• Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments. • Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements. • Maintain clear communication with cross-functional teams and leadership during major incidents. • Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, Datadog, Log Analytics). • Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure. • Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact. • Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation. • Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. F5, Inc. seeks Engineer II in Seattle, WA: Job Duties: Design, implement, and maintain CI/CD pipelines for F5 products. Collaborate with cross-functional teams, including product development, QA, and operations, to ensure efficient and reliable software delivery. Troubleshoot and resolve issues related to CI/CD pipelines and infrastructure. Monitor and analyze CI/CD metrics and KPIs to identify areas for improvement. Stay up-to-date with the latest DevOps tools and technologies and recommend improvements to the CI/CD process. Automate manual tasks and processes to improve efficiency and reduce errors. Conduct code reviews and provide feedback to developers on best practices for CI/CD. Provide on-call support for CI/CD issues and incidents. Document and maintain CI/CD processes and procedures. Participate in continuous improvement initiatives to enhance the overall DevOps process. Full-time telecommuting is an option. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline and two (2) years of experience in the field of software engineering, or two (2) years of experience in the job offered. Special Skill Requirements: (1) Test automation frameworks; (2) JavaScript/Typescript; (3) Python; (4) NoSQL; (5) Azure DevOps; (6) CI/CD; (7) mature version control practices; (8) Azure Cloud; (9) Oracle, SL Server, and Snowflake; and (10) Selenium or Junit. Any suitable combination of education, training and experience is acceptable. Full-time telecommuting is an option. Salary: $149,240 - $156,000 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits. Submit a resume with references using the apply button on this posting or by email at: PeopleOps@f5.com at Req.# L24-156607 #LI-DNI You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

• Design and operate ephemeral, pre-warmed development environments that agents and engineers can spin up on demand. • Own the infrastructure-level gates that prove a deploy is safe before it reaches production. • Build containerized mock services (generated from OpenAPI specs) so contributors can validate integration code against realistic third-party dependencies locally. • Build the review tooling, metrics dashboards, and operational controls that make our pipelines observable and improvable.

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Description We are seeking a Site Reliability Engineer (SRE) who will drive stability, reliability, and performance across our Azure and GCP-based platforms. This role blends operational excellence, proactive incident management, and strong collaboration with DevOps, Cloud, and Security teams. The ideal candidate will have hands-on experience with multi-cloud environments (Azure and GCP), IaC (Terraform/Ansible), CI/CD (Jenkins/GitHub Actions), and modern observability and AI-Ops systems. The engineer will also contribute to governance, cost optimization, and automation strategies that reduce toil and prevent issues before they occur. A key aspect of this role is the ability to perform deep-dive troubleshooting of application performance and errors by analyzing logs and traces in platforms like Grafana and Datadog. This position includes 24×7 support coverage (rotational) and requires strong ownership in managing major incidents, RCA processes, and continuous service improvements. Key Responsibilities Reliability & Incident Management - Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments. - Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements. - Maintain clear communication with cross-functional teams and leadership during major incidents. Monitoring, AI-Ops, Alerts & Prevention - Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, Datadog, Log Analytics). - Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure. - Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact. - Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation. - Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery. - Analyze trends to prevent recurring issues and support teams in resilience engineering. Requirements Required Skills & Experience - 5+ years in Site Reliability, DevOps, Cloud Operations, or Customer support roles. - Demonstrated experience in application-level troubleshooting by analyzing logs and traces to identify bugs, performance bottlenecks, and error conditions. - Expertise in Azure and GCP cloud operations and distributed system reliability. - Understanding of Terraform, Ansible, and CI/CD pipelines (Jenkins, GitHub Actions). - Experience with observability and AI-Ops tools (Azure Monitor, GCP Operations Suite, Grafana, Prometheus, Datadog, etc.). - Solid grasp of incident management frameworks (P1–P3 handling, RCA, PIRs, on-call rotations). - Excellent analytical, troubleshooting, and communication skills. Desired Behaviours - Proactive Prevention: Identifies and resolves risks before they escalate into incidents. - AI-Driven Mindset: Applies AI and automation to improve reliability and reduce human intervention. - Accountability: Owns service reliability and communicates with clarity. - Collaboration: Works seamlessly with platform, DevOps, and product teams. - Efficiency: Focuses on automation to reduce manual effort and improve MTTR. - Continuous Improvement: Learns from failures, iterates processes, and enhances documentation. The pay range for this opportunity is from $129,00 to $143,000 + performance-related bonus + benefits. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies. Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.