• Own day-to-day administration and optimization of core GTM systems (e.g., Salesforce, marketing automation, customer success platforms, revenue/billing tools) • Own system configuration, change management, and release processes to ensure reliability and minimize business disruption • Establish and enforce data governance, system standards, and best practices across GTM tools • Support the definition and maintenance of key GTM metrics, fields, and data models • Analyze existing GTM processes to identify opportunities for automation, standardization, and efficiency • Balance flexibility for the business with the need for system discipline and long-term scalability • Act as a trusted partner for leaders by translating business strategy into system architecture and workflows

• Administer and maintain Active Directory (AD), including: • User and group management • Organizational Units (OUs) • Group Policies (GPOs) • Access rights and permissions • Manage user access and permissions across systems, applications, and network resources following the principle of least privilege • Create, modify, and deactivate user accounts; manage onboarding and offboarding processes • Administer Google Workspace (Google Admin Console): • User and group management • Security settings and access controls • Email, Drive, and application permissions • Implement and enforce password policies and security controls, including: • Password complexity and rotation policies • Multi-Factor Authentication (MFA) • Account lockout policies • Monitor system access and security logs; identify and respond to potential security risks • Ensure compliance with internal security standards and IT best practices • Troubleshoot access, authentication, and permission-related issues • Collaborate with IT and security teams to improve infrastructure security and reliability

• Serve as the primary administrator and subject matter expert for Salesforce, supporting Sales, Customer Success, Providers, Finance, and Member Services. • Own administration and user support for related GTM systems (e.g., CS platforms, ticketing systems, billing tools, or customer engagement platforms). • Manage user access, roles, permissions, profiles, and licenses across platforms. • Build and maintain reports, dashboards, and workflows to support team performance and decision-making. • Create and manage custom Salesforce objects, fields, formulas, validation rules, and page layouts. • Implement process automation and system workflows using Salesforce Flows, Process Builder, and other relevant tools. • Maintain data integrity across systems through imports, deduplication, and ongoing audits. • Collaborate with cross-functional stakeholders to understand evolving business needs and translate them into scalable system configurations. • Troubleshoot and resolve user-reported issues, system errors, and integration gaps. • Keep documentation of system architecture, processes, and configurations up to date. • Stay current on platform best practices, upcoming releases, and opportunities to enhance functionality across tools.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior IT Operations Engineer II, you will ensure that the organization’s IT infrastructure and systems remain reliable, secure, and performing at peak efficiency. This role sits at the intersection of traditional systems administration and modern DevOps, focusing on maintaining uptime, automating manual processes, and supporting the scalability of digital services while upholding rigorous compliance standards. You are responsible for the health and stability of our production environments. You will be a key driver in defining, documenting, and implementing Standard Operating Procedures (SOPs) across all critical IT systems. Beyond reactive troubleshooting, you will proactively design resilient systems that prevent issues before they occur, championing a culture of continuous improvement through automation and the mentorship of junior engineers. As a strategic partner to Product, Engineering, and Security teams, you will define and implement standard operating procedures for monitoring, disaster recovery, and change management, ensuring all systems remain robust, scalable, and fully audit-ready (ITGC, SOX, SOC II Type II, NIST, etc.). Primary Duties - Hybrid Infrastructure & Identity Development: Develop and deploy high-availability cloud computing architectures, spearheading critical initiatives including on-premise AD to Microsoft Entra migration, modernizing complex cloud network engineering. - Automation & Modernization: Drive operational efficiency by replacing manual intervention, leveraging advanced scripting (PowerShell, Python) to build scalable, self-healing production environments. Develop, modernize and manage the current VDI / Computing infrastructure in Azure. - System Reliability & Incident Governance: Lead the health of global systems through advanced observability (Datadog, Wiz, Sumo Logic), serving as the main contact for incident response, root-cause analysis (RCA), and the evolution of proactive monitoring frameworks. - Security, Compliance & Audit Readiness: Safeguard organizational assets by governing firewalls, automated patching, and security monitoring to ensure audit-readiness for ITGC, SOX, and SOC II Type II standards. - Resilience & Technical Standardization: Develop and validate robust Disaster Recovery (DR) and business continuity strategies to guarantee zero-downtime operations, supported by a comprehensive library of technical documentation and Standard Operating Procedures (SOPs). Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field. - 6+ years of experience in IT operations or similar roles with demonstrated expertise in system administration and cloud network management. - Strong analytical and problem-solving skills, with a focus on user satisfaction and system efficiency. Requirements - Strong proficiency in managing IT infrastructure and services, including security, network, and systems administration. - Experience with IT compliance frameworks and security protocols. - Excellent communication and interpersonal skills to effectively support and collaborate with various departments. - Experience leading complex projects, proactively identifying infrastructure gaps and driving solutions. - Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. - Availability for on-call duties 24x7 as necessary. Benefits - Flexible work schedules and the ability to work remotely are available for many roles. - Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners. - Robust time-off plan (21 days of PTO in your first year). - Two paid volunteer days and 11 paid holidays. - 12 weeks paid parental leave for all new parents. - Six weeks paid sabbatical after six years of service. - Educational Assistant Program and Clinical Employee Reimbursement Program. - 401(k) with up to 4% match. - Stock options. - And much more! Company Description Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.