• Oversee the entire project lifecycle • Create/manage detailed project plans • Monitor KPIs and OKRs • Serve as the main point of contact for clients • Facilitate transparent communication and proactive status reporting • Champion Agile best practices

Role Description The Global Delivery Lead is a strategic leadership position responsible for overseeing the delivery of a Concentrix lead program with a Technology client. We are looking for someone who has experience with complex global services, ensuring operational excellence, and maximizing client satisfaction. Must have knowledge with Microsoft technologies, products, and Azure. - Leadership & Strategy: Lead and inspire a global team of delivery managers and professionals, setting strategic goals to enhance service delivery and client satisfaction. - Operational Excellence: Drive efficient and effective global delivery operations, ensuring alignment with business strategies and compliance with service level agreements (SLAs). - Stakeholder Engagement: Act as the primary interface with key global stakeholders, fostering strong partnerships and transparent communication across regions. - Performance Management: Monitor global delivery performance through KPIs and regular reviews, implementing improvements to meet and exceed targets. - Risk & Issue Management: Proactively identify and resolve delivery issues and risks, ensuring alignment with client expectations and business objectives. - Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance global delivery capabilities and operational scalability. - Cross-Functional Collaboration: Work closely with other departments such as HR, IT, and Finance to ensure seamless integration of delivery processes and alignment with organizational goals. Qualifications - Education: Bachelor’s degree in Business Administration, Operations Management, IT, or related field; Master’s degree preferred. - Experience: 10+ years in global delivery management, with a proven track record in leading large, diverse teams and managing complex projects in an IT or service delivery environment. - Skills: Strong leadership, strategic planning, and decision-making skills; excellent communication and interpersonal abilities with a knack for managing client relationships at the executive level. - Technical Acumen: Understanding of technical delivery and ability to work with technical teams to align delivery with business operations. Candidate needs experience in Azure, Microsoft Technology Stack, and Microsoft Products. - Language Proficiency: Fluent in English mandatory; proficiency in multiple languages would be an advantage for global operations. Requirements - The base salary for this position is $122,001-$170,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - The deadline to apply for this position is: 3/24/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. - As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. - Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Benefits - Medical, dental, and vision insurance - Comprehensive employee assistance program - 401(k) retirement plan - Paid time off and holidays - Paid learning days

Role Description This is a remote position. Do you enjoy keeping projects moving, aligning people and systems, and turning complex coordination into seamless execution? Want a role where your organization and follow-through directly support programs that make a real impact? You’ll have the flexibility to work remotely, support a growing team, and help deliver initiatives that matter. If you’re detail-oriented, proactive, and thrive in a fast-moving, multi-project environment, this opportunity could be a perfect fit for you. The Role: Project Management Specialist Imagine being the central hub that keeps everything on track. You’re not just updating spreadsheets; you’re coordinating volunteers, aligning teams, and ensuring projects run smoothly from start to finish. When new inquiries come in, you match them to the right opportunities. When deadlines approach, you’re already following up and keeping everyone aligned. When systems need improvement, you step in and make them better. You don’t just track tasks; you create structure and momentum. You keep communication clear, ensure nothing falls through the cracks, and help projects move forward on time. And when priorities shift, you adapt—refining processes and keeping the team focused and efficient. What Your Days Might Look Like: - Volunteer Coordination - Respond to messages from people and groups who want to volunteer - Collect important details like group size, skills, and preferred dates - Keep records of all volunteer inquiries and schedules - Match volunteers with the right activities based on their skills and availability - Schedule visits and confirm all details ahead of time - Share important information like directions, expectations, and tasks - Make sure all required forms are completed before visits - Coordinate with staff to prepare for upcoming volunteer activities - Send thank-you messages and surveys after visits, and keep records updated - Administrative Support - Assist the leadership team with daily tasks - Organize files and keep digital documents easy to find (Google Drive) - Help create and maintain internal guides and processes - Research and set up better ways of working when needed - Keep systems and documents updated and organized - Project Coordination - Help manage different projects across volunteers and programs - Update and track tasks using tools like Monday.com - Monitor deadlines and make sure projects stay on schedule - Communicate with team members and external partners - Prepare notes and documents for planning - Follow up to ensure tasks are completed on time - Systems & Tools Support - Help manage and maintain tools like Monday.com and Salesforce - Learn and use new tools as needed - Support onboarding and help the team adapt to new systems - Set up dashboards and tracking systems to improve workflows Qualifications - You can manage multiple projects, timelines, and stakeholders at once - You’re highly organized, detail-oriented, and reliable with follow-through - You’re comfortable with project management tools and quick to learn new systems - You communicate clearly with teams, partners, and volunteers - You stay proactive, keep things moving, and adapt under pressure - You are willing to work in a US time zone schedule Requirements - You can secure the required technical setup, including: - At least a 720p HD webcam - A noise-canceling headset - A primary internet connection of at least 25 Mbps - A backup laptop, backup internet device, and backup power source - A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM - A backup computer with at least Intel Core i3 and 4 GB RAM Benefits - We pay you fairly and on time - We provide prepaid HMO coverage for your peace of mind - We help you grow with tools, training, and honest feedback - We celebrate your wins - And above all, we actually care Company Description At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that genuinely supports you, and you’ll see the impact of your work in real, tangible ways that matter to the people you work with. We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making. Ready to be part of something that matters? Apply now and start your journey with ClearDesk. Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com). Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.

• Own and drive key project management activities that support cross-functional teams delivering digital health solutions (e.g., patient screeners, CTMS, eSource platforms). • Build, maintain, and evolve project plans to ensure seamless execution across timelines, budgets, and quality expectations. • Coordinate across internal teams and external partners to keep everyone aligned, informed, and moving forward. • Develop clear, insightful project reports and status updates that keep stakeholders engaged and informed. • Support project financial management through analysis, tracking, and collaboration with functional leads. • Synthesize inputs from across teams to ensure deliverables are completed efficiently and effectively. • Ensure all activities meet regulatory standards, SOPs, ICH-GCP guidelines, and project-specific requirements.