Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. The opportunity At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Southern New Hampshire University is seeking a student employee to fill the role of Community Outreach and Partnership Assistant at our partner organization KindNest, a nonprofit dedicated to supporting pregnant women, new mothers, and families with young children. The Community Outreach and Partnership Assistant will assist KindNest in building relationships with local businesses, community organizations and donors. The assistant will help expand the nonprofit network of partners while supporting initiatives that bring resources and services to families in need. Job Responsibilities: - Research potential community partners, sponsors and donation supporters. - Assistant with drafting outreach emails and communication to businesses and organizations. - Support coordination of donation drives and community partnerships. - Maintain records of partnership contacts and outreach efforts. - Assist with planning and organizing community engagement initiatives. - Help identify opportunities for collaborations and nonprofit partnerships. - Support follow-up communication with community partners and supporters. Minimum Qualifications: - Current enrollment in classes as part of a SNHU degree program - Work study part of financial aid package - Students with work study may be prioritized - Strong interpersonal and communication skills - Interest in community development, nonprofit work, or social services - Ability to conduct basic research and organize information - Professional communication skills in email and written outreach - Self-motivsated with the ability to work independently Learning Outcomes: - Develop skills in nonprofit community engagement and partnership building - Gain experience with outreach strategies and relationship management - Learn how nonprofit organizations build community networks and support systems - Strengthen professional communication and networking skills - Understand how community partnerships support nonprofit program growth Work Schedule: Flexible, remote schedule. Hours coordinated weekly based on student availability and organizational needs. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

• Design and execute a community engagement strategy that attracts, nurtures, and activates users based on adoption stage, use cases, technology stack, and desire for participation. • Segment community journeys by cohorts (e.g., new admins, power users, partners, students), use cases, maturity levels, and motivations (learn, share, lead, build) – then craft experiences tailored to each. • User groups (virtual and in-person): • Formalize and document the user group program for repeatable, global scale. • Centralize content and best practices to make it easy for leaders to host high-quality sessions. • Recruit and enable user group leaders in key geographies, with simple self-service paths for registration, logistics, and reimbursement. • Community programs + Hackathons: • Design programs (for customers, students, and partners) that help users get more value from the Cribl platform. • Inspire users to explore new data sets, visualizations, enrichments, and workflows – and to ask better questions, close gaps, and change behaviors using Cribl. • Integrate hands-on labs and other educational offerings as community-building experiences. • Social support & storytelling: • Partner with the social media team to promote community programs and surface top contributors, great threads, and big wins. • Turn community insights and stories into content that fuels adoption and advocacy.

• Lead and educate the research community: • Create content to help researchers learn how to use Velsera platforms including written tutorials and video tutorials. Examples of platforms include, but are not limited to, the National Cancer Institute’s Cancer Genomics Cloud and the National Heart, Lung, and Blood Institute’s BioData Catalyst • Plan and lead training sessions and workshops for user groups ranging from 5 users to 100 users in both academic and commercial platforms • Present the value of Velsera platforms to the research community at conferences, workshops, and consortia meetings • Regularly identify and lead new opportunities for growth across platforms to be showcased (ex. NCPI initiatives) • Identify needed content that can apply across platforms and proactively share new content across platform community engagement teams • Independently lead data ecosystem outreach and engagement efforts • Lead Outreach and Engagement with Scientific Program Managers and Science Strategy staff and contribute to the future direction of a program to continue user-driven development • Develop strategic roadmap for community outreach and engagement • Apply new features to engagement strategy (ex. identifying new groups or growing past engagements using feature) • Independently identify areas for strategic growth given current active projects and program roadmap • Identify new topics for workshops and lessons including modular/reproducible content development and leads team to final products • Define what we are we trying to achieve by projecting forward and coming up with strategies, finding creative ways to make things more efficient; continually refines and optimizes collection and storytelling using metrics on a frequent basis; present successes in digestible/marketable pieces to broader programs and NCPI • Proactively coordinate with tech team on new features and user testing (ex. new potential users and current active users)

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You’ll Love This Role You’re energized by creating new ways for customers to learn from each other and from Cribl, whether they’re just getting started or running advanced, multi-product deployments. You naturally spot patterns across users – who’s tackling similar problems, who’s ready for what’s next – and connect them with the right people, content, and programs. You’re the connective tissue internally and externally: broadcasting what’s new to the community, and bringing sharp, actionable feedback back into product, engineering, services, and support so we can better solve customer challenges. You’ll dig into how different cohorts prefer to learn and communicate, then build the platforms, programs, and experiences they’ll love (including ones they didn’t know they needed yet) – creating a safe, educational, and fun space to build community both online and IRL. Today, that ecosystem includes our Cribl User Slack community, the Cribl Curious knowledge base (built on Gainsight Customer Communities), and a rich library of content for hands-on labs, hackathons, and other educational programs. This role sits at the intersection of community, customer success, product, and marketing — turning practitioner engagement into faster adoption, better product experiences, and smarter go-to-market motions. It combines a technical understanding of our space with the ability to communicate clearly across different mediums and audiences. You’ll own the day-to-day health of our community properties while acting as product owner for key platforms and programs that help users learn, share best practices, and champion Cribl within their own organizations. You’ll segment and engage the community by cohort, use case, maturity level, and motivation, and you’ll build, measure, and scale programs globally so they’re repeatable, measurable, and easy to run in every region. As An Active Member Of Our Team, You Will… - Design and execute a community engagement strategy that attracts, nurtures, and activates users based on adoption stage, use cases, technology stack, and desire for participation. - Segment community journeys by cohorts (e.g., new admins, power users, partners, students), use cases, maturity levels, and motivations (learn, share, lead, build) – then craft experiences tailored to each. - User groups (virtual and in-person): - Formalize and document the user group program for repeatable, global scale. - Centralize content and best practices to make it easy for leaders to host high-quality sessions. - Recruit and enable user group leaders in key geographies, with simple self-service paths for registration, logistics, and reimbursement. - Community programs + Hackathons: - Design programs (for customers, students, and partners) that help users get more value from the Cribl platform. - Inspire users to explore new data sets, visualizations, enrichments, and workflows – and to ask better questions, close gaps, and change behaviors using Cribl. - Integrate hands-on labs and other educational offerings as community-building experiences. - Social support & storytelling: - Partner with the social media team to promote community programs and surface top contributors, great threads, and big wins. - Turn community insights and stories into content that fuels adoption and advocacy. If You’ve Got It - We Want It - 6+ years of experience in community management, developer relations, customer advocacy, or related roles at a B2B SaaS or infrastructure/observability company. - Demonstrated success owning Slack/Discord or similar communities and a Q&A/forum property (e.g., Discourse, Stack Overflow, Gainsight Insided, custom platforms). - Strong program management and facilitation skills, including running user groups, online events, and community campaigns end-to-end. Strong understanding of how to stand up, document and scale programs to be run in various regions - Comfortable working with community and marketing analytics tools (e.g., CommonRoom, Google Analytics) and using data to drive decisions. - Excellent written and verbal communication; your enthusiasm gets others to join in - Proven track record collaborating with Sales, Marketing, Product, SEs, CSEs, and external partners to drive shared outcomes. - Experience in observability, security, or IT operations and familiarity with Cribl products (Stream, Edge, Search, Lake) or adjacent tooling. Salary Range ($107,000 - $168,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. #LI-KJ1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.