Role Overview As Senior Director, Account Management you will be accountable for Sodexo’s largest and most complex Healthcare client relationships—enterprise accounts with $50M+ annual revenue, typically spanning multiple sites, multiple services, and system-level stakeholder groups. You will serve as the senior relationship leader and trusted advisor to client executives, owning enterprise governance, escalation resolution, and a multi-year plan to expand share of wallet and strengthen client confidence. This is a strategic role for a leader who can operate in high-complexity environments, influence senior internal and client stakeholders, and translate client priorities into a clear roadmap for growth and measurable outcomes—working in close partnership with Operations and collaborating with Sales when qualified opportunities emerge. This is a remote role with up to 50% travel to client sites (regional alignment considered). Incentives Comprehensive benefit package, commission plan, vehicle allowance, remote home office with travel opportunities. What You'll Do Own the enterprise client relationship (single $50M+ account) - Serve as the primary executive relationship owner for the account; build deep, durable partnerships across the client’s C-suite and system leadership. - Develop and lead a 1–3-year enterprise account strategy aligned to client priorities, system initiatives, and Sodexo growth objectives. Chair governance and resolve escalations - Chair executive governance (e.g., steering committees, executive business reviews) with clear agendas, decisions, actions, and follow-through. - Own escalation resolution: lead complex issues to closure by aligning internal leaders, clarifying decision rights, and maintaining client trust. Drive share of wallet expansion - Identify and shape growth opportunities across sites and services; build the internal “case for change,” align delivery capability, and position value for the client. - Qualify opportunities and engage Sales when ready—partnering closely while maintaining accountability for the overall client relationship and strategy. - Build and maintain a forward-looking growth roadmap and pipeline narrative for senior leadership visibility. Enable client satisfaction and enterprise confidence - Establish proactive voice-of-client loops and use satisfaction signals to drive action across internal teams. - Package and communicate value with executive-ready storytelling (outcomes, impact, innovation, risk mitigation, and success stories). Lead contract stewardship and renewal readiness - Maintain oversight of contract governance, obligations, change controls, and compliance with key Sodexo programs. - Own renewal readiness and account health, partnering with Sales as needed during formal renewal / procurement cycles. Mobilize cross-functional execution - Partner with a senior operational counterpart to ensure alignment on priorities and performance. - Coordinate effectively across Sales, Operations, Finance, OpEx, Marketing, and other functions to deliver outcomes. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - 10+ years of progressive experience in enterprise account management, strategic client partnerships, customer success, or complex commercial roles (Healthcare preferred). - Demonstrated success leading large, multi-site, highly complex client relationships with senior executive stakeholders. - Proven ability to chair executive governance, manage high-stakes escalations, and drive decisions through ambiguity. - Strong commercial acumen and ability to build share-of-wallet expansion strategies and translate them into executable roadmaps. - Experience with complex contract structures, contract stewardship, change controls, and procurement/renewal dynamics. - Exceptional executive presence, communication, and stakeholder management—able to influence without authority across senior internal and external leaders. - Proficiency with CRM tools (e.g., Salesforce) and comfort using data to tell a clear story (value, risk, satisfaction, growth pipeline). Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 10 yearsMinimum Functional Experience – 7 years

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a Director of Business Development to join our Wound Care Division team! In this position you will be responsible for growing specific sales territories in metropolitan markets by implementing strategic marketing strategies selling the company’s services to enhance the overall success and growth of the company; maximizing success through contractual agreements along with coaching a designated team of Sales Representatives and Clinical Specialists in the assigned market to meet company growth goals and targets with sales leadership expertise and mentoring skills to increase sales performance. This position pays between $100k/yr. – $120k/yr., depending on related experience and state hired in, plus bonus opportunity. Registered Nurse preferred Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Assesses business potential, competitor activity, sales coverage, liaison needs and sales strategy for hospitals in assigned metropolitan markets - Contacts key personnel in hospital systems to qualify for the hospital’s account determine appropriate sales strategy and implement with Rotech Location - Keep updated on industry and market place trends - Model effective leadership skills to attain regional goals and budget results - Perform frequent field days with designated Sales Representatives - Provide strategic sales leadership, training and mentoring to designated Sales Representatives and/or Liaisons - Travel extensively via airplane and/or vehicle - Works with management to implement sales tools and best practices - Performs other duties as assigned Travel - Travel extensively via airplane and/or vehicle Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Bachelor’s degree - Five years’ experience in Wound Care DME sales or healthcare industry sales; preferred Skills, Knowledge and Abilities - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Understand sales analysis, revenue management and basic corporate financial structure - Work independently and as part of a team Physical Demands - Lift and carry up to 50lbs during travel - Requires sitting, walking, standing, talking or listening - Requires close vision to small print on computer / tablet and or paperwork Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Word and Excel - Office equipment; fax machine, copier, printer, phone and computer / tablet Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. Position Summary: ultrafocused – Work together to fearlessly uncover new possibilities The Director, Head of Global Medical Information is responsible for setting the strategic direction, operational excellence, and scientific rigor of Ultragenyx’s global medical information function. This leader ensures the accurate, balanced, and timely communication of scientific information to healthcare professionals, patients, and internal stakeholders across Ultragenyx’s rare disease portfolio. Reporting to the Head of Scientific Communications, the Director oversees both internal team members and external vendor partners, while contributing directly to the development and review of scientific materials. This “player–coach” role is critical to ensuring inspection ready medical information operations, compliant scientific exchange, and seamless alignment with Medical Affairs, Regulatory, Pharmacovigilance, Legal, and Commercial partners. Work Model: Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed. Responsibilities: Global Medical Information Leadership - Lead the global medical information strategy and operations, ensuring compliant, evidence based responses to unsolicited inquiries from HCPs, patients, and internal teams. - Oversee creation, review, and maintenance of global standard response letters, FAQs, and medical information resources across marketed and pipeline programs. - Ensure all materials remain scientifically current, aligned with evolving data, and consistent with regulatory expectations globally. Inquiry Management & Vendor Oversight - Provide strategic direction and quality oversight for outsourced medical information contact center operations. - Define performance standards, service metrics, and quality management processes for vendor partners. - Ensure clear triage pathways and timely escalation of complex scientific inquiries to internal experts. - Monitor inquiry trends to identify emerging knowledge gaps, safety issues, or reputational risks. - Maintain inspection readiness for all medical information systems, processes, and documentation. Medical Review & Scientific Governance - Serve as Medical reviewer within the Medical–Legal–Regulatory process for assigned assets. - Provide scientific review of medical information materials, HCP resources, training content, and other scientific communications. - Ensure all externally facing materials are accurate, balanced, and aligned with current evidence and regulatory guidance. - Guide the appropriate handling of off label and unsolicited scientific inquiries. Scientific Content Strategy - Govern the scientific accuracy and consistency of all medical information content. - Partner with Medical Affairs subject matter experts to ensure response materials reflect the company’s scientific narrative. - Align medical information with publications, field medical materials, and medical education strategies. - Maintain and govern the MI scientific response library supporting global field medical consistency. Cross Functional Partnerships - Represent Medical Information on cross functional product teams for marketed and pipeline assets. - Collaborate with Pharmacovigilance on identification and triage of safety related information. - Work closely with Regulatory, Legal, and Compliance to ensure adherence to global guidelines governing scientific exchange. - Partner with Scientific Communications to ensure coherent scientific messaging across channels. Insights Generation & Strategic Input - Analyze inquiry trends to identify emerging scientific questions, evidence gaps, and opportunities to strengthen the scientific narrative. - Translate insights into actionable recommendations for Medical Affairs, Scientific Communications, and field medical teams. - Support development of publications, response materials, and educational initiatives informed by inquiry derived insights. Launch Readiness - Lead medical information preparations for product launches, including core response materials, anticipated inquiry matrices, and alignment with field medical and Medical Affairs launch plans. Requirements: - Advanced degree in life sciences, pharmacy, or medicine (PharmD, PhD, MD, or equivalent), with rare disease experience strongly preferred. - 10+ years of experience in pharmaceutical or biotechnology industry roles, including at least 7 years of experience in Medical Information. - Demonstrated experience leading or managing a Medical Information function or major Medical Information program, including oversight of inquiry management processes and scientific response content. - Experience with medical information databases and inquiry management systems. - Experience supporting medical review of scientific materials within an MRC process. - Experience overseeing outsourced Medical Information contact center vendors strongly preferred. - Experience working cross-functionally with Regulatory, Pharmacovigilance, Legal, and Commercial teams. - Strong understanding of regulatory requirements governing medical information and scientific exchange. - Excellent written and verbal scientific communication skills. - Experience supporting product launches and pipeline programs. #LI-AL1 #LI-Remote The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location. This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment. Pay Range $210,500—$260,000 USD Full Time employees across the globe enjoy a range of benefits, including, but not limited to: · Generous vacation time and public holidays observed by the company · Volunteer days · Long term incentive and Employee stock purchase plans or equivalent offerings · Employee wellbeing benefits · Fitness reimbursement · Tuition sponsoring · Professional development plans * Benefits vary by region and country Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com. See our CCPA Employee and Applicant Privacy Notice. See our Privacy Policy. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! Product Marketing Director Department: Marketing Report to: CMO The Product Marketing Director (PMD) leads SuccessKPI’s global product marketing strategy, serving as the connective tissue between product, sales, marketing, and customer insight. This role defines and drives positioning, messaging, competitive intelligence, and go-to-market strategy to accelerate category leadership, demand generation, and revenue growth. As both a strategist and hands-on contributor, the PMD translates product innovation into compelling market narratives, ensuring our solutions are differentiated, customer-centric, and commercially impactful. This role reports to the CMO and serves as a key market-facing evangelist for SuccessKPI. This role is an individual contributor with influence. Ideal for someone who is in a Senior Manager role and ready to move into a Director role. Job Location: Remote Work, USA. Candidates must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VA Why work for SuccessKPI:  - Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work - Opportunity to work for a fast-growth global company in the rapidly growing analytics space - Opportunity for career development and growth opportunities as we grow and scale - Opportunity to build industry relationships and work alongside seasoned industry experts - Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! What You’ll Do:   Product Marketing & Messaging Strategy - Strategy – Drive product marketing direction for SuccessKPI, collaborating closely with Product, Sales and other marketing functions including digital marketing, event marketing, and external consultants. - Product Roadmap – Partner with the Product organization to help shape product strategy and roadmap priorities based on competitive intelligence and market insights that create\ current and future market opportunities. - Market Opportunities – Develop a deep understanding of market trends, customer requirements, usage and buying behaviors, and the partner ecosystem to identify opportunities and drive demand for SuccessKPI solutions. - Analyst Relations – Lead SuccessKPI’s analyst relations strategy and interactions with key industry analyst firms. - Category Leadership – Develop market-leading initiatives that differentiate SuccessKPI globally through strategic partnerships (local and global), innovative campaigns, and an insight-led marketing approach. - Knowledge Creation – Educate the market on SuccessKPI’s technical value through demos, white-papers, workshops, presentations, technical blogs, and other thought leadership assets that drive engagement and visibility. - Sales Development – Develop product marketing strategies for new prospects and existing customers Organizational Enablement - Product and Go-To-Market Approach – Support and refine go-to-market initiatives in partnership with GTM teams by developing collateral, including case studies, web content, solution briefs, presentations, data sheets, sales playbooks, and whitepapers for global use. - Sales Enablement – Assist sales with target profiles, training programs, and sales tool kits. Analyze win/loss insights and syndicate best practices across the organization. - Insight-Led Marketing – Develop and operationalize an insight-led marketing framework that informs content and campaign strategy across the funnel from top-of-funnel engagement through to bottom-of-funnel conversion. - Event Enablement – Partner with events and tradeshows to shape messaging frameworks, keynote/panel execution, and supporting content to maximize event ROI and strengthen market positioning. - Engagement Activations – Support monthly webinars, case studies, and industry/product roundtables designed to drive engagement, education, and pipeline growth. Customer Insights and Research - Customer Insight – Gather and synthesize insights from customers and prospects to inform product roadmap prioritization, gap analysis, and differentiation strategy. - Customer Use Cases – Develop industry and solution-focused use cases, demo scenarios, and sandbox environments that showcase platform capabilities and reporting outcomes within a clear problem-solution framework. - Competitive Intelligence – Build competitive intelligence briefs and battlecards to guide sales strategy and inform marketing messaging. - Third-Party Market Research – Establish a recurring cadence of internal and external communications informed by industry research publications to drive organizational knowledge, sales enablement, and product innovation. - Customer Segmentation – Use customer, partner, and competitive research to influence product strategy and messaging. Develop customer personas and segmentation frameworks to support targeted product launches and campaign execution. What You’ll Bring:  - 8+ years of experience in product marketing and related marketing functions within the software industry, preferably within enterprise SAAS. - 5+ years working in the contact center industry is required - Ability to understand and articulate complex technical concepts and translate them into compelling, commercial, customer-focused communications - Data-driven, results-oriented, and experienced in using metrics to inform strategy and decision-making - Experience presenting product marketing plans and strategic concepts at board level - Excellent communication skills and the ability to collaborate effectively across diverse teams - Comfortable presenting to audiences virtually and in-person. - Proven ability to work independently with minimal supervision. - Demonstrated experience building credibility with and delivering results for product teams, sales teams and customers - Outstanding written and verbal communication skills - You share our values and work in alignment with them What Success Looks Like in Year 1: - By the end of the first year, the PMD will have: - Established clear, differentiated positioning and messaging across the SuccessKPI portfolio, aligned globally across Product, Sales, and Marketing. - Elevated SuccessKPI’s market presence through stronger analyst engagement and thought leadership initiatives. - Revised core content on the website and in sales-enablement assets (product datasheets, etc.) - Built a scalable go-to-market framework that strengthens product launches and improves sales enablement effectiveness. - Implemented a structured competitive intelligence and win/loss program that informs roadmap and revenue strategy. - Embedded customer insights and segmentation into product planning and campaign execution. - Demonstrated measurable impact on pipeline growth, sales velocity, and cross-sell opportunities About SuccessKPI Inc.: SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on SuccessKPI, please visit us at successkpi.com SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A