Role Description Here at NAF, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We are in the business of lending peace of mind, whenever, wherever, however. - Responsible for assigning and tracking Appraisal files and providing status updates on files when needed. - Ensure NAF requirements and timelines are met while providing a product that meets customer goals and USPAP requirements. - Communicating with Appraisers, Operations Staff and Mortgage Bankers. Communication typically occurs through email, telephone, and written correspondence. Qualifications - High school diploma or equivalent. - Excellent communication skills, both verbal and written. - Ability to meet deadlines. - Team player. - Adapt quickly to a rapidly changing environment. - Exhibit excellent computer skills. Knowledge of MS Outlook, MS Word, MS Excel, and Adobe is required. - Demonstrated ability to perform several complex tasks simultaneously and effectively. Requirements - Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands - Must be able to lift to ten pounds. - Primary functions require sufficient physical ability and mobility to work in an office setting. - To stand or sit for prolonged periods of time. - To occasionally stoop, bend, kneel, crouch, reach, and twist. - To lift, carry, push, and/or pull light to moderate amounts of weight. - To operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard. - To verbally communicate to exchange information. - VISION: See in the normal visual range with or without correction. - HEARING: Hear in the normal audio range with or without correction.

• Manage the day-to-day operations of the mortgage branch to ensure efficiency, accuracy, and compliance. • Supervise, train, and support branch staff, including processors, loan officers, and administrative personnel. • Monitor pipeline activity and workflow to ensure timely loan processing and closings. • Oversee compliance with NMLS requirements, state/federal lending regulations, and company policies. • Partner with corporate operations, underwriting, and compliance teams to resolve issues and improve processes. • Ensure customer service standards are consistently met by handling escalated client concerns promptly and professionally. • Prepare and analyze branch performance reports, identifying areas for improvement. • Implement and monitor internal controls, audits, and risk management practices. • Support branch manager and loan officers with recruiting, onboarding, and training initiatives. • Drive continuous process improvements to streamline branch operations and enhance customer/employee satisfaction.

• Gather and collect data from multiple internal and external sources • Analyze collected data and format it for easy understanding • Establish and maintain strong partnerships with cross functional teams • Ensure digital procedures are kept current and evaluate existing operational procedures • Tackle multiple projects, aggressive deadlines, and competing priorities • Manage exception of digital bots and quality assurance testing

Description Job Title: Assignment Coordinator Job Location: Fully Remote – equipment provided Job Type: Full-Time, Hourly, Non-exempt Compensation: $18/hour, paid weekly Reports To: Regional Manager Applicants must reside in the Eastern or Central Time Zones. Hours: EST 9am to 6pm CST 8am to 5pm Full-Time Benefits: - Paid Time Off and Paid Holidays - Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts - 401K with Company Match Frasco, Inc is seeking an energetic and organized individual for our Assignment Setup Department. This individual must thrive in a demanding environment, appreciate technology, and want to advance with a dynamic, fast-growing company. This candidate must have keen attention to detail and be an adaptive person. Essential job functions include, but are not limited to: - Manages sensitive client data and PII (Personally Identifiable Information) by ensuring the confidentiality and security of client information by adhering to data protection and company policies - Assesses referrals, inputs data, and assigns appropriate service to management in an accurate, efficient, and timely manner. - Collaborate with colleagues, managers, and sales staff to thoroughly analyze referrals and gain a clear understanding of client requirements - Achieves set productivity targets and maintains a low error rate, meeting the criteria established for the role after an initial probationary period. Requirements - Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and with appropriate tone across a variety of audiences - Able to communicate clearly and concisely with clients and internal individuals - Strong focus on accuracy and excellent organizational abilities - Ability to understand and interpret diverse types of documents - Proficiency in troubleshooting and resolving issues - Skills in extracting necessary information from various documents for case setup and database input - Capability to work independently while also contributing to team goals Education and Preferred Qualifications: - High School diploma or equivalent - Case Management experience Start your career with a leader in the investigations industry that is financially stable, experiencing considerable growth, and whose history spans over 60 years! Ready to make a difference? Apply now!All replies are confidentialEqual Opportunity Employer PM18