcare, dental, vision coverage. - Top-Tier Compensation - Competitive salary + equity in a high-growth startup. - Work With the Best - Join a world-class team of engineers and builders. Company Description HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy.

Role Description We’re looking for a Senior Telephony Engineer to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like NICE CXone, RingCentral, Genesys , and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams. - Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. - Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. - Optimize call flows, IVRs, routing logic, and contact center performance metrics. - Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. - Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. - Manage vendor relationships and monitor service performance, SLAs, and escalations. - Ensure compliance with regulatory, privacy, and security standards. - Create and maintain documentation on infrastructure, integrations, and procedures. Qualifications - 5+ years of experience in telephony engineering or voice infrastructure roles. - Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms. - Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies. - Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft). - Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring. - Strong troubleshooting skills across networks, voice quality issues, and platform interoperability. - Experience working in enterprise environments with high availability and scalability needs. - Excellent communication and documentation skills. Requirements - Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc. - Experience with CRM platforms (e.g., Salesforce, Zendesk) integration. - Certifications in NICE, Genesys, or equivalent telephony solutions. - Exposure to contact center analytics and reporting tools. Benefits - Opportunity to work at a high-growth AI startup, backed by top investors. - Fast Growth - Backed by a16z and YC, on track for eight figure ARR. - Ownership & Autonomy - Take full ownership of projects and ship fast. - Top-Tier Compensation - Competitive salary + equity in a high-growth startup. - Work With the Best - Join a world-class team of engineers and builders.