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Trusted Partner. Proven Results.
Executive Director, Client Delivery
Location
North Carolina
Posted
95 days ago
Salary
$126.7K - $188.8K / year
Seniority
Lead
Job Description
Executive Director, Client Delivery
Reinsurance Group of America, Incorporated
• Serves as the escalation point of contact for all delivery related issues • Responsible for client issue prioritization, resolution and communication • Assist in the development and oversee execution of the TAI Testing Program and the TAI Quality Assurance and Automation Program • Accountable for leading the team of Directors and/or Managers for all client delivery related processes • Lead cross-functional delivery teams, aligning them with organizational goals, and ensuring that client expectations are met or exceeded • Design, implement, and monitor functional metrics in order to track process effectiveness and quality across project delivery
Job Requirements
- 10+ years enterprise software implementation and delivery with strong Agile experience
- 2+ years in a Business Analysis/Product Owner or Software Quality Assurance role
- Experience in life and/or health insurance or reinsurance industries
Benefits
- Health insurance
- Retirement plans
- Annual bonus plan
- Long-term equity incentive plan
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#WeAreParamount on a mission to unleash the power of content… you in? We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture. Overview: The Sr Director, Coordinating Producer will be an innovative content leader, responsible for researching storylines, developing and coordinating content plans, and producing innovative and engaging coverage for all platforms for UFC, Zuffa and other combat sports. The role will manage and execute all aspects of field production for original content to maximizing the value of our UFC and Zuffa rights and the presentation of our events across Paramount and CBS Sports platforms. Responsibilities include oversight of content strategy and focus,content production, budgets, booking, scheduling, organizational management, and storyline research. This role will direct all field coverage, from set presence to on-location interviews, to deliver content for all platforms. This role will be responsible for planning and executing coverage of upcoming athlete access and related events, and managing development and delivery in partnership with contributors at Paramount as well as within UFC, Zuffa and their production teams. That will include, but is not limited to, serving as the lead on-site field producer, shooter and coordinating producer, as well as directing the editing and delivery of elements resulting from those shoots. In addition, this role will also be responsible for identifying human-interest and emerging storylines; gathering and organizing articles and other sources for background and story development; and evaluating and summarizing key points of content sources to enhance and support the coverage across platforms. The Sr. Director & Coordinating Producer will contribute to materials that provide editorial direction to multiple production personnel, and partner with cross-department contributors to ensure consistency, quality and reach of our newsgathering. This role requires extensive travel and is fully remote, but candidates based in or near Las Vegas are preferred due to the location of key events. Responsibilities include but are not limited to: - Develop and execute on UFC/Zuffa/Combat Sports content strategy, ensuring alignment with content leaders across CBS Sports & Paramount+ - Create clear plans that communicate to a broad base of stakeholders the original content and coverage plans for coverage surrounding upcoming events across platforms (Paramount+, CBS Sports HQ, YouTube, Social media) - Manage production arrangements for Combat Sports content creation; establishing production schedules up to and through the event; overseeing and controlling the flow of production assets for multiplatform production - Perform as the lead on-site field producer, including shooting and coordinating production, as well as editing and delivering elements resulting from those shoots for all platforms. - Work with production, programming, editorial and social leaders to develop and distribute on-demand and live content to UFC, Zuffa and other combat channels - Use exemplary sports and entertainment judgment to determine content ideas to increase market penetration, drive P+ subscriptions, and empower engagement across platforms - Use deep sports knowledge along with well-developed research techniques to identify and communicate key storylines related to the athletes and competitions to be featured in UFC & Zuffa events - Prepare and distribute research materials that uncover, amplify and recommend key topics, creative angles, and compelling storylines for content creation in multiple formats. Develop questions and produce interviews with key figures across our combat sports portfolio - Refine field and remote production operations to increase efficiency and reduce costs across the production schedule - Connect teams across programming, post-production, graphics, operations, editorial, research, and studio production to establish a “single team” mindset and ensure proficiency in workflow - Review content quality and production workflows to ensure consistency with the same standards and practices across the entire network of content including streaming networks, editorial, VOD extensions - all editorial, video production and distribution - Work with social media teams to maximize reach, build community, and drive YouTube growth Basic Qualifications: - Bachelor’s Degree in Journalism, or equivalent experience - 15+ years of experience managing, supervising or as a lead producer for a production unit - Experience leading high performing teams and building sustainable, positive culture - Extensive experience in field and remote production - Ability to shoot and manage field production, including remote transmission (LiveU/TVU) - Expert level knowledge of MMA and Boxing, particularly UFC and Zuffa - Strong knowledge of digital video production related techniques and systems - Available to travel extensively and work all shifts, including early mornings, weekends, overnights, and holidays Additional Qualifications: - Ability to create compelling sports content and execute ideas from concept to execution - Must possess well-developed research skills and editorial judgment - Must have exemplary communication skills, and demonstrate a keen attention to detail - Must have experience with a variety of approaches to research and newsgathering, including employing best practices for urgent and effective use of social media CBS Sports, a year-round leader in cross-platform sports coverage, broadcasts a portfolio of events on the CBS Television Network, including THE NFL ON CBS; college football, including the Big Ten ON CBS; college basketball, including the NCAA Division I Men's Basketball Championship; golf, including The Masters®, PGA Championship and PGA TOUR; soccer, including the UEFA Champions League and NWSL; and CBS SPORTS SPECTACULAR. In addition, the division includes CBS SPORTS NETWORK, the 24-hour cable home of CBS Sports which televises live sports programming throughout the year, including college football and basketball games, UEFA Champions League and Europa League action, Italy's Serie A matches, Concacaf national team competitions, as well as a full slate of original programming and studio coverage. CBS Sports also delivers an extensive lineup of global soccer coverage on Paramount+, including every UEFA club competition match, all Serie A matches as well as Concacaf national team competitions, and produces INSIDE THE NFL for Paramount+. CBS Sports Digital's multi-platform offerings include CBSSports.com and the CBS Sports apps for mobile and connected TV devices; the 24/7 streaming sports news network CBS Sports HQ; 247Sports; MaxPreps; CBS Sports fantasy games; and SportsLine. ADDITIONAL INFORMATION Hiring Salary Range: $160,000.00 - 180,000.00. The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible. What We Offer: - Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits - Generous paid time off. - An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams. - Opportunities for both on-site and virtual engagement events. - Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace. - Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount Paramount is an equal opportunity employer (EOE) including disability/vet. At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.
About the Role The Senior Partner Director expertly drives client outreach/prospecting and proposals, and actively works to convert new and existing partners to long-term strategic partnerships. This role contributes directly to revenue through individual and pod quota ownership. As a seller at Fetch, you’ll own complex sales cycles from outreach through close, identify opportunities, craft proposals, and build trusted executive-level relationships. You’ll partner with Account Managers to expand partnerships and collaborate with senior team members to refine your approach. You will set the standard for AI-driven selling using advanced tools for executive storytelling, predictive modeling, competitive position, and long-range planning. You’ll mentor others while shaping AI-enabled strategies and processes. This is a full-time role that can be held remotely in the New York and Chicago areas. This role requires on-site visits to clients in these markets. Role Responsibilities - Lead as a Subject Matter Expert for Data Partnerships and Fetch’s measurement and audience solutions for other sellers who are selling to suppliers directly. - Create prospect lists, engage executive and mid level agency contacts, leveraging LinkedIn, ZoomInfo, Salesforce, and/or attending industry events. - Contribute to a revenue quota focused on selling Fetch programmatic audience and measurement solutions. - Conduct high-impact presentations, roadshows, and education sessions to increase Fetch fluency across agency teams. - Build and manage a robust pipeline, leveraging outbound outreach, agency networking, and collaboration with internal teams. - Work with Industry Leads, Account Managers, and leadership to align strategies and insights into multi-stakeholder projects and partnerships. - Drive adoption of Fetch’s syndicated, custom, and contextual audience products across DSPs (TTD, Yahoo, StackAdapt, etc.). - Promote Fetch’s closed-loop measurement solutions via major platform C.API integrations. - Negotiate deal terms, finalize agreements, and ensure successful activation through internal handoff processes. - Develop trusted relationships with investment teams, programmatic leads, strategy groups, data buyers, and analytics teams within agencies. - Collaborate with Agency Partnerships and Brand Partnerships to align on joint account coverage and growth plans. - Interpret and articulate various data sets and use tools to generate insights. 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Oracle Supply Chain Director / Engagement Manager
ArganoArgano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
The Oracle Supply Chain Director / Engagement Manager plays a key leadership role within Argano’s Oracle Business Unit. This individual is responsible for shaping and executing industry-focused strategy, driving solution innovation, and supporting go-to-market efforts targeting wholesale distribution and supply chain-centric organizations. This role supports the transition of clients from on-premise ERP to Oracle Cloud applications, spanning ERP, SCM, CX, OTM, WMS and EPM in the supply chain space. High level knowledge of Oracle Cloud Infrastructure (OCI/OIC) is also required. This individual collaborates with clients, Oracle product teams, internal stakeholders, and Argano’s cross-functional teams to ensure that Argano’s Oracle solutions are tailored to solve industry-specific challenges. Ideal candidates will bring deep Oracle expertise, experience leading change management, and a consultative mindset to support projects ranging from medium privately held businesses to larger and up-market enterprises. KEY RESPONSIBILITIES Strategic Leadership & Industry Focus - Contribute to and evolve Argano’s strategy for the wholesale and supply chain vertical, identifying market shifts, client needs, and Oracle solution alignment. - Develop strategic IP, frameworks, and go-to-market content to differentiate Argano’s offerings in this space. - Collaborate with Oracle sales, product, and industry teams to co-develop and promote joint value propositions when called upon. Client Engagement & Solution Strategy - Act as an industry SME in client-facing roles including steering committees, solution design sessions, and executive presentations. - Guide clients through digital transformation journeys, specifically migrating from legacy on-prem ERP systems to Oracle Cloud. - Support change management planning and communication strategies where applicable. Sales Support & Business Development - Partner with Argano’s Sales and Pre-Sales teams to support RFPs, client workshops, estimation, statements of work and sales presentations. - Contribute to pipeline growth on new business opportunities by building trusted advisor relationships with prospective clients. - Help close business through effective industry experience contribution, solution design, delivery acumen, and executive presence. Delivery Leadership - Participate as an executive stakeholder in delivery engagements to ensure solution integrity and client satisfaction. - Serve as an escalation point and steering committee member for key client projects. - Ensure strategic alignment between delivery teams and the client's business goals. - Participate in and guide project PMO teams through methodology, resource, timeline, budget, and scope expectations aligning with the project statement of work. - Engage and assist the project managers as part of the project Governance team. MINIMUM QUALIFICATIONS Education - Bachelor’s degree in Business, Industrial Management, Supply Chain, or a related field required. - MBA or other relevant master’s degree preferred. Experience - 10+ years of experience in industry strategy, consulting, professional services, or solution leadership roles with a focus on wholesale distribution, supply chain, or logistics. - Deep hands-on experience with Oracle Cloud applications including ERP, SCM, and EPM. - Demonstrated success supporting or leading cloud transformation initiatives (OIC/OCI required). - Familiarity with mid to up-market business dynamics and solution delivery for both medium to large-sized enterprises. - Experience in change management or organizational readiness is highly beneficial. SKILLS & COMPETENCIES - Strategic Planning: Ability to define vertical strategy, assess market opportunities, and adapt to evolving industry needs. - Client Engagement: Strong consultative skills, executive presence, and ability to influence client decisions. - Oracle Expertise: Understanding of Oracle Cloud Infrastructure, ERP/SCM/EPM modules, and their applicability in wholesale, distribution, and supply chain environments. - Thought Leadership: Capable of authoring industry POVs, presenting at conferences, and representing Argano in executive forums. - Business Development: Experience supporting sales teams, building pipelines, and influencing deal closure. - Collaboration: Ability to work cross-functionally with marketing, sales, delivery, and alliances teams. - Deliverable Oversight: Ensure quality and timeliness of client-facing deliverables, including proposals, strategies, and transformation roadmaps. - Change Management: Experience guiding clients through process, technology, and organizational change. TRAVEL & WORK ELIGIBILITY - Travel is typically around 25% but up to 50% based on client and business needs. - Must be authorized to work in the U.S. without sponsorship now or in the future. Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Director, Customer Insights
SymphonyAISymphonyAI is a leading company in enterprise AI solutions, offering advanced technologies to help businesses across various industries achieve data-driven insights and innovation.
Introduction SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are now hiring a Director, Customer Insights to join our team! We are looking for a high-impact Director of Customer Insights who is equally at home in the boardroom and in the data. This is a senior client-facing leadership role embedded in one of our largest grocery retail accounts — a trusted advisor to executive stakeholders, a hands-on problem solver who rolls up their sleeves, and a builder of high-performing consulting teams. You will lead a team of Senior Managers and Managers across multiple stakeholder groups while personally owning the insights relationship in one Merchandising Pod. You will drive the customer-centric retailing agenda — translating loyalty data, behavioral analytics, and AI-driven signals into decisions that move the needle on merchandising (assortment & space), pricing, and promotions. The ideal candidate blends executive presence with genuine analytical curiosity, is energized by AI and what unlocks for retailers, and thrives in fast-moving, client-embedded consulting environments. Job Description WHAT YOU'LL DO: Executive Client Partnership - Serve as the senior thought partner and trusted advisor to grocery retail executives across multiple Categories/Lines of Business (LOBs). - Translate complex behavioral, loyalty, and merchandising data into clear narratives that drive executive decision-making. - Present insights and recommendations confidently to C-suite and senior retail stakeholders. - Build and sustain deep, durable client relationships that expand the scope and impact of our engagement. Team Leadership & Development - Lead, coach, and inspire a team of Senior Managers and Managers embedded across client Categories/Lines of Business (LOBs). - Set a high bar for consulting quality; modeling best-in-class work through your own Pod ownership. - Develop team capabilities in insight delivery, executive engagement, and commercial impact. - Foster a culture of ownership, innovation, and continuous improvement. Hands-On Analytics & Insight Delivery - Personally conduct deep-dive analyses into loyalty, customer, and merchandising data to uncover high-value opportunities. - Lead end-to-end analytical projects: from data acquisition and validation through synthesis and recommendation. - Apply structured problem-solving to ambiguous business questions — with a bias toward action and measurable outcome. - Champion the Identify–Activate–Realize (IAR) framework to ensure insights are activated and value is tracked. AI & Analytics Transformation - Guide clients along their analytics and AI transformation journey, helping them move from data to decisions at speed. - Actively champion adoption of AI-powered platforms and tools within client organizations. - Bring genuine curiosity about emerging AI capabilities, experimenting with tools and sharing what you learn. - Identify opportunities where AI and automation can unlock new insight or operational efficiency for the team and the client. Commercialization & Value Realization - Ensure insights are linked to measurable business outcomes; not just delivered, but activated. - Partner with internal teams to drive adoption of SymphonyAI tools and expand our solution footprint. - Contribute to account strategy and growth through deep client understanding and trusted executive relationships. WHO YOU ARE: You bring a rare combination: the credibility of a senior consultant, the honesty of a great analyst, and the curiosity of someone who gets genuinely excited about what AI makes possible. ▸ Executive Presence: Comfortable in front of a CTO, Chief Merchant, or VP of Merchandising. Listens as well as leads and knows how to shape a room. ▸ IC Drive: Doesn't just direct — does. Can conduct their own analysis, build a compelling story in PowerPoint, and present it the same week. ▸ AI Curiosity: Follows AI developments with genuine interest, experiments with new tools, and brings AI-forward thinking into client problems. ▸ Client Obsession: Builds relationships that go beyond the deliverable. Clients trust them because they understand the business, not just the data. ▸ Analytical Rigor: Digs into the 'why.' Comfortable with loyalty data, merchandising analytics, and BI tools — and sets a high bar for quality. ▸ Builder Mentality: Grows talent. Gives feedback, develops managers, and builds team cultures where people do their best work. WHAT YOU WILL BRING: Essential Desirable 10+ years in consulting, merchandising, category management, or insights roles MBA or Master's degree Direct client leadership in grocery retail accounts Background at a top-tier management consulting firm Proven success leading and developing consulting teams Hands-on SQL, Power BI, or Tableau capability Deep expertise with customer/loyalty data and behavioral analytics Experience with AI/ML-driven insights platforms Track record influencing senior executives Demonstrated experimentation with generative AI tools (ChatGPT, Claude, Gemini, etc.) Excellent executive storytelling and presentation skills Commercialization experience with analytic products or SaaS Bachelor's degree in Business, Analytics, or related field CPG or multi-banner retail environment experience Proven ability as both strategic leader and individual contributor About Us About Us: SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one. #LI-DC1 #LI-REMOTE



