Position Summary: The Patient Success Specialist will work with all patient-specific eligibility verifications with payers, claim submissions/ investigations, product grid and analysis of the current patient status and manage various reporting functions. The candidate must ensure strong organization, including strict adherence guidelines and regulatory requirements. The current role is a key contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. Establish priorities, ability to multi-task accordingly. Confer with Management to determine the progress of work and to provide information on changes. Primary Responsibilities: - Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations. - Address and resolve assigned inquiries with a sense of urgency. These include but are not limited to patients, sales team, clinic, and executive inquiries and/or escalations. - Ensures timely closure of escalation cases using email, phone, or salesforce.com - Adhere to pre-established guidelines and specific instructions and training, to effectively perform the functions of the job. - Review standard operating procedures for common departmental tasks/duties. - Other duties as assigned by Management. - Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. - Owning the second level line of escalation to our patient billing call center agents and field teams. - Responsible for patient outreach effort to resolve escalated issues using all forms of communication (SMS, email, phone) - Participates with operational programs, projects and initiatives that help drive the sustaining business forward through patient resolution. - Keeps key internal leaders and other stakeholders apprised of the escalation status. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. Qualifications: - Bachelor’s degree or equivalent experience - Experience with medical billing and coding, preferably in a skilled nursing environment - Excellent customer service skills and phone manner - Ability to manage stress in a fast-paced environment - Strong knowledge of Medicare and Medicaid practices - Minimum 2 years of Call Center experience in an inbound and outbound capacity. - Minimum 2 years salesforce.com experience OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description The Customer Relations Representative provides support to Parcel Pending by assisting customers with registration issues, missing packages, billing questions, courier coordination, and general inquiries. The role requires strong empathy, clear communication, integrity in productivity, and the ability to work remotely with high-speed internet. Candidates must have at least one year of customer service experience and be available for flexible scheduling between 4 AM–9 PM PST, Monday through Friday. Benefits include comprehensive insurance, paid time off, retirement plans, and professional development opportunities. As a Customer Relations Rep. you will be responsible for things like: - Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team. - Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff. - Must have integrity about time management, productivity, and team interactions. Qualifications To be a successful Customer Relations Rep.: - You must have high speed internet and a quiet place to work at home, free from distractions. - Be willing to work full-time, position requires working anytime from 4am to 9pm PST, Monday through Friday. - Have 1+ years of previous customer service experience. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. ​Help shape the future of customer communications. Apply now. #LI-NB1 Additional Information We come from diverse backgrounds, work in different countries, hold different positions, and think in different ways. But what binds us together as a community is our passion for our work and our desire to make meaningful connections for our customers.​ ​​We are looking forward to making a connection with YOU soon. ​ Be epic. Together. / Because connection matters. Click HERE to learn more about Parcel Pending! Rewards & Benefits - Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. - Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. - Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. - Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. - Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. - Compensation: USD 15.38 - USD 21.98 - hourly

• Own the logo and revenue renewal for an assigned portfolio of customer accounts • Build and maintain trusted relationships with key stakeholders across the customer lifecycle • Serve as the internal voice of the customer and advocate for customer needs in planning, delivery, and product feedback • Partner with Sales to ensure seamless transitions between onboarding, adoption, and renewal • Monitor customer health scores, usage data, and engagement signals to anticipate risk and proactively intervene • Conduct regular business reviews and renewal readiness checkpoints with each customer • Coordinate onboarding and technical delivery with assigned Solutions Architect • Support configuration, hygiene, and issue resolution in partnership with the Shared Success team • Act as an expert resource in Bugcrowd’s solutions, educating customers on product capabilities relevant to their unique business cases • Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, aging submissions and other opportunities • Understand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers • Collaborate with Paid Program Managers (where applicable) to support delivery of Enhanced and Premier service tiers • Document and maintain account plans, customer profiles, and success metrics in Gainsight and Salesforce

• Answer customer calls and reply to email inquiries in a fast-paced environment. • Act as a point of escalation for complex customer and process issues. • Resolve high-priority customer escalation. • Assist customers with navigating the Nutrafol website. • Become an expert on our product. • Think quickly on your feet to customize creative solutions. • Prioritize daily tasks and direct assignments to aid in maximizing efficiency. • Manage Ad-hoc projects as needed. • Take on additional responsibilities and training to improve overall customer experiences.