• Respond to inquiries via Gorgias → Richpanel (chat & email) and Instagram/TikTok DMs • Handle order management, tracking, modifications, and cancellations • Manage returns, exchanges, and refunds with grace • Provide product guidance and personalized recommendations • Resolve shipping issues and coordinate with logistics partners • Turn challenging situations into positive experiences through empathetic problem-solving • Maintain our premium brand tone in all communications • Document feedback and identify patterns for improvement • Handle escalations and high-AOV/VIP customers with confidence

• The primary responsibilities include monitoring inbound emails, voicemails, and live chats • becoming a product expert in the Promoboxx platform • conducting 1:1 platform training • supporting our internal team members with platform questions or technical difficulties.

• Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat. • Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents. • Processing endorsements and cancellations for our agents and policyholders. • Other miscellaneous projects and administrative duties as needed.

• Respond to customer support issues and resolve them per SLAs. • Communicate professionally with customers according to PriceSpider standards. • Work cross-functionally to resolve issues promptly. • Escalate issues when necessary. • Manage inbound communication via telephone, email, support tickets, and customer portal. • Utilize knowledge of Wayvia products to resolve issues independently. • Guide customers on product benefits and enhancements. • Assist with reports and metrics. • Recommend best practices to customers. • Identify and communicate root cause issues professionally. • Convey support team needs and issues cross-functionally. • Recommend patterns of issues for the product roadmap. • Contribute to high-priority issues. • Adhere to customer support best practices and policies.