• Lead business requirements from Ops and communicate requirements to cross-functional teams, facilitate discussion and influence system design, architecture, and prioritization to get Ops requirements on the respective cross-functional teams’ roadmap • Collaborate with Product Management and other cross-functional stakeholders, including Engineering, Data Science, Data Analytics, and Shared Services, to drive alignment on overall business goals and requirements and establish an operating rhythm to optimize product and process improvements while fostering innovation • Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from an operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost • Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape • Be a champion of a data-driven decision making approach and culture to drive continuous performance improvement • Lead Tools and Technical system and design changes across all the operational lines • Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement • Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization • Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization • Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects • Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement

• Retrieve each truck driver’s daily load sheets from a MS Outlook inbox • Check-off the daily “received” sheet (which highlights any missing load sheets) • Save & organize the files (load sheets, pictures, etc.) into the MS OneDrive folders • Enter the data from the daily load sheets into our MS Excel “Tracker” docs • Update the inventory stats in the MS Excel “Trackers” • Update driver utilization stats in the MS Excel “Trackers” • Use the Tracker data to create accurate invoices in QuickBooks Online • Create/set up new customer accounts in QuickBooks Online, as needed • Send invoices with standard phrasing (using the “Canned Billing Phrases” doc) • Charge [secured, encrypted] credit cards to process a payment, where applicable • Log issues/items where you need clarifications/answers in order to move forward • Review the issues log for our internal teams’ clarifications/answers back to you • Comb through Trackers to look for any missing data or missed billings • Close-out (“green check”) all inbox items (the LS@ inbox & the Billing@ inbox) • Close-out any open issues in the issues log for closure • Populate data into a few MS Excel reports to be reviewed by the internal team • Carefully review all load sheets and billing entries (again, looking for missed items) • Organize OneDrive folders for upcoming weeks/months • Comb-thru Trackers & inboxes (looking for any missed/open-items still outstanding)

Role Description VOA is seeking an Operations Support Intern to support the Office of the Chief Operating Officer (COO). This supporting role offers the selected candidate an exciting opportunity to be responsible for driving operational and execution excellence within the office of a C-Suite executive. This position offers tangible work experience in a collaborative environment where the person in this role will receive personalized training & development opportunities to gain core skills for launching and accelerating a professional career. The purpose of this position is to mentor and develop talented individuals with strong leadership potential, strive for excellence, moxie and level of commitment to continuous learning and strategic thinking capability. - This position is part-time (up to 29 hours per week). - The position extends the opportunity for a fully remote work schedule. - The internship is unpaid; however, a stipend is provided. Primary Responsibilities: - Support day-to-day administrative tasks such as data entry, surveys, filing, Quadient expenses and reimbursement processing, filing & documentation for overall operational efficiency. - Conduct research and due diligence in support of major project-related initiatives and strategies. - Plan & host cultural and fun office activities. - Participate in structured learning opportunities aimed at providing a comprehensive understanding of operational processes within VOA. - Engage in training sessions and workshops designed to enhance skills relevant to administrative support. - Assist departmental staff members in their tasks, allowing exposure to various operational facets while working closely under their guidance. - Collaborate with the team to identify areas for process enhancement or optimization. - Support ongoing projects within the Operations department by providing administrative assistance, organizing project-related documents, and ensuring seamless communication among team members involved. - Assist in maintaining communication channels within the department, including responding to inquiries, drafting emails, and updating internal documents or databases. Qualifications - A natural self-starter with the ability to drive projects along and achieve results in a virtual and complex work environment. - A proactive questioner and contributor who wants to make an impact. - Enthusiasm to learn leadership, influencing, communication, advocacy and collaboration. - Eagerness to learn project management, business acumen and critical analytical skills. - Zeal to learn how to promote positive change through innovation and creativity. - Knowledge and skills in Microsoft applications, Google Suite and other web-based apps. - Passion for making the world a better place. - Commitment to inclusive and collaborative team culture; geographic/cultural knowledge and/or experience. - Ability to prioritize, multi-task, stay organized and meet deadlines. Requirements - Physical Capabilities: - Lifting: Requires lifting materials up to 10 lbs. - Ability to stand or sit at a computer for prolonged periods. - Working Conditions: - The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - This position will take place primarily in an office setting. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience - Applicants seeking a degree in Business Administration - or a related field - are encouraged to apply. - Currently enrolled in a Bachelor’s degree program. Company Description Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. VOA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Volunteers of America does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status or on any other basis prohibited by applicable law.

• Execute recurring tasks on time and with precision • Follow step by step the daily, weekly, monthly and quarterly already created SOPs • Update daily on your actions executed in a brief but precise list • Update existing SOPs • Continuosly find ways to simplify, refine, and update our SOPs • SOPs are the operating system of our company and you will own them and refine them like an infinite game • Automate processes • You will find ways to simplify, eliminate or automate existing and new processes • Example: from manual paypal payments -> to automatically scheduled wise.com monthly payments • You geek out thinking of ways to do more with less and bring a learning attitude towards Zapier and no-code • Liaise with our 4 Topic Experts on inquiries regarding their monthly group coaching calls • … and a can-do attitude with other managerial tasks required as we grow the organization