• Manage and optimize HubSpot portals for multiple client accounts and internal operations, ensuring platform performance and usability. • Build and maintain workflows, automations, sequences, and lead nurturing campaigns across Marketing and Sales Hubs. • Configure and maintain CRM elements including deal pipelines, playbooks, forecasting tools, and lifecycle stages. • Develop reports, dashboards, and attribution models to track performance, ROI, and marketing-sales alignment. • Implement integrations with third-party tools and maintain data hygiene through segmentation, deduplication, and data management processes. • Conduct portal audits, identify improvement opportunities, and provide strategic recommendations to optimize platform usage and performance.

Role Description We are currently seeking a Student Success Coach, who manages the delivery and implementation of onboarding, core interventions, and support services for assigned students in accordance with Student Services initiatives and guidelines. This role serves as the primary contact for new students and families, communicating frequently and addressing questions or concerns to ensure a strong start to school. - Support new and returning students and families through the onboarding process and completion of required tasks - Maintain weekly open office hours/help sessions to support new students and families - Make welcome calls (in coordination with homeroom teacher) - Follow up on non-completion items for new students - Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution - Participate in the Admissions Counseling process for applicants and students - Review transcripts - Assist students and families with course selection - Answer questions about the school program - Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals - Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators - Facilitate individual and group training/support and provide academic resources to help students increase academic achievement - Collaborate with students regularly to check in on progress in classes - Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives - Conduct conferences with parents and students, both in person and over the phone as needed - Prepare for and/or attend student gatherings - Maintain accurate documentation of student performance, progress, needs, and academic support - Participate in and coordinate the development of pertinent professional development activities - Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families - Perform other duties as assigned Qualifications - Bachelor’s degree in education, social services, or related field - Prior experience working as a teacher tutor, counselor, or mentor to youth - Prior marketing experience including social media, events, and communications - Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications - Excellent verbal and written communication skills - Strong data collection and analysis skills - Understanding of and ability to manage confidential information - Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently - Ability to work with a distributed workforce and clientele - Ability to pass state and federal background checks Benefits - Paid time off - Retirement contributions - Optional Basic Life and AD&D insurance - Voluntary life insurance (employee, spouse, child) - Discounted childcare at Early Learning Academies locations - Medical, dental, and vision insurance - Employee Assistance Program - Voluntary short-term disability insurance - Voluntary long-term disability insurance - Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

• Develop relationships within assigned accounts across all lines of business; • Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk; • Monitor and support customer satisfaction, metrics, engagement, and retention for the customer portfolio using available tools, proposing improvement actions when needed; • Propose and contribute to continuous improvement initiatives to enhance product adoption and the customer experience, sharing insights with Clicksign Solutions and Product teams; • Perform follow-ups and document customer requests through official communication channels; • Drive upsell and cross-sell by presenting additional solutions that meet customer needs.

Role Description We're looking for a systems-thinker who thrives on building scalable customer success operations from the ground up. You'll own the success of our mid-market customer segment, designing and executing the playbooks, automation, and engagement strategies that drive retention and expansion at scale. This role sits at the intersection of customer success, operations, and growth—you'll be building the infrastructure that ensures our fastest-growing customer segment receives the right engagement at the right time. What you’ll do - Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement. - Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business. - Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes. - Serve as the primary point of contact for mid-market accounts on renewals, expansions, and strategic questions while coordinating with Support for technical issues. - Design and implement automated outreach campaigns (onboarding sequences, QBRs, exec sponsor updates) that deliver value without requiring 1:1 time. - Identify high-potential accounts ready to graduate to enterprise-level engagement and coordinate handoffs to our Growth and Deployment team. - Partner with Product, Engineering, and Marketing teams to advocate for mid-market customer needs and surface insights that inform product development. - Establish the systems, tools, and processes needed to scale this motion beyond your individual capacity. Qualifications - 4+ years in customer success, account management, or growth roles with demonstrated experience building scaled/digital customer engagement programs. - Track record of driving retention and expansion metrics in a portfolio management model (75-100+ accounts). - Systems-oriented mindset—you see patterns, build frameworks, and create repeatable processes rather than one-off solutions. - Strong technical fluency and ability to quickly learn complex AI/creative software products. - Exceptional written communication skills and ability to craft compelling messaging for different audiences. - Bias toward action and comfort with ambiguity—this role requires building the plane while flying it. - Data-driven approach to decision making with ability to translate insights into action. - Experience in SaaS, AI/ML, or creative software industries preferred. - Ability to work autonomously while collaborating across Sales, Product, Engineering, and Support teams. Requirements - Salary range: $150,000-$190,000 Benefits - Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. - We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed.