Bilingual Customer Service Representative Trusted Senior Specialists Location: Remote About Trusted Senior Specialists In 2005, Michael and Melinda Wilhelm founded Trusted Senior Specialists, an Integrity company headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. For more information, visit www.trustedseniorspecialists.com. Job Summary Trusted Senior Specialists, a distinguished provider in the Life and Health Insurance industry, is actively seeking a Customer Service Representative who will be responsible for organizing, overseeing, and providing support to our clients. The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional, courteous, and timely manner. You will assist our clients by submitting claims to carriers, changing primary care doctors, assisting clients with their questions, and more. Primary Responsibilities: - Manage large amounts of inbound and/or outbound calls in a timely manner - Follow communication scripts, prompts, call flows when handling different topics - Identify customer’s need and clarify information - Seize opportunities to schedule appointments, where applicable - Keep records of all conversations in our call center database in a comprehensible manner - Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. - Ability to adapt and respond to different types of characters - Ability to work well in a structured work setting and adhere to a daily schedule - Work closely with Call Center Managers to promptly resolve issues - Handle complaints professionally - Meet personal/team/site qualitative and quantitative targets - Assist customers with finding/changing doctors, and ordering ID cards - Assist insured’s with disputing bills, filing grievances and appeals - Set up gym membership programs - Assist in submitting initial applications for Medicare and/or Social Security benefits - Strong attention to detail with excellent time management and decision-making skills Primary Skills & Requirements: - Bilingual (Required) - Spanish and English - Strong written and verbal communication - Customer Service Experience - Eager and willing to learn - Have compassion and a strong work ethic - Have strong communication skills and computer literacy Benefits: - Eligible for benefit plans on the 1st of the month following date of hire - Eligible for our 401K retirement plan the 1st of the month following 30 days of employment - Eligible for a total of 12 days of paid personal time off - Eligible for 11 Company-paid Holidays immediately - Employee Referral Bonus Compensation: The general pay scale for this open position is $15-$16/hour. Total compensation package for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location. About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care. Key Responsibilities - Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care. - Member Outreach: Utilize all available resources to connect with and engage “hard-to-reach” members. - Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs. - Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record. - Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Resource Connection: Identify and connect members with health plan benefits and community resources. - Regulatory Compliance: Meet regulatory requirements within specified timelines. - Consults with the Care Manager RN within the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making - Collaborates and leverages the Care Manager RN clinical expertise to ensure members’ needs are adequately addressed. - Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions - Performance Metrics: Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements. - Professional Conduct: Conduct oneself with integrity, professionalism, and self-direction. - Care Management Knowledge: Experience or willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Community Resources: Familiarity with community resources and services. - Healthcare Technology: Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Collaboration: Maintain strong collaborative and professional relationships with members and colleagues. - Communication Skills: Communicate effectively, both verbally and in writing. - Customer Service: Excellent customer service and engagement skills. Required Qualifications - 2+ years of experience in a health-related field - 2+ years of customer service experience - Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and ability to effectively utilize these tools within the CMS role. - Work Environment: Access to a private, dedicated space to conduct work effectively to meet the requirements of the position. Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health - Experience conducting health-related assessments and facilitating the care planning processes - Bilingual skills, especially English-Spanish Education Required: - Associate’s degree with relevant experience in a health care-related field Or - Practical Nurse degree/certificate with active state licensure. Preferred: - Bachelor’s degree in healthcare or a related field Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Keep Growing with Nutrafol We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow. About You: We are seeking a remote Customer Experience Associate to join our rapidly growing team to provide a high-level and empathetic customer experience at Nutrafol! In this role, you will play an active role in enhancing the overall customer experience and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. This role is open to candidates based in the Pacific time zone. Work schedule will be: 9am-6pm PST, with at least 1 weekend day of availability: Sunday-Thursday schedule Responsibilities: - Answer customer calls and reply to email inquiries in a fast-paced environment. - Act as a point of escalation for complex customer and process issues. - Resolve high-priority customer escalation. - Assist customers with navigating the Nutrafol website. - Become an expert on our product. - Think quickly on your feet to customize creative solutions. - Prioritize daily tasks and direct assignments to aid in maximizing efficiency. - Manage Ad-hoc projects as needed. - Take on additional responsibilities and training to improve overall customer experiences. Requirements: - 1-3 years in a customer experience-related role; e-commerce or startup preferred. - Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products. - Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer. - Demonstrated positive approach toward customers. - You have a passion for understanding problems and are solution-oriented. - You have a head for science as it pertains to health and wellness. - You are a self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small. - You’re a people person and you truly enjoy making someone smile. - Bilingual in English/Spanish preferred. Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package. Salary Range: $50,000—$55,000 USD Perks & Benefits - Fully remote work experience - Comprehensive medical, dental, and vision package, including FSA program - 401K with employer match - Quarterly Bonus Program - Flexible PTO - Two company-wide wellness breaks every day - Free lunch on us every Tuesday and Thursday via Seamless/Grubhub - Monthly wellness stipend - Monthly internet stipend - Monthly cell phone stipend - Annual learning & development stipend - Wellness Program, including virtual Wellness Sessions - Free meditation app membership (Headspace) - Free Nutrafol subscription - Pet insurance discounts and benefits California residents may review our CCPA notice here.

Position Summary: The Patient Success Specialist will work with all patient-specific eligibility verifications with payers, claim submissions/ investigations, product grid and analysis of the current patient status and manage various reporting functions. The candidate must ensure strong organization, including strict adherence guidelines and regulatory requirements. The current role is a key contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. Establish priorities, ability to multi-task accordingly. Confer with Management to determine the progress of work and to provide information on changes. Primary Responsibilities: - Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations. - Address and resolve assigned inquiries with a sense of urgency. These include but are not limited to patients, sales team, clinic, and executive inquiries and/or escalations. - Ensures timely closure of escalation cases using email, phone, or salesforce.com - Adhere to pre-established guidelines and specific instructions and training, to effectively perform the functions of the job. - Review standard operating procedures for common departmental tasks/duties. - Other duties as assigned by Management. - Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. - Owning the second level line of escalation to our patient billing call center agents and field teams. - Responsible for patient outreach effort to resolve escalated issues using all forms of communication (SMS, email, phone) - Participates with operational programs, projects and initiatives that help drive the sustaining business forward through patient resolution. - Keeps key internal leaders and other stakeholders apprised of the escalation status. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. Qualifications: - Bachelor’s degree or equivalent experience - Experience with medical billing and coding, preferably in a skilled nursing environment - Excellent customer service skills and phone manner - Ability to manage stress in a fast-paced environment - Strong knowledge of Medicare and Medicaid practices - Minimum 2 years of Call Center experience in an inbound and outbound capacity. - Minimum 2 years salesforce.com experience OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page